Cancelon

This company is one big Fruad please be carful and STAY AWAY. So I booked 2 rooms at the Ritz Carlton in Santiago. 3 days later I get an email saying one of the rooms was canceled do a mistake they made. I call up to cancel the second room the one my kids were supposed to stay in and some indian call representative says that the second room in unrefundable. They breeched my contract and I am going to sue this company in civil court. So if you are a nice family looking for a vacation use booking.com or hotels.com these guys are scum of the earth.

After reading some of the not so flattering reviews, after I made a reservation with CancelOn, I started freaking so I sent a message to their customer service letting them know I was concerned.

They replied with assurances that my reservation was confirmed, and said to call the property directly to check, which i just did. Reservation agent at the property confirmed my reservation and requests so so far, so good.

Not sure why others are having issues but may be unique to each hotel but I am looking forward to a nice vacation in Lake Tahoe.

Although this is a different way to get a deal, I am not seeing a problem with just following the directions on CancelOn's reservation page.

Sears Holding Corporation
3333 Beverly Road
Hoffman Estates, IL *******

Order Number: *******4372 (salescheck)

RC#: 7559-3815-3584-3969-0619

To ALL Whom It May Concern:

I am writing to let you know why I will never shop at sears or sears.com again. My experience from Sears, Sears.com and the chat on line were so bad, I just dont trust your company. I TRULY hope you read your customer complaints for Sears sake. This is not whining READ IT PLEASE

Everything that transpired during my was unacceptable. I am taking the time to write to you because I am concerned that this company cannot compete with the current companies you compete against. I run my own company and I want to know what is happening so that I can improve things or right wrongs. I have spent hours on a $19.99 purchase not for the money, but for principle. The purchase was for a 279 dollar dish washer, master protection agreement 39.99,19.99 installation required parts---that wasnt needed and $25 haul away.

1. ON line chat: Person gave me wrong information on accessories that were needed for installation. I purchased part because he informed me I needed it. (he assured me I needed this part for the installation and nothing else). Understand mistakes happen. STRIKE 1

2. INSTALLATION: was informed the part wasnt needed but needed but needed $198 worth of products (on top of a $149 installation fee- now installation and install parts are more than cost of dishwasher) Upsetting but if needed thats my problem. Did not want to shop around need the dishwasher so paid the additional $198. The installer said take it back to Sears he cant take it (STRIKE 2) I should take it back to Sears. Well just so you know Sears is not that close and I dont like going there so I bought this on line. Its a $20 item. Going there returning it Im figuring approximately 2 hours of my time but I am going to do it for principle

3. EXPERIENCE AT SEARS STORE: I find my order print out the entire 6 pages and drive to the store. Hmm where is someone for me to return this no one at cashier, no helpful person. It took 10 minutes to find but I had to wait 5-10 more minutes because he was making a sale. Ok, busy time of year. I present him with my receipt. 10 minutes later he says the receipt is incomplete there is no RC number. I look on my phone, pull up all emails NO RC number. 15 minutes transpired and he told me I had to call THEM. I asked who is THEM. The delivery? NO not the delivery, I had to call Sears.com to get my RC number. Well I started getting upset He then nicely called Sears.com for me and talked to someone who gave him the RC number, she had all the information right on her screen about this order but. After he attempted to enter all the multiple areas of information he could not find the transaction of the receipt in his hand. He really did try maybe 5-7 times and it wasnt there. This is happening on speaker phone. After the last attempt. He stated hes really sorry but there is nothing he can do. He left me there walked away and had me talk to the customer service person who said my transaction should be there. She said she was going to talk to her manager. After approximately 30 minutes on hold, she came back and said they would send a delivery person to the address and pick up the part and she would arrange a pick up. So Sears is going to send one or two drivers all the way to me to pick up a $20 part. Didnt seem smart but I said OK if thats how we need to do this, im ok with it but the delivery wasnt to my house where I live it was to a rental that we have. Oh no, they couldnt change the location of where they pick it up)REALLY?. SO now I have to schedule a delivery by calling the pick up company and go to a place where I dont live and wait in a 4 hour time period. She said yes thats how we have to do it. STRIKE 3.

Even for principle this was too much. Do you see my point?

This company is a fraud. Do not trust them. We booked a room via trip advisor through this company. Made the reservation in April for a popular summer destination. Paid them up front. We got 4 email confirmations from them on the day of our stay, in July. We showed up at the hotel. Hotel was unable to find our reservation. Both the hotel manager and I tried independently to contact this company, and got put on permanent hold. The hotel handled the situation gracefully and professionally. Cancelon, however, should be SHUT DOWN. DO NOT USE THIS THIRD PARTY COMPANY TO BOOK YOUR RESERVATION! At least call the hotel and tell them what rate cancelon offered.

By the way, the name "Cancelon" should give us all a clue that they are crooks. They will "cancel on" you and stuff both you and the hotel.

Booked our trip to the Oregon coast with CancelOn. Found out at the last motel we stayed at that CancelOn charged us $160 more than if we had called the motel itself. When I called to find out why, the lady I talked to said it was probably the cost when I booked the rooms. I told her it was memorial weekend and if the motel changed the cost of the rooms it definitely would not have gone down. I think they are scam artists. Sad thing is is that Tripadvisor is with them I will never book online again. My advise... Stay away from CancelOn and Tripadvisor. Call the motel itself, you'll get better deals. I've learned my lesson. I would be happy if I could get some money refunded but know CanceOn will not take responsibility for there actions.

Booked 2 rooms, 2 days before my available cancellation date, they switched my hotel due to overbooking. Giving me fear of no accommodations, I accepted only to find more taxes and fees. Contacted original hotel and they still had rooms at time of switch. Now they refuse to reimburse my booking fees which they billed at once the rez was made. This company is B/S DO NOT USE

DO NOT USE CANCELON. We booked a hotel a few months ago and just recevied a notice they had to cancel our reservation with a reason of there is a convention in the area and all hotels need to be booked via the convention website.

I booked a five night stay. I became concerned and called the hotel directly and they did have the reservation. Two weeks prior to my trip I called to cancel the first night. The email in response was requesting me to give them some time to arrange it. I called again and got another response basically the same. It is now 21 days and numerous emails later and I am still getting the same response. I have already returned from my trip! Whoever is composing the emails is either a machine or a non English speaker. Incorrect grammar. From now on I will call hotels directly, no more bargain websites!