Cancelon

Advertising Rooms that are not available and allowing payment for them. Booked a room through Cancelon and paid over $4000. Get an email the next day saying the room is no longer available and I will get a refund within 10 days. They offer a 10% discount on my next booking. So I look for another room... again pay over $4000. And within 24 hours, am told that it is no longer available. Disappointing to say the least! At least all the other 3rd party seller sites I checked for this same booking tell you BEFORE you pay that the room is no longer available.

If I can give zero stars I would. They lie, cheat and steal. Booked a room. I asked to check out early due to extenuating circumstances (hurricane). The hotel said no problem just check with third party- cancelon. Antonio at cancelon said no problem as long as you provide proof of check-out and the hotel agrees. We provided proof and received the run around for weeks AND NO REFUND. The hotel confirmed to us multiple times that they did not charge for the remaining nights so this cheap crap website is stealing and keeping our money beware! Worst customer service and they lie.

I read the negative reviews and thought "oh it can't be that bad" and the rates were really reasonable. So Cancelon hit my credit card right away and then wanted to charge me $26 to cancel the reservation. So I kept the reservation but was uneasy about it. Got to the hotel and they wanted another $93 per night. I was told the hotel kept denying the reservation over and over for weeks. I spoke with hotel reservationist that works on computer reservations. She said my reservation should not have gone thru as the rates they were trying to reserve were way too low. She distinctly remembered denying it over and over but Cancelon was persistent. Somehow the reservation went thru but the hotel did not want to recognize it or my paperwork. The hotel said they were blacked out from seeing what I paid to Cancelon but I needed to pay $225 per night as that was the rate for that weekend. They did not show that I prepaid to Cancelon. After a lengthy argument the hotel finally gave in and gave me a room at no extra charge but it was an ugly fight and very upsetting. Do yourself a favor and DO NOT USE THIS COMPANY!

I tried selling with Cancelon, after they called the hotel and the hotel wouldn't let them change the reservation name, they called the booking webiste I used and CANCELLED my reservation. Causing me to lose $300 as the room was non-refundable, (the reason why I was selling in the first place). They said they have no notes of them cancelling, but they were the only ones with the access to the confirmation number and pin, which you need to cancel the reservation. They won't own up to what they did, so now, im out a hotel room as well as $300. Way to go Cancelon. After spending 2 hours with the booking agency all they could tell me is that someone called under MY NAME requesting for the booking to be cancelled and the cancellation cannot be retracted nor the rate be refunded, cancelon is "looking into it" but I doubt they will give me any sort of refund once they lie and say that they had nothing to do with it. So all in all, NEVER USE CANCELON. If I could give them a 0 rating I would.

DON'T RISK THIS. Made a reservation, checked on it multiple times over several days since I didn't receive a hotel-generated confirmation number. Was assured it was confirmed on Cancelon's end and told I needed wait for the systems to update. This morning (check in day), hotel still has no record of my reservation. So I call back. Again. And guess what? Hotel is sold out, no rooms available. So now, I have a 20-yr-old daughter stranded in New York City with no lodging, traveling alone. Don't put yourself through this. Use a real booking service.

This company is complete TRASH!

Got an email THE DAY BEFORE our trip, saying our hotel was overbooked, and they would find an alternative - all "alternatives" were also booked solid.

Called the hotel we were supposed to stay at, they said it was CANCELON who cancelled the room on THEIR END, when the hotel HAD US in their system! CANCELON sold our room to a higher bidder, right from under me!

RUN AS FAST AS YOU CAN! DO NOT USE CANCELON!

Found a better deal for the same hotel and dates - when I called Cancelon, the agent said they would honor a PRICE MATCH if I sent the screen shots of the other website difference of over $300 but I keep getting a run around from them saying that the cancellation policy is different - which has nothing to do with the PRICE! Please help - they sent me an email saying they would refund me $50. Terrible company to deal with - they do not follow thru on their "Price Match" at all.

Not happy with Cancelon. I booked the Moxy in DC for 2 nights - when we showed up it was BUNK BEDS! So we turned down the room. I don't know of any other hotel that offers bunk beds so this is a very different situation. Anyhow, the Moxy said they didn't charge us at all for either day. Cancelon refunded me for one day and has refused the other day - saying the Moxy charged. I believe the Moxy. I don't believe Cancelon. Cancelon is a great idea, but in the end, according to other reviews (see tripadvisor), they are keeping $ that should be refunded. I lost $ on one night AND paid more for a last minute hotel with a normal bed for the next 2 days. I gave them MORE than enough time - since April to resolve this. So now I am posting this review everywhere. If I can't get my $ back - I want to make sure others don't make the same mistake.

