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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Very nice customer service slow shipping so far but that may be from holidays. Overall very happy with customer service but havent recieved the seat covers yet
Got a fog light 95.oo says warranty for life and it stopped working now the run around
Won't buy anything from them again!
Browsed the website and saw a lot of options available for my vehicle. So i went to call and talked to their customer service which are very helpful and informative of all my inquiries.
Will definitely shop CARid for future auto parts.
Will definitely recommend them to family & friends...
They saved me more money, than any other local, or online website!
Thanks to CSR Greg Dunlap!
JOHN REEVES
Great company, great prices fast free shipping and flood costumer service. Quality parts for 1/2 the price.
Thank you Marge Mozov for helping me search for and place my order and applying my discount. Extremely helpful!
I have been searching for a full hood and windshield bra for my Honda Fit to use when towing behind my motor home. I have ordered from CARiD in the past and called them to help me find what I wanted. The rep was most helpful and asked specific questions about my make and model of car so he could order me the correct bra, even though they did not have the full body one I wanted. Even gave me a Senior Discount!
CARid is my first choice when looking for auto accessories! Unmatched customer service is what keeps me around. THANK YOU CARid!
They have a wide variety of parts and their customer service representatives are always very nice and helpful.
I have been dealing with CarID for a good while and each time I have to Work things out on some part I find that the Folks at carid are exceptional at resolving the issues and are always there to explain the how to's to get the wheels moving. I say you can Not go wrong with them!
Great experience dealing with ELLIE who took the time to find a Manufacturers Discount I applied to my order.
Everything that I have ordered has arrived as promised. Everyone I have talked to have been very friendly and helpful.
I have been very satisfied with my purchases with Carid. I have been even more satisfied with their customer service reps! I called and spoke with Josuah to get help selecting the correct part ( Rack and Pinon Assembly) He was super! He took his time in making sure I purshased the correct part. He advised me of the core fee that would be returned to me once I returned the core using a prepaid label they provided. I have since received my core refund as promise and in less than a week of the return! The part has been installed and is doing its job! I will definitely buy my parts here in the future! Thanks CariD!
Customer service has took the time and effort to make sure my needs were met, despite all the other reviews I had nothing but great buying experience from Carid and would recommend anyone else.
Thanks again,
Kyle
I bought strut assemblies and shocks as well as a new steering rack and some hoses. I was quoted by my mechanic $3300 for parts and labour. After doing it my self and with the parts from CARID.COM I came out with a bill around the $700 mark. It was the difference between scrapping my 2006 Caravan and fixing it.
I am pleased with the service I received and the parts came in either on the date that was given or earlier. Just a reminder to all, if you think you may have to return an item... make sure you keep the box. Funny thing for me is that I wanted to return an item (power steering cooler) but didn't have the box... so I couldn't return it and now I find out that I will need to install the cooler after all. Ha ha.
I will buy from them again
Customer service was great with helping me order the right part for my car. I cant wait to tell family and friends about this website.
I was very pleased about the customer service felt like family instead of a guest on the site. The representative explained in vivid detail everything I needed to know about the product which were Lourvers for my camaro.
Great service very secure they email you every time something is be done with your package and package does arrive so there's no fear of buying and not receiving nothing or receiving damaged goods
Best prices and service cant believe other companies have not caught on. I will start by saying my customer service experience was great when I placed my order. However, my order was supposed to ship by December 11, then I was informed it was delayed until December 14. Then I heard nothing until I contacted customer service and a couple days later I get a call that the gift for my husband wont ship until possibly December 29th! Ive spent all I can so I have nothing but a crappy gift card for my husband to open Christmas morning. Im super disappointed! I realize its a production issue, but this time of year you really need to be on this! Disappointed nonethele
Customer satisfaction 100%! My Representative was amazing and explained to me what was what and how it could be done. I will continue to shop with carid.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Richard,
I am sorry to hear about the issue you have with the item. Could you share your order number with me? I will be more than happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com