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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Exelente servicio y muy eficas, contestaron mis preguntas Los recomendare a mis amigos. Puedo encotrar casi todo lo q necesito para mis autos desde acesorios d todos tipos, luces, sensores, gracias por su ayuda.
I purchased a set of Maxtrac 2.5 front lift coil springs. Shipped fast. Great deal. I also spoke with a customer service representative that assured proper fitment
Love car id great selection n products they have everything I need at great prices will definitely recommend this website to everyone who wants to pimp their ride
The worst customer serv! Stay Away! Waited 9 days for a part to find out that it was never shipped.
CARiD has always a great place to get you car or truck parts from. From there customer service to there fair price and quick shipping what more could you ask for! :)
Your service and follow through are deplorable. You ask for additional information and never follow through. I will never purchase another product from your company, and will freely provide you with lots of free advertising.
Dear Rod,
We are sorry to know that you did not receive our response. We sent the email to your personal email address we have on file with our suggestions. I have already resent it and offered compensation to you for the inconvenience with the stereo you purchased with us. Please reply to our email with confirmation or email me directly at [email protected]. I will look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Here is the order number you requested. I just now found out you requested it.
ORDER # 20718099
Ball is back in your court...
The reason for the low rating. I purchased one of the products from CarID.com, and wrote to them in hopes that they would assist me with a defective car stereo. I purchased a Power Acoustik® PDN726B from carID.com on January 4,2017, it shipped on January 7,2017, and delivered on January 11,2017. The motorized display no-longer has an image on it, but if I touch the screen, the system will acknowledge the touch with a beep.
I understand the 90-day warranty that exists on the stereo unit, and that it is based on the purchase date of the stereo. However, I felt I had a unique situation that may qualify for special consideration to extend the warranty period, or change the date that the warranty became effective.
On January 11,2017, I was hospitalized to have a total left knee replaced and remained in the hospital until January 13,2017. After being released, I used a walker to help with my mobility, and was required to complete physical therapy. I completed the physical therapy at the end of May 2017, and the middle of June, I was given the approval, of my physician, to resume my normal activities, providing pain did not increase.
In June 2017, I begin my preparations to install my new car stereo. The preparation included, reading the instructions and studying the wiring diagrams for the install. The install required me to make a custom spacer to get the stereo to fit correctly within the dash space. It took me a couple of weeks to complete the custom work and I completed the install at the end of June 2017.
I realize that the purchase was made in January, but the stereo unit did not even have power applied to the unit until the end of June. I asked carID to please reconsider the start of the warranty period, and allow me to get a warranty replacement for this unit?
After having surgery and it taking nearly six months to recover, I feel this is a special case that warrants special consideration, and qualifies for replacement under warranty.
CarID did provide me with a $30.00 gift card, but in the end, it cost me an additional $194.48 to get a replacement stereo for my car.
Carid is the best store for shopping for parts. It stumps physical and electronic stores. I love their customer service. I especially love their catalog, how you can enter your car or cars and have your garage electronically for quick access to parts. I love how easy it is to browse any part from customization to repair even performance! Never going to any other place except for fluids. :D
Yo I'm just waiting on my parts and I will update ob how everything turned out quality wise, but when I comes to customer service it was A1.
I love this website store. Bacouse theyre very friendly and good price plus good quality stuff. Diffenty recommend. I will Buy more in the future. Thank you.
I had been looking all over for Chrome window visors and find and was recommended this website through our car dealership so happy I found them
I had ordered a speedometer that would not work on my 77 camaro so I had to return it but there was a mix up with the tracking saying it hasn't even been shipped yet. Not allowing me to return the part. I called the number and the guy named Julian I think fixed everything and made it easy to return the part
I have found stuff in this website that i have not been able to find at my local autoparts, but I don't know how their warranty claim works. Some people have complain that the website has send them wrong parts etc, but from experience at part sales, a lot of people don't even know the name of their car. For example some Japanese cars can only fit certain parts, it all depends if it was assemble in U.S. or Japanese, the way you find that out is by seeing the vin, if it starts with a J it was japanese, if it doesn't it was made in U.S. In short, if you gonna order from them or any other online websites know your car info, or have VIN available, it will save you headache.
Had an issue with shipping and UPS damaging my item. CarID was on it immediately. Sent pictures and an email and had an immediate response and reshipment. Will order from them again!
Their customer service helped me with everything i needed in a very timely manner in a live chat. They even put together my order for me with everything i wanted so all i had to do was check out. Very happy with this company.
Wow, worst experience ever. After agreeing to a price match for a part that included shipping, I was informed that there would be an additional 125.00 shipping. This was not price matching. The price match included shipping. Before I could refuse and cancel the order, they shipped it. Now Im suppose to jump they hoops to return something I never authorized in the first place, and have been threatened that I would be again charged shipping if I dont do it there way. WOW. Do not do business with under any circumstance. I cant believe the arrogance of this company.
A friend told me to try CARiD when I couldn't find parts for my 1987 Toyota. Daniel fielded my call and was great at tracking down everything I needed to replace my right front wheel bearing and the prices were well below what I expected to pay. My order arrived promptly and all was a proper fit.
Fast, efficient ordering online. Had to call in to customer service for a return and it was just as easy. I was refunded within 24 hours of my call. Great selection too.
So glad I found this website. They offer many items for my wrangler at best price guarantees. I have experienced quick shipping from them as well as excellent customer support with an item. Highly recommended.
These guys are great I just have to say, always extremely helpful. CarID actually does more than needed and thats hard to find. They contact the parts companies for backed information and have great items as well ad discounts. I will definitely be recommending to friends!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Allen,
Thank you for your frankness and for bringing our attention to the issue you have faced with. Please allow me to assist you regarding this matter and try to rectify the situation. I kindly ask you to reply me back at [email protected] with your order confirmation #. I will be more than happy to assist you.
Sincerely,
Consumer Relations Team at CARID.com