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We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
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Where is my computer? You took my money? You seemed legit at the start bu i have he'd no comunication?
Very quick and easy to navigate the website, if I ever need another one I will be back.
Package didn't have any damage and the computer was wrapped very nicely in the box with bubble wrap. Computer has been painted and programmed exactly how it needed to be👍
Had issues with the horn going off while driving and parked for work it would just go off and stay on till ignition was turned on. Panic alarm would activate and not shut off! Returned to me supposably fixed reinstalled and still have the same issue. Sent back only to be told it was working on their end when testing it but it is unrepairable. Sent back to me. Picked one up from junk yard and it works great. I'm confused about the fact that it works for them but is unrepairable!
Had issues with the horn going off while driving and parked for work it would just go off and stay on till ignition was turned on. Panic alarm would activate and not shut off!
Once the shipment left their warehouse, they requested a response via email if the package had delivered yet since the tracking due date was getting close. My unit was received in one piece and package was bubble wrapped well inside the box. A shipping label was provided inside the box for me to ship my old unit back to them in order to obtain my warranty. Very simple process all together.
Everything went smoothly. The part didn't take long to come in and it worked when installed.
Just took to long to receive it. More then a week. And to give the exchange don't give much time. Specially the weekend is coming.
FedEx told me a lie said it was delivered already but it was fine
Quick and easy ordering process, fast delivery, good instructions included. The replacement part was installed today and all is well.
Excellent experience. Process was easy and product was shipped promptly. Well packaged with return label for core.
Computer did not work right shipped it back still waiting for refund you get in there get in there
Quick service. I wish they would have told me they needed the numbers off the old PCM before I started the order process. It all worked out and I got my order placed, just would have been easier if I had known everything they wanted before I started the order. Communication was great. Thank You.
Very informative and easy transaction. Item worked perfectly out of box, return of core made easy. Only complaint was slow ship time. Took a week from NC to FL. Really needed quicker when car is down
I have yet to install the computer but the easy to understand instructions will make it nice to install.
Calling in on the phone is almost useless. You have to email customer service and your response will be answered between 24 and 48 hours but be patient they will get back to you. The customers patience is the key. To turn around time is not always 48 to 72 hours it takes a little bit longer for certain repairs and make sure you insure your package if it's possible when you send it to them FedEx lost my computer and I thought I was out of luck but they finally found it and got it delivered to Me 2 weeks after shipping so insure your PCMS while in transit.
The part I got has a couple of dents and the paint job on it is very sloppy has runs in it and just over all looks bad.
Answer: No, they sent us 2 non-working ECUs and I had to file a complaint with the credit card company to get my money back.
Answer: It would be easier to give a full grown lion an enema.
Answer: There are only really two ways to reach this company. The first way is to call the number and ignore all other menu prompt options and just press 1 for sales. It's all they care about. Otherwise you will be listening to elevator music for thirty minutes before getting dropped out of the system and calling back. The other way is to send an email and wait two to three days for a poorly typed one sentence response that doesn't fully address your issue, and this will go back and forth for a week until you finally get somewhere. Good luck and Godspeed. The other

