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Cancelon Reviews Summary
Cancelon has 282 customer reviews and ranks 449th in the Hotels category. Common review topics include customer service, credit card, confirmation number.
Initial booking of hotel went smoothly, quickly received a voucher as well as a notice saying I would receive a final confirmation no later than 24 hours before stay... Received email from Sitejabber 4 days prior to stay asking if I received confirmation from Cancelon which I did not... I contacted Cancelon via live chat, the agent gave me a confirmation # in the chat and informed me I received an email on 11/8, which I did not... I asked her to resend it, never received it, so asked her to try a 2nd email I have which she would not do... Fingers crossed when I get to NYC this weekend that we have a room to stay in!... I will follow up with the hotel itself today...
I think that this review is premature as I have not had the experience yet.
This was an easy to navigate website that gave me a great deal, though the emails are confusing I think I will figure it out.
WISH I COULD LEAVE 0 STARS.
THE SALES PRACTICES OF THIS COMPANY ARE HORRENDOUS AND MANIPULATIVE.
I BOOKED A ROOM LAST WEEK- THE ROOM WRITE UP
MAXIMUM ROOM OCCUPANCY 1
IDEAL FOR AN INDIVIDUAL TRAVELLER OR COUPLE LOOKING FOR A QUIET OASIS.
AFTER MAKING THE BOOKING MY CONFIRMATION CAME THROUGH STATING THAT I AM IN AN 8 PERSON MIXED DORM.
AFTER A LOT OF BACK AND FORTH THEY ARE REFUSING TO PROVIDE A REFUND STANDING FIRMLY BEHIND THEIR NO CANCELATION POLICY!
IMAGINE BOOKING THAT PERFECT SUNNY GETAWAY WITH YOUR BETTER HALF TO BE TOLD THAT YOUR SHARING WITH 7 OTHER PEOPLE.
IMAGINE THE FRUSTRATION AT BEING TOLD BY VARIOUS CUSTOMER SUPPORT AGENCIES THAT THEY HAVE A FIRM NO CANCELATION POLICY.
IMAGINE GETTING READY FOR A PEACEFUL OASIS TO BE TOLD YOU'LL BE SLUNG IN WITH 6 OTHER BACKPACKERS.
WELL PLEASE PLEASE THINK AGAIN BEFORE USING CANCELON... THEY'LL RUIN YOUR VACATION!
Timely notification about the reservation. Good experience overall.
Yes, I received my hotel confirmation. Do you require anything else from or my family?
Thank you
David Genetti
When another website claimed the hotel we wanted book was not available; Cancelon still had availability with reasonable price.
Trustworthy travel site with quick response.
Good experiences with cancelon would recommend. Good customer service
Cancellation fee even though you cancel Wayne advance. Expedia does not do that so book through them
I'll submit a review once I get to the hotel and find out everything is good.
I've seen a lot of bad reviews so I still have my doubts.
STAY AWAY! We booked a king suite at Home 2 Suites with 2 adults through cancelon.com. Cancelon then books a queen studio with 1 adult. Wait it gets worse! Then I call cancelon 4 times and 3 emails to have them fix it. They say they are "working on it. " That's a lie. I then call Home 2 Suites and they said they never received a call or email from cancelon so I had to fix the whole reservation myself. Will NEVER use Cancelon again and we travel a lot.
I am a regular traveler (at least 10 hotel bookings each year for the past 20 years), and I came across Cancelon this morning as I was checking rates for a booking over the next 3 months. The rate was better than other options I had and the cancellation policy allowed me cancel it one week before my stay. I jumped on it, but after entering the credit card number and pressing the confirmation, I was notified that there was a $25 processing fee for any cancellation! This was a shock. I did not see this fee before confirming my booking and I don't remember anything like this in my past hotel bookings. I checked the pages leading to the booking and the fee was not mentioned anywhere on those pages. I immediately called the company and they confirmed that the fee is there and I will be charged if I cancel my reservation even right when it is made! Stop misleading your customers and put that damn $25 fee on the booking page!
Contacted Cancelon by e-mail 4 times, by phone twice and via their "contact us" feature on the website with NO return reply other than "we received your message and will reply shortly". They did finally reply after we had already checked in to our hotel.
I would not use this company again and would caution against using them.
Made a reservation through Cancelon for 9 days ath Novotel London Excel hotel. I'm flying in from the USA in 6 days and noticed that Cancelon canceled my reservation due to a system glitch. Now rates are inflated everywhere because it's less than a week and I need to make new reservations. BEWARE!
Awful company. Doesn't understand the meaning of committing to something. Promised me things for weeks and *never* delivered on those promises. Don't believe anything they tell you. They will not call you back. They will not remember anything they previously told you. You have to forcefully remind them of their own cancellation policy. They do not care at all about your vacation.
Note that the price they quote is without fees and taxes, which suddenly appear when you book. I also clicked on a listing and when i got to the site it was nearly 3 times the price.
Booked a hotel for a event in New Orleans. Due to a building clasping in the area around the hotel. The roads were CLOSED. I could not get to the hotel. I asked for a full refund on October 12 2019. Cancelon called the hotel to verify the truth. After hotel confirmed this Cancelon said it would be turned over for a refund. After four phone calls and four emails LATER I still have not received my money. It has now been over a month. Cancelon has refused to give me any information on the SO call 3rd party that they work with so I can contact them myself. Horrible company!
They have stole $207.00 dollars from me.
I expect good honest service and accommodations. So I am believing this is just what I will receive. Service was so good
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY! THey have taken a payment for a hotel straight away £813 pounds then turned around and cancelled straight away when I asked for a confirmation and then said I need to WAIT 10 DAYS for a REFUND. THESE GUYS WILL NOT HELP YOU! All they will say is sorry we can not do anything. I am LEFT WITHOUT A HOLIDAY because of these guys I can't fly out in two DAYS because they REFUSE to help me or give me my money back. RUBBISH COMPANY STAY AWAY. DONT MAKE THE SAME MISTAKE I DID! PLEASE BEWARE THIS IS A SCAM.
P. s this is legitimately the first time I have ever left a bad review I don't usually believe in tarnishing a company's reputation but if I'm saving some one else from what I'm going through right now then this is my only option!
No problem so far. Hoping and praying all continues to go well. I expect good honest service and accommodations.
