Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,092 reviews

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New Mexico
1 review
0 helpful votes
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Excellent!
December 14, 2024
Updated review

Item arrived as described. No problems and will return the core asap!

Date of experience: December 4, 2024

So far good experience, waiting for contact to submit...
December 4, 2024
Previous review

So far good experience, waiting for contact to submit vin

Date of experience: November 24, 2024
Pennsylvania
1 review
0 helpful votes
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It was simple to install and very fast turnaround after purchasing the product.

Date of experience: December 3, 2024
Washington
1 review
0 helpful votes
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Got the part I needed
December 13, 2024

Went pretty smooth up until I needed to select the PCM module P/N, the choices I was given did not include my car, (I believe there is an error in the top P/N on the list for my car), but in the end the module worked & my car is running fine! The only other things were: there is no P/N on the module I received, no place to leave a note about the actual P/N of my module on the website, & finally, nice touch with the paperwork on testing the electricals, but would have been helpful if it had been listed on the website after purchase, I could have gotten it done prior to getting the new module. Decent turn-around time on getting the part, so THANKS!

Date of experience: December 2, 2024
Pennsylvania
1 review
0 helpful votes
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It was good
December 9, 2024

Good but it was a problem with the computer and had to return to recheck

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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Did not get a report of test result and corrective action taken, just a painted black PCM

Date of experience: November 28, 2024
Michigan
1 review
0 helpful votes
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Fast service
December 7, 2024

Easy to use just type your car and it popped up with what I needed

Date of experience: December 10, 2024
California
1 review
0 helpful votes
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Nice that it was in stock
December 6, 2024

Don't know why mine failed within 20 months had to reorder new one

Date of experience: November 25, 2024
Alabama
1 review
0 helpful votes
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Very pleased with the service
December 5, 2024

First time using this company. After a poor experience with another company, we tried CCE. The module arrived on time, programmed, and fixed the issue. We will be using CCE again for our module needs.

Date of experience: November 25, 2024
Minnesota
1 review
0 helpful votes
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Impressed
December 5, 2024

This company is truly professional I will definitely use them in the future

Date of experience: November 24, 2024
Ohio
1 review
0 helpful votes
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Solved my issues. The process was easy start to finish including returning the core. Thank you!

Date of experience: December 2, 2024
Washington
1 review
0 helpful votes
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Good job
December 1, 2024

My experience was great I place my order and it arrived in a few days and everything is working fine thank you

Date of experience: November 21, 2024
Florida
1 review
0 helpful votes
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2013 Dodge Challenger CPU repair
November 28, 2024

Very easy to order and pay online for repairing and checking my CPU. Testing and repair was completed within 48 hours of receiving my CPU. I haven't reinstalled the CPU yet. I did call up and ask if any repairs were done to my CPU as no paperwork was included when I received my unit back. The CPU was packed nicely in bubble wrap in the return box. Actually I found that to be upsetting. I wanted to know if any actual repairs had to be done. I would have been happy if they described any repairs or if they said that it had no problems. Anyway that's that.

Date of experience: November 18, 2024
Louisiana
1 review
0 helpful votes
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Back on the road
November 28, 2024

The company was pleasant to deal with. Getting through on the phone though was pretty tough. The intial call when placing the order could have been a little better with questions and greeting. They responded very fast to emails and texts which was great! They initially sent me the wrong unit for my jeep. I contacted them and was called back/ emailed within minutes. They shipped the correct unit out immediately after speaking with them. The PCM works great. I would recommend them to anyone needing an ECM/PCM for their vehicle.

Date of experience: November 17, 2024
Colorado
2 reviews
0 helpful votes
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Ok
November 27, 2024

I'll let you know if it's fine after I get it running thank you very much

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Very good but not completely accurate
November 27, 2024

VERY GOOD MODULE but not completely accurate and I request a refund and i sent request my refund I sent back the Module already in usps

Date of experience: November 30, 2024
Florida
1 review
0 helpful votes
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2019 dodge Charger pcm
November 27, 2024

Fast friendly and works 👍 great ********(*************************************************************************************************

Date of experience: November 17, 2024
Virginia
1 review
0 helpful votes
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Not as plug and play as they say
November 26, 2024
Updated review

Just received my TIPM. Plugged it in and got no start and a new code. When looking over the TIPM, it had a loose fuse so I pushed it in. Thought no big deal, came loose while shipping. Still no start, NO FUSE on dash and new code. I have emailed about the issue, hope they will fix it.

Date of experience: November 16, 2024

Very easy to find
November 12, 2024
Previous review

Very easy to find

Date of experience: November 2, 2024
Pennsylvania
1 review
0 helpful votes
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98 ranger
November 25, 2024

Very good people easy to deal with Sent very smoothly prompt courteous service

Date of experience: November 15, 2024
Virginia
1 review
0 helpful votes
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Easy deal
November 25, 2024

Came in a day... super easy to hook up with instructions. Return box was simple..

Date of experience: November 15, 2024
South Carolina
1 review
0 helpful votes
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Good Quality Work
November 25, 2024

The staff was very helpful and they made the whole process very easy,would definitely use them again,I'm a one man shop and they were very good to work with. Thanks Again

Date of experience: November 14, 2024