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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I had some trouble fining an item on line as amazon no longer carried it. All other sites were more expensive, so i too a chance with this company, crossed my fingers, and was not disapointed. The item arrived quickly, packaged securely and discretely. I would definately order from them again!.
I had a part picked out that wouldnt fit my car.
The IM service directed me towards a product that fit my vehicle!
Emailed them about a military discount and an employee helped get the specific product for my vehicle, applied the discount, and sent me the link to the shopping cart. Product came as expected and works great!
Parts came quickly and fit exactly for the SUV. Very pleased with the service as well over the phone with customer service, very knowledgable
If you are buying all weather car mats and are hoping that they fit to your vehicle like manufacturer made, these are not the deal. 2015 Honda Civic, online said made to fit 2015, does not. If you want to return anything, they charge you fees to return and so you will lose both your shipping and additional invvestment
Put together a cart of brake rotors and pads, but didn't order them. Later received a phone about the uncompleted order/full cart and was asked why i didn't go through with the order. I explained i was just looking for a quote on parts and that shipping was too much compared to amazon prime. I then received an email from Victor Calvo with a link to a cart he put together for me. Better brand and the total was $20 less than my first cart. Even added a $6 discount. Best parts service i've experienced
Great service on the phone from CARID I couldnt been happier of the type of service they offered me. Provided me discounts and etc to ensure they keep me as a client
Love this place, great customer service, Sonia saw that I was looking at something on the website, and before I could make a decision, sent me a discount by email. Bought my Westin running boards for 2016 4Runner, they came quickly and look great. Will buy from these folks again. Joe Stockbridge Ga.
Customer service is great and very quick and responsive. I ordered from CarID qnd my order was shipped very quickly and arrived the same week. Very satisfied with my purchase.
Bought wheel. When to tire Kingdom for installation to find out it was wrong size. Spoke to rep from CARDID who promised tot send correct size before I returned old wheel and send return authoriztion label. A week went by an nothing. I called and was told product not made in sized needed however at time they were notified of wrong sized new product ordered from different manufacturer and additional payment made on credit card. Days go by and still nothing. Get email asking for credit card information again and they will send return label and once the initial wheel is returned they will sent me the correct wheel. VERY POOR CUSTOMER SERVICE. Skip by this website if you have any sense.
Dear Richard,
I am sorry to hear that such a confusion occurred with your order. I kindly ask you to share your order number with me. I will check possible options to resolve the situation.
Sincerely,
Consumer Relations Team at CARID.com
I ordered the parts and with no time I got them to me as well as fast friendly customer service, and great shipping times and prices very competitive
I was frustrated with the website, so I called and after I had a chance to explain what I was looking for with the person on the phone, they were able to locate the parts I needed and get them shipped out at a discount and a price match. I guess that's all you can ask for
Customer service started out great, but what sounded good at the time wasn't actually how things were going to go down (or anywhere even close). After multiple phone calls the issue is somewhat resolved, but since the last phone call, I have received yet another back order notice. To say I'm disappointed is an understatement. Hopefully my items will come in before this latest email says.
I would return here for products just based on the help I received from car IDs customer service! The product had a faulty connection come up but it was just one bulb, not both so I know it wasn't their fault but it was the fault of either the shipping company or the maker of the product and I was still helped with no problems at all!
Taz who helped me was really helpful and helped me return a product I ordered that was incorrect very quickly
Had an issue on a delay in receiving some headlights. Shannon got everything worked out and i am a happy camper
If you need anything for your car or truck, this is the website to go to. You'll find everything you need from gift cards, to basics to cutting edge products at very affordable prices. Easy to navigate and find items for your vehicle and a customer service dept. that is nothing but helpful and a pleasure to deal with. I really can't imagine using anyone else. Check it out... you won't be disapointed. :)
Ordered 3 different items! One did not fit they admitted guilt returned money because website listed it was for my car. Hood didn't fit it was too small and off center like what the hell kind of company makes stuff like this? After numerous pics and arguing destroyed the hood refunded cost of hood (not the shipping). Ohhh the bumper still a nightmare I have taken so many pics and proved to them it will NOT fit. Their solution is to take the crash bar off yes the thing that would keep me safe in a crash I mean in a sports car that goes fast I would say it's a little important... oh and to top it off my insurance said that if I do get Into a crash without it they will not cover anything! So looks like about 600 dollars wasted thank you carid for just taking my money because this bumper will be turned into an expensive shelf in the garage..
Dear Jessica,
I am sorry to hear you have faced a fitment issue with the part, that you have ordered. Could you share your order number with me? I will do my best to find the best possible solution.
Sincerely,
Consumer Relations Team at CARID.com
My orders are always shipped quickly and the CS staff is always helpful with helping me find what is best for what Im looking for. I am hooked
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Colleen,
I apologize for the fitment issue you have faced with. Please provide me with your order number, so I could assist you regarding this matter and offer some sort of compensation.
Sincerely,
Consumer Relations Team at CARID.com