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From the business
We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
Car Computer Exchange Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Easy to order. Took a little longer than expected to receive. My mechanic now has it to do the install.
Thank you for following up - I'll let you know the outcome when I receive the computer...
Glad to find service with their qualifications and offer a lifetime warranty
Received part on time installed and started the van with two cranks. Runs ex thank you art
My order was placed on a Saturday and on Monday I completed the necessary information -- we had a little hiccup but all was resolved
Ordered from Gavin very pleasant. We had to return the car to dealer too many issues. Cancelled order within 24 hours. Advised refund would be issued within 7 to 10 days maybe sooner. Totd if no refund on 11th day to contact billing (no way to talk to anyone all email) Now is the 13th day no refund, no response from anyone.
I was a bit upset as they didn't ship as expected because they didn't have my module in stock, that tested good, even though it states they have them in stock "Rebuilt" in their advertising, I found that troubling, it took a week and 5 days from order date till received when it was supposed to be 3-5 days till shipped and 2-3 days to receive, so there you are at the moment, will see how it performs.
Muy buena fácil y rápido gran experiencia en cuanto llego la computadora mi mecánico la instalo y funcionó perfectamente
You shipped my unit back about three days after you received my unit
I was surprisingly impressed.! Was taken care of from my initial phone call.
Lookup and verification were a breeze. Simple process all the way...
The whole purchase process helps to ensure that a replacement PCM is programmed completely. I did not have actual part number for the original PCM as it was at the Ford dealer doing the installation. CCE contacted Ford to get the original Part number using the VIN. No problems with the programming which the Ford dealer said was common when replacing a PCM.
Called, and promptly received needed information. Received the product within days. Mechanic followed directions and got my car started! Thank you so much.
Handled the entire process in a very timely manner, did an excellant job of keeping us informed throughout the entire process...
The whole process was easy as 123 and I'm very pleased. Most of all I like the life time warranty with the exchange of my old computer. Thanks!
Good directions on the proper way to change it out. I changed everything spark related till I figured out it was a bad computer. Bought a computer off car computer exchange and fired up runs great zero issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members