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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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It was great and helpful and it's always a supervisor on call that can assist you more if the agent can't and they really polite and help you with everything
This my first time buying car parts online and customer service was very helpful and I picked wrong part and they were able to cancel my order would deff recommend to buy from here.
Ordered some valve covers on 12-28-2017 and they assured me they had them, on 12-29-2017 they don't have them and tried to get me to take something else, I still don't have my money back after 2 weeks, only reason I gave them 1 star because there is nothing lower, STAY AWAY FROM THIS PLACE
CARID has given me two brand new parts for my 2013 RAM 1500 and I could not be happier! Shipping was lightening fast, customer service was amazing and overall this will be the only online car part service I will use! Thank you again to everyone at CARID!
I recently bought a jeep wrangler and have been looking for parts and found CARiD was able to help me with a particular item and speaking with customer service they were very helpful and fast and made my ordering experience very fast. I recommend CARiD!
So I ordered some wheels for my truck, after that I was second guessing about the size of the wheels and stuff, so was chatting with a guy from the chat team, I literally asked like 3 questions and the guys game 3 answers, just his 3 answers for my 3 questions were enough to make me feel comfortable about the product i ordered, I wish all of the customers services were this good lol, shopping on this website its been great so far.
CARiD provides great service and has the parts you need. Rodrigo very helpful insuring I had ordered the right part. I like the way they value veterans. David C
Very good products displayed. And the service was good will definitely recommend to others. Very fast delivery. And proper tutorials given to fyi
I had placed an order for some replacement bulbs for my fog lights and the tracking said the label was made and was on it's way to USPS. I had placed the order on December 18th and call customer service on January 5th and talked to Ericka and told her that the tracking info has not changed. She checked into it and saw the same thing and said they would have to open an investigation with the Post Office and it would take 7-10 days but they will not make me wait that long. Ericka then asked if I would like to have the bulbs reshipped but then said that they were out of stock with no eta so she asked if I wanted credit? I then asked her if they would up grade me to the bulbs that were $6 more at no cost which they were able to do. Come summer I am going to have to replace my headlights and will be buying them from CARiD.
Thanks for the good service
I wanted to find an auto part site that had all the parts I needed so I would only have to make one large order. CARiD is that site and there customer service is #1 Hands down.
My rep Josh was very helpful and made sure I purchased the correct parts for my truck. I will use Car Id again.
I've ordered multiple products and they have all been great and arrived on a timely manner. I love shopping for my vehicle here. Also if you have any questions they are always available to answer your questions which they have done for me and multiple occasions.
I recently purchased a truck and wanted to get some custom fit seat covers to protect my seats. After looking through reviews I found the product I wanted next I looked for where to purchase after searching multiple sites I came across CARiD not only did they have what I was looking for but they had it for a better price than all other sites searched. I reached out through the online chat option to make sure I was getting the best deal and product for my needs and Monica went above and beyond to make it a fast and informed transaction. Thanks CARiD!
The reason why i say excellent because of the customer service skills that's goes with the brand and the quality of the merchandise and also they have a awesome website that you can browse and easy pick what you need
Recently, I had some automotive problems pertaining to my 1992 Toyota Celica ST. I went to several part store chains and flipped through what seemed like an endless amount of pages in car part magazines. I was searching ONLINE about ready to throw my hands into the air when what seemed like the perfect timing, Laura a support specialist with Carid.com began to return chat. In no time she had my mind at ease and the parts, gaskets, and other accessories in my shopping cart ready to check out. Thank you CARid.com for your unparalleled parts selection, great pricing, and for your care agents that go beyond for the sake of the customers satisfaction.
Very professional and a pleasure to do business with parts were wrong but they took them back no questions asked paid for shipping and l receive my money back
I was worried about finding a rear replacement spoiler for my 26-year-old Acura Integra, but upon my cold call to CARid, I was surprised to see how easy it was! They custom made, painted, and shipped the part under $200. Sonia made sure all my questions were answered and even sent me an email with the purchase all set up and ready for payment.
Thanks to all!
I did have a little trouble in the beginning, but all
Of my problems were resolved really fast and easily! Overall easily resolved. Great customer service!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
I am sorry to hear about the issue you had with the order. Could you share your order number with me and I will make sure you are refunded as soon as possible.
Sincerely,
Consumer Relations Team at CARID.com