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The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I chose the Saddleman seat covers and had several issues. Not only was the product defective on several items, returning it was a poor experience. Not happy and would not order this product again and don't foresee using CARiD again either.
I had a question about whether a part was legal in my state. Not only was my question answered but I was directed towards a quality product that was legal instead.
Car ID helped me with my warranty claim. I didn't even have to talk to the manufacturer they did it all for me. Fast and friendly!
Kay at CARiD was very helpful and pleasant when i used Carid on the past they always gave me good service and have good products and always been happy with everything
My order literally arrived within 1 day, the items were as described and that's all I can ask for from a business. I will definitely be back for more vehicle specific products.
I'm always pleased with customer service and parts with carid they have fast shipping as well which helps when you need the part soon. I ordered apart and by the next day it arrived
Awesome Company, Great service. I had a question about a fitment for my infiniti and they answered my questions. I will always order my stuff from carid.
Had some trouble with my order, took some time and effort to get it worked out but got the part I wanted in the end
Dear Neil,
We are sorry to know that your shopping process did not go smoothly. I will gladly check what went wrong and offer some sort of compensation to you. Please email me at [email protected] with your order confirmation number. Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Overall a smooth buying experience with a lot of choice.
The wrong items was shipped but they have been quick and responsive for the return and shipping out the correct products.
Great customer service from Sergio who stayed with me on the phone to make sure I received everything I needed to correct the mistake.
This is my second time ordering from CARiD. The prices were competitive and customer service was first rate. I'll be back.
Looking for a wheel and tire package! I was able to call CARiD's customer service and they was able to set me up with the a diiferent size tires and rims that I wanted. Everything was right on point and was able to place my order within 5 min.
I must say the sales team is very helpful and go beyond the boundaries to get you what u need... Thanks...
This site has excellent parts and accessories for just about all cars. Customer service goes out of their way to help and get you the best prices. Highly recommend this site. Ryan was excellent
CARiD is awesome have a 1983 Volkswagen Rabbit GTI hard to get parts for and CARiD has the parts every time can go wrong with CARiD and their customer service is excellent you know how to handle their customers and they're good at what they do thanks CARiD
Great experience buying from CARiD very easy and fast service and helpful staff when things go wrong
Ordered running boards. Came pre assembled Installed no problems. 3 months go by notice front plastic caps came off. Rear caps still there and cant even pull them off. Called customer service no help at all just no warranty once they are installed. Asked for even exchange they said no. Guess nobody stands behind there product anymore.
Dear Nicholas,
I am unpleasantly surprised to know about your experience. This way of treating is not our policy. I would like to offer my assistance in getting the issue resolved. We should definitely reconsider a decision on your request. Please email me directly at [email protected] with your order confirmation #, so I could check on this and make things right. Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Can't say enough about Ethan & Tara, and the rest of the CARiD employees and all their service to people like myself. Have a problem with something that you bought from the company, call, email, will take care of you. Thanks for being there for the public. Jack
Reps are very easy to deal with and assist in getting you the right parts parts for your car at the lowest price possible
Excellent customer service. Returned a part and had no trouble with the staff. I love ordering parts from Car Id because I know that I will always recieve confirmations on all purchases, shipments, and deliveries.
Their whole website is very well laid and and easy to use which is amazing! Another thing I really like is their guaranteed fitment for their products. So far Ive been very impressed by how well everything is done!
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at [email protected] and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at [email protected] Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.


Dear Charlie,
Thank you for sharing your experience with us. Your review motivates us to reconsider the issue and check whether there are some options which can be offered to you to compensate the frustration you had to face with. Please email me at [email protected] with your order confirmation number. I will gladly check this for you.
Sincerely,
Consumer Relations Team at CARID.com