Car Computer Exchange

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Car Computer Exchange

4.6

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From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,087 reviews

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California
1 review
0 helpful votes
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Great service!
February 3, 2025

Item shipped worked as promised and arrived ahead of schedule.

Date of experience: January 23, 2025
North Carolina
1 review
0 helpful votes
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Great service. Very pleased.
February 1, 2025

Ordered ECM for my Dodge. Quick turn around. Just give information on vehicle and the ECM came pretty quick. Installed it and so far no issues and car runs great.

Date of experience: January 22, 2025
Arizona
1 review
0 helpful votes
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Quick and easy!
January 31, 2025

It was NOT difficult to understand, choose or order. Very simple and fast!

Date of experience: January 20, 2025
Ohio
1 review
0 helpful votes
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None
January 30, 2025

My experience went well and I am happy. Fed Ex didn't deliver my package for two days late, so that sucked.

Date of experience: January 20, 2025
Minnesota
1 review
1 helpful vote
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Don't expect Full Refund
January 27, 2025

I was not able to install the PCM due to caring for elderly parent and was getting close to 60day return window. I simply returned it for Refund and figured I could reorder when I had time to work on this vehicle. They communicated that would be fine, BUT, when I got the refund it was missing $100, (WHAT?!?) Turns out they charge a programming fee and restock fee...(which they did not communicate when I asked if I could return for refund) So in short, to not even get to try it, cost me $100 ( and I paid shipping both ways) Needless to say don't think I will try them when I get around to working on my van again. Maybe not so "Iron Clad Guarantee" buyer beware!

Date of experience: October 20, 2024
Indiana
1 review
0 helpful votes
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Still pending
January 26, 2025

Received computer and it's faulty. No communication with truck. Scan tool and locksmith computer also failed. Ecm currently in return shipping. Hopefully problem is resolved quickly

Date of experience: January 14, 2025
Georgia
1 review
0 helpful votes
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Fast and easy
January 26, 2025

Order was simple. I was kept Was kept up today through email. I received my order on time. Everything was great

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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I have purchased a computer, having it installed today. My past experience has been great.

Date of experience: January 29, 2025
Macao
1 review
0 helpful votes
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Quick and Easy Exchange
January 23, 2025

Quick and easy, could ask for better. From order, to ship, to install, it was all so simple. The part is working out great. Thanks for the process.

Date of experience: January 27, 2025
Kentucky
1 review
0 helpful votes
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2008 Ford Edge
January 23, 2025

I called them once cause it has been a week after ordering and they were still trying to code it, but got it sent out to me as soon as they could! The guy I talked to was pretty ok and the computer didn't have any problems with it! It also came with the shipping label to send old one back as promised!

Date of experience: January 12, 2025
Illinois
1 review
0 helpful votes
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I was pleased to find your service.
January 21, 2025

It was great to find that I was able to purchase a ECM that didn't have to be programed at a very reasonable price and have it in my hands in just a few days.

Date of experience: January 11, 2025
New Jersey
1 review
0 helpful votes
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None
January 21, 2025

Had to return because a part was broken. Waiting for replacement.

Date of experience: January 10, 2025
California
1 review
0 helpful votes
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Nicely done, and easy.
It was sent back because of some issues, but the people are very friendly, and helpful.

Date of experience: January 23, 2025
Michigan
1 review
0 helpful votes
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Shipped faulty Jeep PCM
January 17, 2025

I purchased a PCM for my jeep and submitted all information that they requested, the VIIN which tells you everything about the vehicle, the year make model, they charged me $418 and shipped it. I installed the PCM and my jeep would not run, it would just crank. I shipped the PCM back to them along with pictures of the diagnostics from their installed PCM and the original. They shipped me another PCM, the jeep would start and run for a second and shut off. I once again shipped it back along with diagnostic paperwork pictures and emailed them everything. I asked for my money back because twice they failed to meet their end of the obligation. They refunded $218 of the $418 and claimed their return policy. Return policy only works if i decided i did not want the equipment but in this case i did want it but what they sent me was faulty. Dealing with this company was a HUGE mistake and Buyers Remorse/Beware. According to their policy i should have received my refund within 10 business days, however, it took almost 3 weeks to receive a partial refund. I have emails to back up my claim including diagnostic pictures. DO NOT BUY FROM THIS COMPANY, they will ship faulty equipment. Customer satisfaction is not an option for this company. I tried calling with no results, i have sent several emails (around 7) giving them information and pictures to substantiate my claims along with hard copies when shipping back their faulty equipment.

Date of experience: November 3, 2024
California
1 review
0 helpful votes
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M
January 17, 2025

Is it really necessary for me to enter 50 characters here?

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
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Easy to do
January 15, 2025

Easy to determine the appropriate computer for my vehicle.

Date of experience: January 5, 2025
Oregon
1 review
0 helpful votes
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Positive, Trouble-Free Experience.
January 15, 2025

Ordering was simple and the replacement pcm was a simple install and the pre-programmed unit performed like new out of the box and I now have my truck on the road starting and driving as good as it ever did. Trouble free from start to finish.

Date of experience: January 5, 2025
North Carolina
1 review
0 helpful votes
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2000 Durango
January 14, 2025

Don't know when delivered, put in bad place by Frd Ex. Did not have good communication from car computer exchange.

Date of experience: January 4, 2025
North Carolina
1 review
0 helpful votes
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Bought two pcms from them and will buy again if needed. Good customer service. Quick delivery. Will highly recommend.

Date of experience: January 4, 2025
Kentucky
1 review
0 helpful votes
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Awesome
January 13, 2025

Very helpful and professional answer all my questions would recommend them to anyone great service

Date of experience: January 2, 2025