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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Rock Auto has always gone above and beyond to help with my orders, and the quality of their products are excellent.
Top-notch auto parts company. Excellent customer service with prompt delivery of parts. Great customer service!
Worst online shopping experience i have ever had. Ordered seat covers in December somehow ended up changing to the wrong ones. Canceled reordered the correct ones not cheap 310 a pop. Credit card doesn't get credited check order looks like it is still go in to be shipped but was on back order cancelled it again. Go to check on the new order it's backordered but I still haven't been credited and it looks like the first order is still going to ship cancel it a third time lat week. I get a box today and it contains the order I have canceled 3 times. I get to wait up to three days to get a return label all the while they have 620 of my hard eared dollars and I don't have crap to show for it. Told them to cancel the second order but what do you bet I get it to.
These is the best online car parts website, they give the best deal and price match. Victor was the best salesman
This is the 1st time I have use this company, so far they are great. They answer my question when I called & I got all the information I needed at the time. I'll know more after the items I order been delivered, but so far it is all good. :)
Tammy has a great customer service answered all my questions and helped me to order the right product.
I've used CARiD several times. So far they've always been on time and parts fit perfect. Their customer service department has always been friendly and helpful. And their prices are very reasonable.
Brandon was a key factor in making me feel secure on my purchase, he even double checked with the manufacturer to make sure the part number was correct for my vehicle. I feel confident with Brandon help my part will fit as ordered. Thanks again.
Sadly I had to cancel part of my order at the last minute, but the guy who helped me was great. He did the impossible and got the my order canceled, even though others said it was too late. Thank you Sergio for all of your help. I am going to re-order the part I canceled soon.
Fantastic service from Sonia at carid, she was very friendly and professional. She went above and beyond my expectations to ensure I was purchasing the right product and at a great price too! Will do business again.
Definitely recommend family and friends to car id for best service and best parts for their vehicle. Help me out tremendously when I needed parts for my truck and the staff help out and made it easy
Auto parts are expensive but car id has genuine oem parts for reasonable rates their customer service is superb as well.
I had very specific questions about a product and they were able to help me quickly and with a friendly attitude!
Carid has helped me out in more ways than one. They take the time out to answer all of my questions and get me the right product.
I have bought multiple products and will keep buying products from CARiD because they are just a great program and never stop improving their work!
Kristy provided awesome customer service, carID was great. I highly recommend them for all automotive purchases. Helped me pick out the correct seat base in minutes using the online chat
Using CARID saved me so much time and money. The customer service was quick and easy. Saved me a lot of time and money.
Your employees are friendly and knowledgable about your products. They have always directed us to the proper items. We have enjoyed working with you. We will contact you again if we need any of your products. We will also tell our friends about this site.
They went out of their way to offer me a liwer price... and i was contacted by them. Great job!
Overall tge rep. Gave me quick and easy results so u can decide what i want... i would definitely recommend this company
I will be looking foward to using CARID again. The staff are friendly and accomodated my needs. The all weather proof floor matts are a good deal.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeffrey,
I am sorry to hear you have faced this issue. I will gladly look into the issue if you share your order number with me.
Sincerely,
Consumer Relations Team at CARID.com