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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Thank you, Peter, for your kind words and for taking the time to share your experience. We're thrilled the heat shield fit perfectly and arrived quickly—that’s exactly what we aim for! Your feedback means a lot to us.
Thank you,
Consumer Relations
Requested a whole sale account being a repair/add on shop, was told i would have to call in orders which sounds like someone is just trying to make commission off of me. I should be able to just look up parts on my account and get price and availability and order. Calling in takes too much time expecially when quoting. And only 5-10% off is horrible.
Dear Adam,
Thank you for your feedback. We understand that a streamlined wholesale process is important, and we apologize for any inconvenience. We are continually working to improve our online ordering system and pricing options for our repair and add-on shop partners. Your input is valuable, and we will consider it as we evaluate ways to enhance our service.
Please feel free to reach out directly at [email protected] if you need assistance or have further suggestions.
Sincerely,
Consumer Relations
No hassles on order, very simple order instructions and delivery was done in a timely manner.
Juan, thank you for sharing your experience and acknowledging our straightforward order process and timely delivery. We truly appreciate your feedback and look forward to serving you again in the future.
Thank you,
Consumer Relations
Dealing with the company was great, response and shipping was very rapid, the hold up was Fed X (ground) they delivered the package to the wrong address and it took several days to find it's way to my house. Over all I was happy Dealing with CARiD.
Garland, thank you for sharing your experience with us despite the FedEx delay; we appreciate your patience and are glad our team could support you quickly. Your trust means a lot, and we look forward to assisting you whenever you need in the future.
Thank you,
Consumer Relations
Easy to navigate website. Great price
Available product name brand
Thank you so much, Joseph! We’re delighted to hear you found the site easy to use and appreciated the pricing and brand choices. Your feedback truly motivates us to keep delivering the best experience possible.
Thank you,
Consumer Relations
I ordered a replacement clamp for my truck bed cover and the processes was seamless. Package was delivered in a very timely manner
Thank you for sharing your experience, George. We're glad the replacement clamp met your expectations and that the delivery was prompt. Your confidence in us means a lot, and we look forward to serving you again.
Thank you,
Consumer Relations
I ordered a FUEL TANK SENDING UNIT/FUEL PUMP. The box says FUEL TANK SENDING UNIT. Its the fuel level arm that goes on a fuel pump. I could have got that part locally for $35. Im not sure how you think this is worth $186+... Needless to say its wrong and I will be returning it.
Dear Christopher,
We apologize for the inconvenience you've experienced. The part ordered is OE-restricted and specifically replaces part #8R0919673F, which is a Fuel Tank Sending Unit with Fuel Pump Assembly. It’s possible there was a misbox, and we’re sorry for any confusion.
Please check your email for further details so we can assist you in resolving this issue promptly. We appreciate your patience and look forward to helping you resolve this matter.
Sincerely,
Consumer Relations
Great product and very pleased on the service they never let me down will do business again!
Thanks so much, Travis! We're thrilled to hear the delivery was speedy and the install went smoothly. Looking forward to hooking you up with more great gear next time!
Thank you,
Consumer Relations
Order my part and it came just a couple days later. Very quick shipping and the part looks like good quality.
Thank you so much for your kind words, Levi! We're happy to hear your part arrived quickly and that you're pleased with the quality. If you ever need anything else or have questions, we’re here to help!
Thank you,
Consumer Relations
The part doesn't fit and you guys bent the part to put it in the box. I bought a part from another company before you and that part didn't fit either. When I opened the box, it had the same everything. Same serial number… same wrapping… same everything. It didn't fit.
Dear Hunter,
We are sorry to hear about your experience.
Our team works really hard to get it right for our customers 100% of the time, and we are sorry to hear we let you down with the fitment of this part. The part ordered is OE-restricted and specifically replaces a certain part number, which caused the fitment issue.
Please check your email for details about the return process. We appreciate your feedback and are committed to improving our service.
Sincerely,
Consumer Relations
Nice ordered headlights for my son truck. Lights came in within a week wish I could have gotten it sooner but I got it. Highly recommend
Issacc, thank you for sharing your experience! We're glad the headlights arrived quickly and that your son’s truck is lighting up the road well. We truly appreciate your recommendation and look forward to supporting your future auto accessory needs!
Thank you,
Consumer Relations
Ordered dual black, was contacted by email saying that they didn't have that option and if gloss black was okay. I said yes. Well I wasn't aware that the gloss black option wasn't going to have the machine finished Vertini logo on the lip and center of rim. Honestly, looks unfinished. Unacceptable considering it took them almost 60 days to ship.
Dear Logan,
We sincerely apologize for the inconvenience. We understand your frustration with the appearance of the rims and appreciate your feedback. We are committed to improving our communication and product descriptions to prevent similar issues in the future. Thank you for bringing this to our attention, and we value your patience.
Sincerely,
Consumer Relations
Great customer service, support during order purchase. Pleased with the product
Tim, thank you for sharing your experience! We’re thrilled the service and support lived up to your expectations and that you’re happy with the product. If there’s ever anything more we can help you with, don’t hesitate to reach out.
Thank you,
Consumer Relations
Wasn't too bad just didn't like it and need to return. Also the muffler I got came damaged and all sorts of scratches and marks on it. Could have been bc it was shipping in a box with holes and very few things protecting my package.
Dear Mason,
We are sorry to hear about the inconvenience with your order. If an item arrives damaged or scratched, we must follow our damage claim procedure. Please check your email for instructions on how to initiate the claim on your behalf. We also understand you wish to return the item, and our team is here to assist with that process. We appreciate your insights and will work to improve our packaging to better protect shipments in the future.
Sincerely,
Consumer Relations
I did not receive the correct color item that I ordered. Selected the all black option and was sent the chrome option.
Dear William,
We apologize for the inconvenience. The product image and description indicate a gray color, not all black. Please double-check your order details or email confirmation to ensure the correct selection. We appreciate your feedback and will work to improve our accuracy to prevent similar issues in the future.
Sincerely,
Consumer Relations
Wrong part delivered it
Refund is being processed tho haven't received yet.
Thank you for your understanding, Tom. We're glad the refund is being processed and truly appreciate your patience while we resolve this. Please reach out if you need any further assistance—our priority is to ensure you’re fully satisfied.
Thank you,
Consumer Relations
Dear Joe,
Thank you for sharing your experience with us. We are sorry to hear the recent order did not meet your expectations.
This item is a universal fit, which means it is not vehicle specific, and fitment is not guaranteed.
Please check your email for the details regarding the easy return and further refund or replacement process, and if you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Great experienced had no problems. Very happy to buy other products from you guys
Hi Ken, thank you so much for your positive feedback! We’re glad the dash cover experience was smooth, and we're always here whenever you’re ready for your next purchase. Looking forward to helping you with more great products!
Thank you,
Consumer Relations
Steven, thank you for your kind words! We're glad our catalog and online system made your experience smooth and convenient. If you ever need anything else, we’re here to help.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mark, thank you for taking the time to share your experience! We're thrilled to hear your hood arrived quickly and in perfect condition—news like yours makes our day. Looking forward to assisting you again soon!
Thank you,
Consumer Relations