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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Site has a wide variety of products but the guaranteed shipping if ordered by____ is false. None of my order shipped when it said it would. Customer service was helpful.
I called in to get some lateral links for my car. The customer service was great, the shipping was fast, and the parts weren't damaged during shipping.
They also price match, what more could you ask for?
The customer service representative really seemed knowledgeable about wheel fitment! Which made me really comfortable in making such a expensive purchase.
I usually get all my parts from summit racing, but with the cusromer service and prices this company offers. They have won a new customer.
Josè at customer service provided excellent service! Would definitely recommend to another customer! Thanks
I been buying from you guys for almost 2yrs and never had a problem getting the right part for my car
Very pleased with the excellent service and the aftermarket fog lights I purchased for our 2014 Mazda 6. Customer service is right there via chat when you need them and they make sure your questions and concerns are resolved
Ordered new brakes and they came very fast and was perfect. And when i needed to return the rotors they were very helpful and it was as east as the purchase. Thank you
They helped me with everything and he even went out of his way to save me money! And it was shipped wayyyyy faster than they said
Found the best price for our STAINLESS STEEL BOAT PROP at Carid.com. Spoke to Kristy via live chat on Tuesday and within just a few minutes, had a link with the military discount sent to my email for a quick and easy purchase. Today is only Thursday, and I received an email stating our prop will be deliver to our home tomorrow! Quick service, awesome customer service from Kristy, best price, and fast delivery! You can't beat that!
I made a phone call to carid to get a better understanding of a product. It said on there website a help line. So I call. A guy named Eddie answered the phone. I asked does this product come with 1 or 2 mounts he quickly replied 2, then infromed me more about the warranty and adjustments that the mounts are capable of. He was really knowledgeable. It was a pleasure speaking with him, he then offers me a Groupon. So now he deserves to have his good name spread. Thanks Eddie. Thanks carid. You guys rock
Perfect note 5 stars for my first purchase expience. Easy to order, fast shipping great service. I recommended
I do not know what products you are referring to, i have ordered mutiple items.=================================================================================================================================
The agent was so helpful! He did what he could find me a manufacturer guaranteed grill for my car, he made sure that I got every discount that was available to me and then some, and he made sure that it was being shipped as soon as possible! This is actually the best service I have ever received from any online customer service agent! Beat the heck out of any other company or agents that I have ever dealt with! I highly recommend this company!
Had to make a return and used the live chat option. Lana made it very easy and even put my new product in the cart all I had to do is pay. So easy to work with.
I was having an issue with a product and they were very patient and knowledgeable about the products they sale.
Placed (2) separate orders, never got them, went to a wrong address and I was charge for the parts. Awaiting for my refund will not recommend this to anyone.
Dear Celia,
I am sure we can work this out and offer some compensation for you. Please email me at [email protected] with your number. I would be glad to help.
Sincerely,
Consumer Relations Team at CARID.com
Package was delivered in 2 days from ordering. Reasonable prices and first responders discount. 5 for delivery time. 3 for shipping cost.
I recently contacted CARiD line with a question. Hank responded quickly and answered my question fully. I ended up purchasing Front and Rear Car Seat Covers for my Wifes 2018 Subaru Forester. There were multiple product choices and my Wife is very happy with the new Seat Covers from CARiD. I will recommend CariD to all of my Family and Friends
The selection and pricing at CARid.com is amazing! I chatted with a live agent who was able to answer all of my questions and make sure I was getting the correct brake pads and rotors for my vehicle. This was my first shopping experience with CARid.com but it will definitely not be my last!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
I apologize if we failed to provide you with a proper assistance. Pleas email me at [email protected] with your concern and order number, so I could check the situation and help you.
Sincerely,
Consumer Relations Team at CARID.com