Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,080 reviews

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Kentucky
1 review
0 helpful votes
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Easy
March 11, 2025

Very easy forward and representatives were very helpful and friendly

Date of experience: February 28, 2025
Colorado
1 review
0 helpful votes
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?
March 11, 2025

Where is my computer? You took my money? You seemed legit at the start bu i have he'd no comunication?

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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Great
March 10, 2025

Very quick and easy to navigate the website, if I ever need another one I will be back.

Date of experience: March 14, 2025
Utah
1 review
0 helpful votes
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Tory kimber
March 9, 2025

Package didn't have any damage and the computer was wrapped very nicely in the box with bubble wrap. Computer has been painted and programmed exactly how it needed to be👍

Date of experience: February 27, 2025
North Carolina
1 review
0 helpful votes
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Disappointed with end results
March 9, 2025
Updated review

Had issues with the horn going off while driving and parked for work it would just go off and stay on till ignition was turned on. Panic alarm would activate and not shut off! Returned to me supposably fixed reinstalled and still have the same issue. Sent back only to be told it was working on their end when testing it but it is unrepairable. Sent back to me. Picked one up from junk yard and it works great. I'm confused about the fact that it works for them but is unrepairable!

Date of experience: February 27, 2025

Job well done
February 12, 2025
Previous review

Had issues with the horn going off while driving and parked for work it would just go off and stay on till ignition was turned on. Panic alarm would activate and not shut off!

Date of experience: February 1, 2025
Florida
1 review
0 helpful votes
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Once the shipment left their warehouse, they requested a response via email if the package had delivered yet since the tracking due date was getting close. My unit was received in one piece and package was bubble wrapped well inside the box. A shipping label was provided inside the box for me to ship my old unit back to them in order to obtain my warranty. Very simple process all together.

Date of experience: February 25, 2025
Arizona
1 review
0 helpful votes
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Everything worked great.
March 6, 2025

Everything went smoothly. The part didn't take long to come in and it worked when installed.

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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The computer works perfect
March 4, 2025

Just took to long to receive it. More then a week. And to give the exchange don't give much time. Specially the weekend is coming.

Date of experience: February 22, 2025
Louisiana
1 review
0 helpful votes
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Tristan's car
March 3, 2025

Just received. Not installed yet but so far everything is fine.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
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It was fine
March 2, 2025

FedEx told me a lie said it was delivered already but it was fine

Date of experience: February 20, 2025
South Carolina
1 review
0 helpful votes
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Very painless process
March 1, 2025

Quick and easy ordering process, fast delivery, good instructions included. The replacement part was installed today and all is well.

Date of experience: March 1, 2025
Washington
1 review
0 helpful votes
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Excellent
February 27, 2025

Excellent experience. Process was easy and product was shipped promptly. Well packaged with return label for core.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Slow on refunds
February 27, 2025

Computer did not work right shipped it back still waiting for refund you get in there get in there

Date of experience: February 16, 2025
Oklahoma
1 review
0 helpful votes
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Great!
February 26, 2025

Great thank you. Everything seems to be working perfectly.

Date of experience: March 26, 2025
Iowa
1 review
0 helpful votes
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Quick service. I wish they would have told me they needed the numbers off the old PCM before I started the order process. It all worked out and I got my order placed, just would have been easier if I had known everything they wanted before I started the order. Communication was great. Thank You.

Date of experience: February 15, 2025
Florida
1 review
0 helpful votes
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Good value
February 22, 2025

Very informative and easy transaction. Item worked perfectly out of box, return of core made easy. Only complaint was slow ship time. Took a week from NC to FL. Really needed quicker when car is down

Date of experience: February 25, 2025
Indiana
1 review
0 helpful votes
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It was a pretty easy process
February 22, 2025

I have yet to install the computer but the easy to understand instructions will make it nice to install.

Date of experience: February 12, 2025
Pennsylvania
1 review
0 helpful votes
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They got it done
February 22, 2025

Calling in on the phone is almost useless. You have to email customer service and your response will be answered between 24 and 48 hours but be patient they will get back to you. The customers patience is the key. To turn around time is not always 48 to 72 hours it takes a little bit longer for certain repairs and make sure you insure your package if it's possible when you send it to them FedEx lost my computer and I thought I was out of luck but they finally found it and got it delivered to Me 2 weeks after shipping so insure your PCMS while in transit.

Date of experience: February 12, 2025
Idaho
1 review
0 helpful votes
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Pcm
February 21, 2025

Easy fast service part worked well no problems happy with service

Date of experience: February 11, 2025
Kentucky
1 review
0 helpful votes
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A little slow receiving the item.
February 21, 2025

The part I got has a couple of dents and the paint job on it is very sloppy has runs in it and just over all looks bad.

Date of experience: February 28, 2025