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The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I've been ordering for 2 years off of this website they always have what I want and every time I have a question about something I call First and the representative is always polite and informative I would recommend this site to anyone
Made a purchase on CardId and my experience was nothing but great! Customer service has gone down in quality for a lot of companies, but I can say that for CarId!
Hi purchased an after market front bumper for my old Dodge Ram Truck 2017. The bumper fit perfect and CARID had the lowest price that i found online. Great work Blake.
This is thus far the best parts web site on line. I have not been disappointed not even one time since I have ordered from them at least 5 times. They are no#1 in customer service. They have a variety of parts you can choose from. The prices are pretty much reasonable.
I recently contacted CARid, in regards to price shopping for large parts. Jacob helped me obtain a great price for the parts, as well as a great price for shipping. I'm thoroughly satisfied, and will order from CARiD again!
Hi brandon was a very good service person helped me with everything he was very friendly very funny guy if everyone was like him when you call a place the world would be a better place ty vernon
I have ordered on about 8 occasions and dealt with Customer Service (CS) twice. Both have been excellent. This time I had the pleasure of working with Ethan. I was trying to apply my gift cards to an I order that I wanted to make. Ethan not only applied the cards but put the items I wanted into my cart so all I had to do was apply the payment. Great service and thanks for going the extra mile. Gregg
I was looking for a Yakima Cargo Box and my wife had me on a tight budget. Alvin was extremely helpful in finding me what I needed for a price that kept the Home front purring.
I ordered a bedliner and side steps for my Ford F150 and they did not disappoint. I highly recommend this company to anyone as they're nice and have a quick response time.
I am very disappointed from costumer service! I can't believe what they thought my and how they can speak with costumer! Please if someone cares call my back! I was very surprised after everything good I rode and recommend your side! That wot s happen is very very bed! I don't be stopping rating until someone contact with me!
Customer care was professional and courteous. They got back to me in no time and answered my questions.
The website was informative and calling the company directly I was able to talk directly to a repressive that was local and helpful.
Come to this site for my truck car parts over any other. This site is very reliable and their customer service is amazing as well. I have had no problems with CARid. Will be buying more from them
Have not received my product as of yet but I can speak on the service I have received so far. Very informative and helpful when choosing the correct product and also quick to respond. That goes along way in being a repeat customer.
Customer service when ordering was great. Received product which was damaged. Spent over 4 weeks trying to get a resolution. With no luck. They suck!
Dear Thomas,
I am sorry you are having this issue. This trouble might occur only if you had damaged freight item and did not inspect it before accepting. Even then, there are ways to resolve the issue. Could you share your order number with me? I will gladly look into the issue.
Sincerely,
Consumer Relations Team at CARID.com
I received the product and its factory defective, but customer representative gave me a hard time. They do not have proper knowledge about the product they shipped. They need to put better and wise people at the CS.
Dear Saad,
I am sorry you are having issues with a simple case. I will be more than happy to look into the issue. Could you share your order number with me, please?
Sincerely,
Consumer Relations Team at CARID. Com
I was in the market for an aftermarket front bumper for my Silverado. CARiD had a ton of choices representing a wide variety of price points. They made it easy for me to feel comfortable with fitment. I found the bumper cheaper elsewhere and they price matched it with no questions asked. Thanks CARiD!
I just purchased husky xact contour floor mats for my Toyota Tundra. Carid did a great job with my order and saved me about $60 versus other online stores. Great experience
They have pretty much any part you could ask for along with a great service department to back them up with any help or concerns you may need i always go to them for my parts!
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at [email protected] and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at [email protected] Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.


Dear Georgi,
I am terribly sorry you have had such a bad experience. Could you share your order number with me? I will gladly look into the issue.
Sincerely,
Consumer Relations Team at CARID.com