Cancelon

I am extremely disappointed in the service I have received from Cancelon. I booked a hotel one year ago and paid in full and got a confirmation email. Last week, I called the hotel directly just to confirm my reservation and it turned out that I had no reservation and the hotel was completely booked. Cancelon never once contacted me regarding this. So had I not called the hotel, I would have shown up and had no where to stay. I am now two weeks out from leaving and I have no where to stay, unless I want to spend twice as much as I originally did. Cancelon never offered to help me find a new hotel, never offered to cover the excess cost due to their mistake, and have now stopped replying to my emails. This customer service is completely unacceptable and I will never be using Cancelon again!

These people are a huge scam, they have false information on their site. Please be careful before booking on their site. I decide to go with their deal because it included breakfast with the price, I thought it was a great deal. I did check other websites and their deals were a few bucks cheaper but decided to go with Cancelon since they included breakfast to their price. After I booked and received the voucher, I notice there was no free breakfast included so I called them and asked them to explain why the website said breakfast included. He said he couldn't do anything about it, that he MIGHT be able to price match if I find a cheaper hotel. Waste of my time! Don't waste your time with these people.

They are 2 entire different hotels in entirely different parts of the city.

I was supposed to have free Wi-Fi. That was not the case. I had to buy 1 hour internet cards at a time and stay in a very small hot spot area and hope the Wi-Fi connection worked. In fact 3 of the daysit was impossible to buy Wi-Fi cards at all.

The Hotel Terral was supposed to be a new facility with only 14 rooms overlooking the water.

While the Hotel Telegrapha is a 1960s hotel in need of updating plus there was mold on the walls. The sheets were never changed nor were the towels throughout my stay.

I felt I was held captive and had no choice what so ever. No way to contact anyone to voice my complaints

The breakfast that was included at the Hotel Telegraph served hotdogs for breakfast sausage. The buffetwas never filled. Most of the food was previously served and never refilled.

The hotel Resturant itself was out of 7 of the 8 sandwich selections, 3 out of the 4 deserts and out ofthe first 3 entre' items on the menu. After that I gave up.

I feel that this was "Bait and Switch" to book me into at a hotel that had been and still was closed at the time of my booking.
Booked a hotel that you advertised that was closed. You never let me know so I could cancel or choose another accommodation. I am stranded in a foreign country and forced to stay in a hotel not of my choice.

I have been ripped off. This is bait and switch.

Don't Browse but rather RUN from this site. Similar to many others and Tanya A's post from 6/3/19 my wife booked a night (one night) thru Cancelon and when we received our confirmation we noted the date was wrong so we called them asking them to simply correct/change the date by one nigh (not even a refund request). We were told there was "nothing" they could do but when we pressed them, they said ok they would have a committee review our request and get back to us in 72 hours. Reply came back via e-mail sorry no changes allowed. Next we called the hotel (Ala Moana Surfrider in Hawaii) and they were totally understanding and willing to make the date change but they would need Cancelon's approval. We stayed on hold while they called Cancelon. Guess what? Cancelon refused to authorize the change. We will be contacting the Better Business Bureau and any other agency to file a complaint and inform them of Cancelon's dirty business practices. Don't Browse, but rather RUN from this rat of a merchant. As a side note Trivago was the one who led us to this rather unscrupulous merchant so beware. When we disputed the charge with our credit company (still in process) the reply from Cancelon was they contacted the hotel and tried to change the date but they were unwilling to do this. Lying Thieves They Are. RUN!

Booked rooms weeks in advance, fully paid and even checked in with the hotel. Literally cancelled on us the day we arrived leaving us stranded and the hotel could not do anything about it. Should've known from the name of the company and reviews that this was a scam.

When we called for customer support we got sent in an endless loop of waiting times and redirects. This stalling just made things worse as it kept our hopes up for no reason.

Made a reservation through Trivago with cancelon.com. They took the money out of my account immediately. The next day I received an email saying that they have cancelled my reservation because someone else booked it a few seconds before me! I did not see the refund in my bank account so I called them and they said it would take 3 to 10 business days before I would get my money back. Do not use this company. They're untrustworthy and it's hard to get your money back.

NEVER AND I MEAN NEVER USE THIS COMPANY! This is the worst experience me and my husband ever had. I booked a room through them and then a couple hours later they decide to tell me they needed my billing info with the card I used to confirm my reservation... AFTER THE FACT THE PAYMENT WENT THROUGH. Then about 5/6 hrs later I call the hotel just to be safe to confirm my reservation and it was confirmed. THEN... at 12:17 at night I get an email saying that my reservation is refunded. I called to see what was going on and Cancelon said that the hotel I made reservations at is completely booked and it will take up to 10 days for my refund! What?!? Talked to a manager and didn't do me any good so now it's Fourth of July week/weekend and now I had to pay out of pocket again to get a last min hotel (which everyone knows costs more). They did NOTHING to accommodate for their screw up. They accepted my money knowing the hotel was completely booked. Talk about furious, talk about disrespectful, talk about completely WRONG! NEVER USE THIS COMPANY!

