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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Get the part in 4 days. Turns out I didn't need it after all. I was able to return it easily with no hassles. Customer service was great.
Everything you want for your vehicle to make it your own all in one spot. Competitive prices and great Customer Service.,
Edward helped me order the correct part and color to help me make my car look so much better. I can't wait to buy my wheels for my car. Thanks again Edward, keep being awesome!
Ordered a set of wheels on Sunday, received them on Wednesday. Excellent service. I will buy from these guys again.
They called me and walked me through the purchase making sure each part fit my vehicle. Thank you for your prompt attention to my order!
In a word, these guys are clearly customer service driven... you get what you need and they are fun to work with... fast turn around and easy to use website... they handle it all from A-Z... look forward to my next order... looking forward to my next great experience... Rich
Good service and nice people who know what they are doing. Customer service is a little hard to understand at sometimes but good nonetheless.
Carid will literally help even if you have the stupidest of questions, or if you're asking for further discounts. One of the reasons why I love to shop here!
Ive had several issues with manufacturers sending the wrong parts and Carid has always been there to do what was needed to be done to resolve the issue.
Very good costumer service and products. If you are not happy with your order the accomodation is on point
All items I ordered were what I ordered and delivered on time! Great purchase process without any problems. Core return was exactly as explained.
My first order was placed on 2/10/18 I spoke to Daniel. Very professional. My second order was through Don on 2/12/18. I am very impressed with this companies customer service. Very pleased and will order from them again.
Had questions about my future purchase, and they were able to help me out. If your in the military they offer the best discounts.
Thank you CARiD!
They got the best deals they ship fast and they know their stuff. Best customer service ever. Can't believe I found them about 3 years ago, they never fail me. They always have stock too.
Very good prices and great service
Great staff that will help you and go the extra mile to meet your needs
I had the pleasure of dealing with Jason. He was very easy to talk to and knew what I wanted. He even got me a nice little discount. I will definitely buy from CADiD again.
I had purchased custom lights from another company, they leaked and they said they would get some condensation in them, this was more. I contacted Carid purchased a new set for a bit more but they work Great. Very satisfied.
These folks are the best when it comes to meeting your needs and their customer service is by far the best Ive come across.
Be careful ordering anything from CarID.com. Had I read the reviews first I would have never purchased from them. I bought some wheels from them since they include the hardware needed to mount them. They sent me 14x1.5 bolts that do not fit my 05 clk55. They had the car info and have a fitment guarantee until they send you the wrong parts. Then they want to you to take pictures and wait 24-72 hours for someone to get back to you. When I asked why they would do this over some bolts I stated to get a repeated canned response. I asked to return the wheels so I could take my business elsewhere and they said they are not returnable.
I would definetly recommend this company to everyone. They do their best to assist with any product that you are interested in.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
Please accept my sincere apologies for the fitment issue. Such situations do not happen on the regular basis. That is why I kindly ask you to provide us with the opportunity to correct the situation and make things right. Please provide me with your order confirmation #, so I could check the issue. You may email me directly at [email protected]. Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com