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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I needed to replace headlights. CARiD was suggested to me as a good place to get the items needed. I had what I needed ordered in minutes and it was easy to do.
The speed of arrival was awesome. The fit was great. BUT, I am receiving several emails a day. That's way too much. I plan to use you again, but I'm gonna have to unsubscribe to stop the emails.
Thanks for the awesome feedback, Charlie! We're glad the part fit well and arrived fast. Sorry about the extra emails—feel free to unsubscribe anytime, and we look forward to helping you out again soon.
Thank you,
Consumer Relations
Purchasing was great. Shipping sucked took over 2 days to make it from Texas to Wisconsin, took over 2 weeks to make across the state. Called shipper to confirm address and make sure I receive a heads up call yep yep. Finally CARiD calls, the shipper says address takes them to middle of cornfield, why didn't I get a heads up call because I know the address can be tricky sometimes. Literally the day I get them started out on the address I reiterate heads up call yep yep there's a note the truck shows up within an hour and no call so now im not there to inspect for damages after making its 5th trip out in the truck for delivery. Part was fine but a lot of time and energy spent for nothing
Dear Rob,
We are sorry to hear about your experience. We understand how frustrating it can be to wait longer than expected and to not receive timely updates. We are actively working to improve our shipping processes to ensure more reliable and transparent service in the future.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
I ordered new taillights. Fit perfectly and look great. Person that I spoke with was very helpful and polite.
Thanks so much for the fantastic feedback, Kent! We’re thrilled to hear the taillights fit perfectly and that our team could assist you during your order. If you need anything else, just give us a shout!
Thank you,
Consumer Relations
Got the radiator the next day. Was a perfect fit and my cars back up and running
Thank you, Brandon, for sharing your experience! We’re glad the radiator arrived quickly and fit perfectly, getting your car back on the road without delay. Your feedback means a lot to us.
Thank you,
Consumer Relations
Was able to find my correct fit rear break wear sensor on this website fast and with options unlike some other websites that just give general descriptions. CARid gives the details that are hard to find
Andrew, thank you so much for sharing your experience—we’re thrilled to hear you found exactly what you needed quickly and felt informed by the detailed descriptions. It means a lot that our site made your search easier. We truly appreciate your support!
Thank you,
Consumer Relations
It was great no problem with my order it made on time will most definitely use this company again
Thank you, Keta, for your kind words! We're thrilled your order arrived on time and everything went smoothly—looking forward to helping you with any future needs. If there's ever anything more we can do to perfect your experience, please don’t hesitate to reach out!
Thank you,
Consumer Relations
Very easy and fast service great prices on great products will definitely use Carid in the future for my auto parts needs!
Thanks so much, Victor! We're thrilled to hear you had such a smooth and positive experience, and we’re excited to be your go-to voice for auto parts needs in the future. Looking forward to helping you out again soon!
Thank you,
Consumer Relations
Didn't have the rims I originally ordered, so someone from customer service Called me for a different option. Don't love it, but it works this is my second time ordering from carid it is a good website to order from…
Hi Josh, thank you for sharing your experience and being a returning customer! We’re glad our team could assist you even if it wasn’t the perfect fit this time—your feedback helps us improve to serve you better next time. Looking forward to helping with your future orders!
Thank you,
Consumer Relations
Website was easy to navigate, part fit my car, shipping was a little expensive.
Thank you for sharing your experience, Brian. We're glad the website was easy to use and the part fit perfectly, and we appreciate your feedback about the shipping cost as we continuously work to offer the best value possible.
Thank you,
Consumer Relations
Hi Linda, thank you so much for sharing your experience! We're thrilled we could provide the part you needed when it was hard to find elsewhere. Your feedback truly motivates us to keep delivering our best service.
Thank you,
Consumer Relations
Found the parts that i need on an excellent price. Great support!
Hector, thank you so much for your kind words! We're thrilled to hear you found exactly what you needed and experienced great support along the way. We truly appreciate your trust and look forward to helping you again in the future.
Thank you,
Consumer Relations
Sunshield was easy to order but took longer to arrive than was stated but that's not a big deal. The sunshield was not the quality I expected and certainly not worth what I paid. Also I ordered the sunshield to fit the Rav 4 without the windshield rain sensor but recieved the one made for the rain sensor and it does not give the coverage I was hoping for.
Dear Ron,
Thank you for your feedback. We apologize for the delay and any inconvenience caused.
We would like to learn more about the issue so we can assist you further.
Please check your email for additional details and reach out to us so we can resolve this to your satisfaction.
Sincerely,
Consumer Relations
Thank you so much, Lloyd, for sharing your enthusiastic experience with us! We're thrilled to hear you're happy and truly appreciate your support—it's always a pleasure assisting you. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Perfect communication and fast delivery. I will order again from them.
Thank you, Mansour, for your kind words and positive feedback. We're delighted our communication and delivery met your expectations, and we look forward to helping you with your next order soon.
Thank you,
Consumer Relations
Thank you so much for your kind words, Brian! We're thrilled to hear that the delivery was timely and met your expectations. We appreciate your support and are here whenever you need us next.
Thank you,
Consumer Relations
I ended up returning the part I thought I needed but the return process was fast and the service was helpful
Thank you, Skyler, for sharing your experience and your kind words. We’re glad the return process was seamless and our team could assist you effectively. Your feedback motivates us to keep providing fast, helpful service whenever you need it.
Thank you,
Consumer Relations
Fast ship and well packaged. Excellent price. Looking forward to finishing out my 2025 Toyota Tundra
Thank you, Robert, for sharing your experience! We’re thrilled the leveling kit and running boards arrived quickly and met your expectations—can’t wait to see your 2025 Toyota Tundra raised and ready to roll. Drive safely and know we're here for you whenever you need.
Thank you,
Consumer Relations
Got a new climate control module and it only fixed my defrost and fan
Dear Rhonda,
We are sorry to hear about your experience. We strive to provide complete solutions, and it’s disappointing to know we didn’t fully meet your expectations.
We recommend consulting with a professional technician, as the issue may involve more than just the control module. If problems persist with your climate control system, please contact us at [email protected] for further assistance.
Sincerely,
Consumer Relations
The bumper spoiler looks amazing on my car. Can't wait to install it.
Jonathan, we're thrilled to hear the bumper spoiler exceeded your expectations and looks great on your car. We can’t wait for you to enjoy the soon-to-be installation — thank you for sharing your enthusiasm with us!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Thomas, for sharing your experience. We're glad to hear the ordering process was quick and easy, and that you found what you needed without any hassles. We appreciate your trust and hope you'll choose us again for any automotive needs.
Thank you,
Consumer Relations