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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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I've been ordering for 2 years off of this website they always have what I want and every time I have a question about something I call First and the representative is always polite and informative I would recommend this site to anyone

Date of experience: January 8, 2018
Michigan
1 review
0 helpful votes
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Made a purchase on CardId and my experience was nothing but great! Customer service has gone down in quality for a lot of companies, but I can say that for CarId!

Date of experience: January 8, 2018
Illinois
1 review
0 helpful votes
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Happy customer
January 9, 2018

Hi purchased an after market front bumper for my old Dodge Ram Truck 2017. The bumper fit perfect and CARID had the lowest price that i found online. Great work Blake.

Date of experience: January 8, 2018
New York
1 review
0 helpful votes
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Outstanding
January 8, 2018

This is thus far the best parts web site on line. I have not been disappointed not even one time since I have ordered from them at least 5 times. They are no#1 in customer service. They have a variety of parts you can choose from. The prices are pretty much reasonable.

Date of experience: January 6, 2018
New York
3 reviews
0 helpful votes
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I recently contacted CARid, in regards to price shopping for large parts. Jacob helped me obtain a great price for the parts, as well as a great price for shipping. I'm thoroughly satisfied, and will order from CARiD again!

Date of experience: January 6, 2018
Virginia
1 review
0 helpful votes
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Hi brandon was a very good service person helped me with everything he was very friendly very funny guy if everyone was like him when you call a place the world would be a better place ty vernon

Date of experience: January 5, 2018
Florida
4 reviews
0 helpful votes
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I have ordered on about 8 occasions and dealt with Customer Service (CS) twice. Both have been excellent. This time I had the pleasure of working with Ethan. I was trying to apply my gift cards to an I order that I wanted to make. Ethan not only applied the cards but put the items I wanted into my cart so all I had to do was apply the payment. Great service and thanks for going the extra mile. Gregg

Date of experience: January 5, 2018
California
1 review
0 helpful votes
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I was looking for a Yakima Cargo Box and my wife had me on a tight budget. Alvin was extremely helpful in finding me what I needed for a price that kept the Home front purring.

Date of experience: January 5, 2018
Virginia
1 review
0 helpful votes
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The best experience!
January 6, 2018

I ordered a bedliner and side steps for my Ford F150 and they did not disappoint. I highly recommend this company to anyone as they're nice and have a quick response time.

Date of experience: January 5, 2018
Colorado
1 review
3 helpful votes
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I am very disappointed from costumer service! I can't believe what they thought my and how they can speak with costumer! Please if someone cares call my back! I was very surprised after everything good I rode and recommend your side! That wot s happen is very very bed! I don't be stopping rating until someone contact with me!

Date of experience: January 4, 2018
Carid C. — CARiD Rep
over a year old

Dear Georgi,
I am terribly sorry you have had such a bad experience. Could you share your order number with me? I will gladly look into the issue.

Sincerely,
Consumer Relations Team at CARID.com

Pennsylvania
1 review
0 helpful votes
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Customer Support
January 6, 2018

Customer care was professional and courteous. They got back to me in no time and answered my questions.

Date of experience: January 4, 2018
Washington
1 review
0 helpful votes
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The website was informative and calling the company directly I was able to talk directly to a repressive that was local and helpful.

Date of experience: January 4, 2018
Michigan
1 review
0 helpful votes
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Come to this site for my truck car parts over any other. This site is very reliable and their customer service is amazing as well. I have had no problems with CARid. Will be buying more from them

Date of experience: January 3, 2018
West Virginia
1 review
0 helpful votes
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Have not received my product as of yet but I can speak on the service I have received so far. Very informative and helpful when choosing the correct product and also quick to respond. That goes along way in being a repeat customer.

Date of experience: January 3, 2018
Idaho
1 review
3 helpful votes
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Customer service when ordering was great. Received product which was damaged. Spent over 4 weeks trying to get a resolution. With no luck. They suck!

Date of experience: January 3, 2018
Carid C. — CARiD Rep
over a year old

Dear Thomas,
I am sorry you are having this issue. This trouble might occur only if you had damaged freight item and did not inspect it before accepting. Even then, there are ways to resolve the issue. Could you share your order number with me? I will gladly look into the issue.

Sincerely,
Consumer Relations Team at CARID.com

Delaware
1 review
0 helpful votes
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Great!
January 4, 2018

Service was fast, accurate, and easy. Used the chat option and within minutes had everything I was looking for. Friendly professional service.

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
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Poor costumer service
January 3, 2018

I received the product and its factory defective, but customer representative gave me a hard time. They do not have proper knowledge about the product they shipped. They need to put better and wise people at the CS.

Date of experience: January 2, 2018
Carid C. — CARiD Rep
over a year old

Dear Saad,
I am sorry you are having issues with a simple case. I will be more than happy to look into the issue. Could you share your order number with me, please?

Sincerely,
Consumer Relations Team at CARID. Com

Iowa
1 review
0 helpful votes
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I was in the market for an aftermarket front bumper for my Silverado. CARiD had a ton of choices representing a wide variety of price points. They made it easy for me to feel comfortable with fitment. I found the bumper cheaper elsewhere and they price matched it with no questions asked. Thanks CARiD!

Date of experience: January 2, 2018
Illinois
1 review
0 helpful votes
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I just purchased husky xact contour floor mats for my Toyota Tundra. Carid did a great job with my order and saved me about $60 versus other online stores. Great experience

Date of experience: January 2, 2018
Kansas
1 review
0 helpful votes
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They have pretty much any part you could ask for along with a great service department to back them up with any help or concerns you may need i always go to them for my parts!

Date of experience: January 2, 2018

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.