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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Received parts with in just a few days was happy with customer service Peter done a great job great prices.
I appeciate the staff at carid that was able to help me pick the right products and satistfy all my concerns... thank you
His customer service was outstanding I could understand everything that he said he was confident that he could help me and after everything was done he was amazing he gave me a discount over all it was just excellent
They handle everything for me without a problem they were polite understanding handle pretty much everything and found everything I need without me having to do anything extra
I recently ordered from CARiD. I had to call to get a military discount and then it was applied to my online order. There was a bad phone connection, but the agent called me back and we were able to get eh order taken car of.
I recently ordered a Go Rhino front and rear bumper. Great service Kristys helped me verify I was ordering the correct parts as well as get my military discount set up. Thank you very much!
Federico was excellent helping me to find the eight part customer service, good pricing and parts
Ordered wheels for my truck. Great selection of wheels. Frank was very knowledgeable about the products he sold and in helping me find the correct offset for my truck. I will definetly be doing more business with CARiD. Thank You Dennis Schweigert
Best quality automobile accessories great price knowledgeable and friendly customer service if they don't have what you need they would try to find the best way to find out of the merchandise that best fits your needs
First person I spoke with had very limited English and messed up my order, I spoke w another person and had them fix quite a bit of the order. Second person was great
In today's frenzied online shopping, it is not common to find overwhelmingly assistive customer service Agents. However, I had Bruce help me and take my order even after business hours. The shipping was also quick and I will be a repeat customer with carid.com. With other reviews, it is necessary to remember that this company is not the manufacturer of products that may be found to be less than what was expected. However, with products that I am familiar with, carid.com will gain my business when such needs arise.
Not sure what all the fuss is about, you get what you pay for. Don't buy cheap branded products and blame the supplier (CARiD). Always invest in good quality brands.
Anyways, CARiD has always been great to me. Their customer service is always awesome, over the phone or live chat. I've had a couple instances now where i've had to result in speaking with a rep and it's always gone smoothly. Thanks for the great customer service and products!
Ive ordered twice within a week! These guys are amazing and even more so because they give discounts to first responders! Both Reps I have spoken to were very knowledgeable! Ill be back to order again soon!
Not a bad place to buy parts from good customer service not to lengthy with responses with questions or concerns shipments could be made more promptly but all around not a bad website
I purchased new LED tail lights for $267. Half of the LED's on one of the units went out. When i called to get the light replaced is was told the lights only had a 90 day warranty and that the lights were 16 days out of warranty so there was nothing they could do. After talking with customer support multiple times and finally talking with the manager I was again told that neither they (CarID) or the manufacture would cover the defective part. I was offered $50 discount towards purchasing new lights. LED lights should last for years not months. CarID and its manufactures obviously sell sub standard junk and then walk away from customers. Total joke - DON'T EVER BUY FROM THEM - THEY WILL NOT SUPPORT THE JUNK THEY SELL!
Dear Bob,
I am sorry to know that the warranty expired for your order. I was not able to find your order in the system. Could you please send me an email with your order confirmation number at [email protected]? I will be happy to check available options for you and provide you with a good deal.
Sincerely,
Consumer Relations Team at CARID.com
Purchased led bulbs a week ago spent $150 for what I thought were new bulbs. From start packaging looked used and bulbs were the same way with scratch marks and some kind of dust. Bulbs are functional, but I aid for new... otherwise it should have been advertised as used. I have purchased bulbs before for another vehicle and those were new, so I was surprised at the condition of these.
Dear Rod,
We sincerely apologize that you received the items not in satisfactory condition. Please let me offer my assistance to you in resolving the situation. I would gladly check the options available. Please email me back at [email protected] with your order confirmation number, so I could help you. Look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com
From a simple question to a detailed shopping list, that's how awesome customer service was towards me.
I ordered a clutch and only ordered because the sales person who I had on the phone looked up the part to make sure it was in stock and able to ship it from a close location (new York) the location was close to new jersey and I would have it a day or two. THIS IS THE ONLY REASON I ORDERED WITH THEM... After not receiving the part any tracking info or receipt from an e-mail, as promised. I called to find out they shipped it out of a California warehouse and it will not be scheduled to be delivered for over a week. (hopefully) They could not have picked a further location to ship from... WTF...
Dear Client,
We are sorry to know about the inconvenience you had to face with. The parts are shipped from those warehouses which have full stock and the point of dispatch could have had been changed after the order was placed. I kindly ask you to email me at [email protected] with your order confirmation number, so I could look into the situation further and offer some compensation for you.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aaron,
I am sorry to know that your satisfaction was not complete. Please allow me to correct the situation. I will be grateful if you email me directly at [email protected], so I could assist you further.
Sincerely,
Consumer Relations Team at CARID.com