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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I was looking for new struts for my Solara and CariD popped up. SO, I Calle them because their advertised price was the lowest I had found. The ordering experience was outstanding. The sales agent spoke very clear English and I didn't have to keep saying "I can't understand you" like I do with "DirectTV". They were very knowledgeable and friendly. I would highly recommend them.
Called to verify product was In stock, found out it was and placed the order. The person I called went out of their way to make sure I was completely satisfied. Couldn't ask for a better experience.
The website itself has a lot of flaws--starting with the live support. Most of the questions I had regarding an order I placed were ignored and threw a prompt saying I needed to email them for support regarding orders. Once emailed, their responses varied from 6-24 hours. Most of which rarely responded to all of the questions I had asked, in one case completely ignored the questions to ask me about my order. Today marks the 5th day I've emailed them back and forth for a problem that should have been solved in less than 10 minutes--If their website actually functioned properly. It seems like all the functionality regarding cancelling orders or editing orders both don't work.
Next up is the shipping and processing time. So far, I've waited 3 days for the order to process, and received an eta of 9 (7 business) days before they even ship the order out. Even longer for the order to be delivered. Relative to eBay or Amazon which deliver in 3-4 days, seems unacceptable.
Staff is always helpful. Never any issues, always use chat to place orders. Staff is very knowledgeable
Great place for answers when it comes to car questions... friendly and knowledgeable reps. Thank you for your answers
They were very helpful in making me choose my product. Carid is a site I would recommend to anyone trying to purchase a car product. The parts are reliable and affordable. The live chat personal is incredible and very knowledgeable. I definitely will continue to do my car part shopping at this site.
The moment I had an issue and called Bismara helped find out issue then quickly understand and figure it out, great Customer Service.
I call them for information about a whole wheel package. They call me back with a offer. It was a great deal. Very helpful people
Very Happy with the service I received from Victor and CARiD. My 2nd order from them for my 2002 Avalanche 2500. He took his time, verified parts, checked prices ar other sites that I shared to give me the best price. Any time I need parts I will always check with CARiD.
I received assistance during the entire process from my questions on products to after the purchase. A sales associate contacted me after the sale was done to make sure I was satisfied with my purchase and to insure everything fit correct.
I bought an exhaust system from Carid and originally, I purchased the wrong one. The customer service was top notch. They helped me through the return and helped me to get the correct one ordered. Car sounds awesome. Product was shipped quickly with accurate detailed tracking.
I am on my 3rd purchase with CarID, and so far I have not had any customer service issues with them. I was also able to return my old parts with no hassle due to their core policy. Great website!
I don't intent to talk ish or bring anyone down, but it NEVER works smoothly with these guys, ever! This is the 4th or 5th time and I'm done for good with them.
I purchased a front dash cover kit and received the rear dash kit instead. A completely different item than what I had ordered. Take a look at the photo.
But the real disappointment is that they do nothing make up for their mistake. No store credit, no apology, no speeding things up... they're unwilling to help. NOTHING other than telling me to sit and wait 5-7 business days for a return. BS you guys messed up give me a reason to remain a customer
WHEN YOU GUYS FUDGE UP THAT BAD AND SEND THE CUSTOMER A DIFFERENT ITEM FROM WHAT THEY ORDERED, MAKE UP FOR IT IN SOME KIND OF WAY... SHEEESH EVEN $5 STORE CREDIT WOULD MEAN SOMETHING. BUT YOU GUYS ARE UNWILLING TO WHICH IS POOR CUSTOMER SERVICE IN ITSELF.
Dear Robby,
I am sorry to hear you have faced this issue. If you share your order number with me, I will gladly look into the issue and find the best possible solution.
Sincerely,
Consumer Relations Team at CARID.com
I placed an order for wipers. For my daughter's car & wrong wipers were sent not only once but twice then I had to replace order paying again instead of just sending my replacements while they receive the one's I sent back. Still in all they still have me wrong order again. I was so upset & disappointed.
Great Products and Services CARiD AMAZING!
Amazing customer service whether using chat or calling customer service.
Easy to work with and quick service. I get all my stuff from there. Definitly recommend them for everything automotive
I've used these folks quite a few times to see what all may be available for my different vehicles. I like the layout of the sight and that it has a lot of different brands in each category. Great place and helpful
Jarred at car ID was very helpful. I needed to call him back and ask a couple extra questions and he answered me back immediately. GREAT COMPANY
I have project car that as I progress and think of additional upgtades... Carib has several of the items I was looking for
Had a nice experience with david whom answered all my questions promptly and thoroughly. Will use them again in the future.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vicellus,
I am sorry you have faced this issue with the order. If you share your order number with me, I will gladly look into the issue and find the best possible solution.
Sincerely,
Consumer Relations Team at CARID.com