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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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So my ordering experience with this company was great I was doing some late night shopping for some new wheels and tires I had everything setup in my cart but didn't pull the trigger until the next day. I called in and spoke with Kevin K. He answered all my questions and was very Knowledgeable about my questions and even hooked me up with the low pro tires I couldn't find. He went above and Beyond doing all what he could to set me up with the best deal and package. And his communication was great unlike some other places I've dealt with so with that being said I'll update my post once my packages arrive.
Best price in town. Customer service is awesome! Was shopping around for the best price on an item and found it here!
Great customer service I had to return one item and the other item got lost. The return labels where sent out quickly and they have the new part getting sent out that never arrived so customer service has been top notch.
I had a great experience I'm going to make another purchase this week, don't hesitate! I made one and was happy with it. Good customer service and fast wait time on the phone. My next purchase I know willis be just as good or better I will write another review to help add feedback.
A price match was done with ease. Great customer service staff. Will buy from website again and recommend to others.
I only order from CarID for two reasons the exceptional producs and customer service. All products are top notch and the seat covers fot like a glove. The customer service is above and beyond. Highleu recommend!
Some products I have purchased have been outstanding and work perfect. Have had a little troubles with things lately but still love this website. They have everything you need and more.
I contacted CARiD with some questions I had before placing an order. I used their chat feature to see if would be faster than sending an email. What a great experience! I chatted with Kristy and she was pleasant, professional and efficient! My questions were quickly answered and she even assisted with getting the proper items into my cart, ensuring they were the correct parts for my car and then sent me a link to, expedite the process. It doesnt get any easier than that! When the need arises, I will be back, but in the mean time, Im spreading the word about a company, CARiD, that cares about great customer service. Thanks! Chris D., Tallahassee, Florida
Great service and great parts. Love the slip on rocker covers. Easy installation. Fast shipping. Will be buying a new rear bumper in the near future.
Their price is the best, their CS is top notch, and all the extras truly make a difference! Like the toolkit and padding they include. That was a great touch!
I had a lot of different requests coming from my customer and they didn't have any trouble helping me along.
Got exactly what I needed and right on time too.
I ordered the third brake light for my 2009 Chevy Equinox LT and Victor, the salesman, was very knowledgeable, professional, and friendly. Victor researched e various options available to me to get the best quality part at the best price. He immediately verified and matched the price from another vendor. I received the item on the date promised and it was an exact fit. I'll be using CARiD in the near future.
Bought a set of Spyder head light, called CARid several times over 3 month asking technical question before I bought! After every question answered the sales person would then ask me to place a order, like dealing with a car salesman. Answer question then try to close customer. Getting my Credit card was the most important thing to the sales person! Incredible, was never told that the headlamps were illegal to run due to them having a slight tint. I drive a Benz E 350 not doubt it was going on the public HWY. Never thought to ask because the web site stated the headlamps met ALL DOT required regulation and the hook was I would get EXPERT help from CARId... Call SPYDER Auto parts got a worse run around, all I was looking for was a exchange not a refund. Was told by spyder it was CARiD fault Im currently being told by CARiD that they are talking to SPYDER and to be patience,, so far 3 weeks and to many DIFFERENT "Customer" service emails from a half dozen different"Customer" service people... what a nightmare. Will put follow up post when this is finally finished, my suggestion is buy elsewhere. Certainly not Spyder auto and maybe not CARiD
Site is so easy to navigate and search for the right parts for any of my vehicle's, help staff is wonderful to work with... very helpful and courteous with good knowledge of their job.
I ordered shocks for my car here and found the website to be one of the best looking from the rest of the car parts sites but I did not receive one of the parts in the mail. I got a call saying it would be delayed then called back and they could not figure out if it was delayed because the 3 parts were shipping. Called again and they said it was in stock and sorry for the delay. Called back a fourth time and they told me it was on back order again and did not have an ETA on when the part would be available. I was delayed in receiving the parts and had to order from another sites and could not make my travels to visit my family in time.
Dear Jaime,
Please accept my sincere apologies for the confusion. Unfortunately, the shipment delay is at the manufacturer level and is beyond our control. However, I will gladly check if there is something what can be offered to you in this situation to smooth the negative effect from the deal. Please email me directly at [email protected] with your order confirmation number, so I could assist you further.
Sincerely,
Consumer Relations Team at CARID.com
Knowledgeable salesman and assisted with military discount. Glad to see CARiD recognizes military and first responders. Ordering just took a couple minutes and it was out of the warehouse in less then 24 hours.
Extremely helpful and patient on orders and go the extra mile to help select items you require and then offer discounts to save money what more do you want, returning customer ;)
Very Patient on Explaining about the 2 -Items I Purchased on 2/12/2018 & on 2/14/2018. My Rhino 2.0 Sport Bar & My Roll N Lock Bed Cover. I Also Received a Great Discount on Both Items. Saved OVER $100.
Great customer service and Richard, is da bomb! I was really impressed with the way he explained everything to me. Kudos!
As an active member on CariD, I highly recommend this site. It has everything I would ever need as a car guy. On top of their already great prices, they'll give you discounts to make sure you always have the best deal. I promise you, as a former member of other auto sites, CariD is by far one of the most professional.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeff,
Thank you for sharing your experience. I would like to apologize for the issue on behalf of our company and offer my assistance in getting the issue resolved. Please email me at [email protected] with your order confirmation number, so I could check the situation and take necessary actions to correct the issue.
Look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com