With a lot of Trivago TV Commercials lately, I decided to try out the Trivago website. Wow, was that a thousand dollars mistake. I have no idea what kind of relationships they have with Cancelon, I felt like I was being scammed by both of them. Thru Trivago, Cancelon offered me the best price which took me to the Cancelon website to continue my reservation. Boy, the best price is no longer the best price once you get to the end of your reservation process. They have their breakdown of the final totals on the lower left panel where the big and center page is left for you to enter your payment information. By the time you hit the button 'submit' and see the final totals, it will be too late for you to cancel the transaction. I immediately called Cancelon and they have me wait for 10-15 minutes so I decided to chat with one of their chat supervisor named Chris. Guess what? It's no use. He kept denying me the opportunity to cancel a reservation that was booked a few minutes ago with misleading info. Instead, he offers me the opportunity to sell it. Wow, what a deceptive business concept. First, they make money off you by misleading you into booking. Then they want to make money off you again by giving you no choice but to sell it.
With this type of experience, I would never give Trivago and Cancelon any opportunity ever again.

Cancelon.com charged me $63 more than what calling the hotel directly would have cost. They claimed they had the cheapest price, ended up costing me much more. When I called them they claimed the hotel should have never printed me a receipt so that I could see the difference between what the hotel charged and what they charged me. They blame the hotel. I will NEVER use them and suggest anyone else considering use a different service.

I've booked from cancelon, but when i called the actual hotel about that they said that they did not know or work with that website and i'm probably scammed, because all of the rooms were fully booked at the time of my reservation.

When i call or mail cancelon, they say "they'll look into it" but all they need to do is call or mail the hotel to learn about my booking. I already know that there are no rooms available, so why does cancelon keep wasting my time? Also, when i say that i want my money refunded so that i can book another hotel, they say it's non-refundable until it is confirmed that there is no vacancy. The hotel staff themselves said that there is no vacancy, so why am i waiting?

On May 11, I booked a room and received an email with my credit card payment reflected. When I tried to check into the hotel I was told they did not have my confirmation and no rooms were available. Upon investigating, I found that Cancelon had sent an email the next day saying it had been cancelled and my credit card would be credited. I had never opened the email as I knew my card had been charged which indicated to me that my room was confirmed.

I ordered a room not realizing this was not Trip Advisor, seemed really nefarious the way they linked the booking opportunity. I needed the room and it was available so I was pretty stoked. Come to find out after that I may not get a confirmation number until the day before the trip. I am driving 1000 miles to this destination and this site lists several horror stories of folks not getting their rooms, how do you do business like this? I have contacted customer service and was assured it never takes that long to get a confirmation number but it has been 7 weeks now and I still do not have one. Every time they give me the same BS answer, I just need to wait. Obviously I need to make arrangements for a room but they took $376 from me and will not refund me. I think this site is a total scam.

After reading reviews before my vacation I was very skeptical so I decided to call the hotel to make sure my reservation was confirmed. It was not! I immediately called cancelon they escalated my issue and said wait 24hrs. I did, still no confirmation. I called next day (Thursday) and told them if I don't have a reservation by Sunday my next phone call will be to dispute the charge with my credit card company for fraud. They assured me to give them more time. Friday I received my confirmation, called the hotel and they confirmed as well, along with all my request for early check in, top floor, etc. I would recommend calling ahead of time to make sure everything is good. DO NOT wait until you get to the hotel and assume you are good to go.

The only reason I gave them one star is because they didn't offer any lower choices. DON"T WASTE YOUR TIME AND MONEY WITH CancelOn. Com. This is certainly not a customer service operated company. My issue was over a requested late arrival for Hotel Preston Nashville Airport. I had stated on the booking information that I wanted a late arrival. They took the booking and sent me a reply that they couldn't guarantee late arrival. I sent them a request to cancel my reservation so I could make other arrangements. They sent a snippy little reply hoping I was well and having a nice day, and the reservation was not refundable. THEY SUCK!

My husband booked a hotel for Jun 4 - Jun 8 in Paris... he arrived and there was NO record of the reservation. He has been waiting for 1/2 an hour in the lobby (note that it is 9:30 pm in Paris at the moment that i am writing). Cancelon has not helped us resolve this issue nor offered to give us a refund. Instead, they are having him wait in the lobby of the hotel to see if this clears.

I have used MANY online services for booking, but this has never happened to me. I don't understand how this company is still in business. It should be closed.

I thought I found a great deal on cancelon but aftsr my experience I won't be using them again. Because of their lack of communication with the hotel, the hotel charged me in addition to what I already paid brought cancelon. I've been chasing my refund for over a week and God knows if I'll even get one. To top it off I had to chase a confirmation email from them upon my purchase which was absolutely ludicrous. Only way I was able to trace the order was that I thankfully screensjotted the window before it refreshed. But it's just unacceptable! It ought to be shut. Trip advisor needs to CANCEL CANCELON.

I just booked on Cancelon for a room tonight (June 3-4) and when I got to the Waldorf Astoria in Orlando, they had nothing for my reservation. Then 30 minutes later I got two confirmations from Cancelon. With dates different that what I booked for. I booked for tonight June 3-4. One confirmation they sent shows July 3-4. And the other shows 3-7-3019- 4-7-3019! What a complete scam! I then called to question why they confirmed the wrong dates... and no answer after a 20 min hold on music with automated answering! What fraud! Horrible! And their email says non refundable rate! What a scam! I booked for tonight and they charged me for a date next month! Then when u call to fight the charge... no answer! If they do not refund me after I just called my visa to stop payment on this, then I will be contacting the Better Business bureau immediately!