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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Luis was a great help with my purchase! Helping me out with felixable payments to get my carbon fiiber hood! I highly recommend CARID and well definitely be telling my friends!
Customer service is very friendly and was able to help me with my purchase. They also very kind at answering the questions that I had.
I ordered a nrg slimboy shift knob back in january and after changing my ship date to late february once i just went to check again and they moved my ship date to early april. Its completely unacceptable as i just want a shift knob and im being told it will take 3 months to ship.
Got great help from customer service and got all my products for a great price and good shipping time. Definitely will be ordering again.
I have been working with CARiD support for weeks trying to sort out some international shipping issues. Most big online vendors consider the issue we are dealing with as "combined shipping" for multiples of the same product. In this case, the product weighs little more than an ounce at a cost of $7.00USD. Shipping cost is said to be $250USD (50 x5)! The folks at CARiD seem to have some trouble with this concept but have been working hard to try to sort it out. At this point, still unresolved.
Dear Owen,
Please accept my apologies for the confusion with the shipping cost. Our website calculates international shipping cost by default. The combined amount needs to be checked by the special department. I have already requested this to be done. We will report the combined cost to your personal email. I have also sent the follow up email to you. We will surely take all necessary actions to make you a satisfied client.
Sincerely,
Consumer Relations Team at CARID.com
Staff is very knowledgeable about every product I asked about. They made my shopping experience very easy even with returns. I highly recommend if you are looking for aftermarket parts or accessories for your vehicle hit up CARID you won't regret it. 10+
I found a lot of stuff for my trucks on this site, and the staff was very help full and easy to deal with and did i say they give a vet. Discount also look forward to buying more parts
Great prices fast shipping I ordered front brakes for my truck, oem ACDelco parts at great prices compared to the dealer, definitely will buy more from here
Five stars great company will not be shopping anywhere else thank you for all you do for your customers
CARiD is THE best source for everything automotive! They had everything for my Dodge Charger! The customer is always GREAT when I call. They always very helpful and polite!
I Love ordering from you guys definitely recommend to others I will be ordering more in the near future!
CARiD is THE best source for everything automotive! They had everything for my Pontiac... custom, stock and Hi-performance!
Muy buen servicio, encuentras todo para tu vehículo, difiero un poco con el costo del envío, es un poco costoso. A parte de eso creo que es un perfecto lugar para comprar piezas para tu auto.
My first purchase went flawlessly. Had a price match so I called and it was verified and processed in no time. Can't wait to have an excuse to buy more stuff for my truck!
It was a pleasure doing business with a company such as car id there staff is very helpful and considerate of there customers
Everything was perfect... people in customer service are awesome. I order some parts for my Toyota 4tunner 2011 and I can only say... best place ever to buy.
I recently ordered all 4 Rancho shocks for my 1999 Dodge Durango and Brandon was extremely helpful! I was informed I had chosen a great quality shock and the ordered was shipped in a day! I have used CARiD before and I am very pleased with the site and the professionalism
I recently purchased 500$ worth of items and i am extremely satisfied with my order. I also called to receive a military discount and got a big discount. I will always shop with CARid
Easily found what I was looking for on their web site. Customer service was great from start to finish. They even price matched their competitor! Will definitely use them again!
This is my second time dealing with CARID... I promised I wouldn't, but wanted to give them another try... BOY WAS I WRONG! When they are selling the products its all good... but goes down hill after that. I ordered wheels and tires, they came mounted and balanced and with the installation kit. The installation kit the sent was the WRONG size lug nuts... so I went to a local tire place, ordered the correct ones, paid for them and called CARID to inform... the girl who answered was VERY RUDE and blamed me for the incorrect parts being shipped. I them asked to speak with someone else. I was placed on HOLD for 23 mins, I then called from another phone and spoke to Rebeca, I emailed her the receipt for the correct lug nuts and am still waiting to be refunded. I WILL NEVER USE THEM AGAIN. First time shame on them, second time SHAME ON ME. STAY AWAY. Use a local wheel place instead. THES GUYS SUCK AT CUSTOMER SERVICE.
Gabriel Gonzales
Houston, Texas
Dear Gabriel,
This is a great disappointment for us to know that you were assisted in this way. Please accept my apologies. I will gladly follow up on the required actions to be taken. Please email me at [email protected] with your order confirmation number. I will look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Owen,
I am really sorry to hear about this situation and I sincerely apologize for this inventory mistake. If the problem is not resolved yet, please contact me at [email protected]. I will check the status of the issue and will do my best to get it resolved.
Sincerely,
Consumer Relations Team at CARID.com