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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
1 helpful vote
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Seat Covers
February 23, 2018

I chose the Saddleman seat covers and had several issues. Not only was the product defective on several items, returning it was a poor experience. Not happy and would not order this product again and don't foresee using CARiD again either.

Date of experience: February 23, 2018
Carid C. — CARiD Rep
over a year old

Dear Charlie,

Thank you for sharing your experience with us. Your review motivates us to reconsider the issue and check whether there are some options which can be offered to you to compensate the frustration you had to face with. Please email me at [email protected] with your order confirmation number. I will gladly check this for you.

Sincerely,

Consumer Relations Team at CARID.com

California
1 review
0 helpful votes
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Service
February 24, 2018

I had a question about whether a part was legal in my state. Not only was my question answered but I was directed towards a quality product that was legal instead.

Date of experience: February 23, 2018
Ohio
1 review
0 helpful votes
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Great customer service
February 24, 2018

Car ID helped me with my warranty claim. I didn't even have to talk to the manufacturer they did it all for me. Fast and friendly!

Date of experience: February 23, 2018
Ohio
1 review
0 helpful votes
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Lost package
February 23, 2018

Kay at CARiD was very helpful and pleasant when i used Carid on the past they always gave me good service and have good products and always been happy with everything

Date of experience: February 22, 2018
California
1 review
0 helpful votes
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My order literally arrived within 1 day, the items were as described and that's all I can ask for from a business. I will definitely be back for more vehicle specific products.

Date of experience: February 22, 2018
Nena A.
Washington
1 review
0 helpful votes
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Excellent service
February 23, 2018

I'm always pleased with customer service and parts with carid they have fast shipping as well which helps when you need the part soon. I ordered apart and by the next day it arrived

Date of experience: February 22, 2018
Pennsylvania
1 review
0 helpful votes
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Awesome Company, Great service. I had a question about a fitment for my infiniti and they answered my questions. I will always order my stuff from carid.

Date of experience: February 22, 2018
California
1 review
0 helpful votes
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Had some trouble with my order, took some time and effort to get it worked out but got the part I wanted in the end

Date of experience: February 22, 2018
Carid C. — CARiD Rep
over a year old

Dear Neil,

We are sorry to know that your shopping process did not go smoothly. I will gladly check what went wrong and offer some sort of compensation to you. Please email me at [email protected] with your order confirmation number. Look forward for your reply.

Sincerely,

Consumer Relations Team at CARID.com

Canada
4 reviews
2 helpful votes
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Overall a smooth buying experience with a lot of choice.
The wrong items was shipped but they have been quick and responsive for the return and shipping out the correct products.

Great customer service from Sergio who stayed with me on the phone to make sure I received everything I needed to correct the mistake.

Date of experience: February 22, 2018
Maryland
1 review
0 helpful votes
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This is my second time ordering from CARiD. The prices were competitive and customer service was first rate. I'll be back.

Date of experience: February 22, 2018
New York
1 review
0 helpful votes
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Looking for a wheel and tire package! I was able to call CARiD's customer service and they was able to set me up with the a diiferent size tires and rims that I wanted. Everything was right on point and was able to place my order within 5 min.

Date of experience: February 22, 2018
Jamal Q.
Pennsylvania
1 review
0 helpful votes
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(^^) Sales Experts
February 23, 2018

I must say the sales team is very helpful and go beyond the boundaries to get you what u need... Thanks...

Date of experience: February 22, 2018
New York
1 review
0 helpful votes
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This site has excellent parts and accessories for just about all cars. Customer service goes out of their way to help and get you the best prices. Highly recommend this site. Ryan was excellent

Date of experience: February 22, 2018
California
1 review
0 helpful votes
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Always have my parts
February 23, 2018

CARiD is awesome have a 1983 Volkswagen Rabbit GTI hard to get parts for and CARiD has the parts every time can go wrong with CARiD and their customer service is excellent you know how to handle their customers and they're good at what they do thanks CARiD

Date of experience: February 22, 2018
Florida
1 review
0 helpful votes
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Great experience buying from CARiD very easy and fast service and helpful staff when things go wrong

Date of experience: February 21, 2018
Texas
1 review
1 helpful vote
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Bad Defective Parts
February 21, 2018

Ordered running boards. Came pre assembled Installed no problems. 3 months go by notice front plastic caps came off. Rear caps still there and cant even pull them off. Called customer service no help at all just no warranty once they are installed. Asked for even exchange they said no. Guess nobody stands behind there product anymore.

Date of experience: February 21, 2018
Carid C. — CARiD Rep
over a year old

Dear Nicholas,

I am unpleasantly surprised to know about your experience. This way of treating is not our policy. I would like to offer my assistance in getting the issue resolved. We should definitely reconsider a decision on your request. Please email me directly at [email protected] with your order confirmation #, so I could check on this and make things right. Look forward for your reply.

Sincerely,
Consumer Relations Team at CARID.com

California
1 review
0 helpful votes
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Great job by all.
February 22, 2018

Can't say enough about Ethan & Tara, and the rest of the CARiD employees and all their service to people like myself. Have a problem with something that you bought from the company, call, email, will take care of you. Thanks for being there for the public. Jack

Date of experience: February 21, 2018
Nevada
1 review
0 helpful votes
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Great customer service
February 22, 2018

Reps are very easy to deal with and assist in getting you the right parts parts for your car at the lowest price possible

Date of experience: February 21, 2018
New Jersey
1 review
0 helpful votes
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Reliable
February 22, 2018

Excellent customer service. Returned a part and had no trouble with the staff. I love ordering parts from Car Id because I know that I will always recieve confirmations on all purchases, shipments, and deliveries.

Date of experience: February 21, 2018
California
1 review
0 helpful votes
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Very Professional
February 21, 2018

Their whole website is very well laid and and easy to use which is amazing! Another thing I really like is their guaranteed fitment for their products. So far Ive been very impressed by how well everything is done!

Date of experience: February 21, 2018

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.