Cancelon is website that uses 3rd party vendors to book your reservation. We rented a hotel for 1 night in Las Vegas and in an attempt to contact the hotel to add an additional night, the hotel stated they had NO reservation on file for me. I called cancelon to speak with them regarding the matter in which they stated they would send me a confirmation email with my reservation number in the next 24 hours. This all occurred on a monday, tuesday came and we received NO email. I called again and was given the same statement. Wednesday came and NO email. This process happened up until friday which was the day before our hotel reservation. I called them again and they stated to give them 2 hours. No email came. The reservations are non refundable so they refused to give me my money back. Cancelon is a SCAM booking site and I hope everyone takes my advice when I say use someone more secure such as expedia. I currently have my bank disputing the charge for fraud investigations on cancelon. They informed me this happens all the time with Cancelon. I've learned my lesson and will never book through them again.

I booked our trip through cancelon to the Aruba Surf Club. Upon arrival, I was not happy with the room. I asked the hotel if I could upgrade. They said I had to contact Cancelon. I attempted numerous times over the time we spent there. They did not respond quickly nor did they do anything about it. They kept telling me I had to deal with the hotel and the hotel said since I booked with them I would have to upgrade through them. NEVER AGAIN! TERRIBLE COMPANY1

After making a reservation In London for my anniversary Cancelon Charged my card and emailed me saying confirmation will follow shortly. I then got an email asking for additional verification details which I sent striaght away.

After 12 hours of waiting I still did not hear back from them so decided to contact them which they informed me that their manager didn't approve this transaction and a refund will take 10 days to show up in my account.

I spoke to the manager called Ben who was as useful as an icecube in Antarctica-

Please avoid!

Got to our hotel last night after a 4 hour drive, to be told there was no room in the hotel for us because guest services tried to confirm multiple ways with Cancelon and the card was declined. We paid with PayPal on the 25th. Cancelon verified they received payment and PayPal verified they had paid. But we still had no room until I paid the hotel directly but only for 1 night and not the 3 cancelon had sent a verification code for to my email. Had to waste time calling to get PayPal refunded. Also this company tacks on a "tax and fees" charge that added 25% to my bill.

I booked a hotel 8 months ago on their website and a week before scheduled travel, they did not have a confirmation from the hotel. I spoke with the office for 5 days without a confirmation and on the last day they told me they could not make the booking. Yes they issued me a refund. But given that they all spoke with an Indian accent, I did not find that they were versed in American business hospitality. They have poor ethics training and they try to compensate that with "I'm sorry" and "apologies". When I plan for travel, I don't need apologies, I need results. I don't see this company succeeding without a change in management.

I book hotel rooms on a consistent basis and have never had such an unprofessional experience or have been previously scammed.

I saw an advert on kayak.com for Cancelon with a special rate for Le Méridien Koh Samui Resort & Spa - Ko Samui, Thailand. I have never booked on Cancelon before, but as it was advertised on kayak.com, which I use regularly, I thought it was a legitimate business. It advertised a room for 131 USD a night at Le Méridien Koh Samui Resort & Spa - Ko Samui, Thailand from 19 August to 24 August. There was a 30 minute window to make the purchase at which time the room should be blocked from purchase by anyone else (as the website explains). I made the purchase and my credit card was charged 855 USD. Subsequently, I purchased the flight to Koh Samui from Europe.

I received an e-mail the next day stating that my reservation was cancelled, as at the same time other people booked the same room and offering me a 10% discount for my next booking. This is false advertisement and criminal, as customers are being charged for non-existing hotel rooms and then only reimbursed 3-10 days later. I wrote an e-mail and was not responded to. I then spent over an hour on the phone with an agent and then a supervisor (who after insistence provided his name as Jack Merlin). I was offered a higher class hotel room with breakfast at Le Méridien Koh Samui Resort & Spa - Ko Samui, Thailand by the agent and had to negotiate for the 10% discount promised with the supervisor. After I was charged 1118 USD, it was clarified that it was not a higher class hotel room at all and the view can be absolutely anything. At this point I cancelled the reservation, clearly stated what is in this e-mail and received an e-mail stating that I will receive a refund, which is now around 2,000 USD in total, in 3-10 business days. This is a scam. It appears that Cancelon collects money for the same room from multiple clients, which would be a very cheap way of financing a business.