Cancelon

This September, I booked a hotel in Ottawa through TripAdvisor and received a confirmation from Cancelon? I have never heard of Cancelon but thought it was just an outsourced service provider that TripAdvisor uses so thought it was legitimate. When I arrived in Ottawa (from Toronto) the hotel indicated that they did not have a reservation request - despite me "evidence" from Cancelon of my confirmed reservation. I called the customer service and received a rep in Singapore (or so they said). Long story short, I'm still without a refund! How do we know, as consumers, that Cancelon would be involved when we are booking through another entity (like TripAdvisor, Hotel.ca, Expedia, etc.)?

Cancelon.com is a boiler room scam operation in India/China! You will lose your money! They advertise 4-5 star named hotel rooms at low prices but they dont have the rooms. They charge your cc immediately then email you in 2 days and tell you the hotel just booked the last room seconds before you and try to put you in a 2 star or tell you they will refund your CC, but 30 days later they still have refunded.
AMEX said they have thousands of charges clawed back from cancelon.com

I am a frequent traveler. If there was money in staring at travel sites it'd be a millionaire!
I booked a hotel for Mardi Gra in New Orleans through Trivago. ( first and last for that also). Cancelon was the agent. I love a good deal so I thought it was a good concept. I paid 364.00 for 2 nights. Checked immediately with hotel. They didn't have reservation. I called cancelon. They said wait 1 day due to time change ( they appear to be in India). Waited and called hotel next day. Still no reservation. Called cancelon again. They said there was a error. Wait 1 day and it will be all set. Waited 1 day. Called hotel agsin. They were concerned but nothing they could do.
Stsybridge New Orleans. They referred me to their manager. She also had no info. I tried customer service at Trivago. Not their problem either. I called cancelon agsin. Yet another operator said wait one day. I then realized this is standard language from them. I told this operator how horrible this experience was and she hung up on me. 10 seconds later I received a email from them saying they canceled my reservation. Supposedly I will have my money back in. 1-3 days. So far nothing.
I believe they have no rooms. I'm not sure what their plan is with your money. But this is a total scam. Don't use them. It's a scam.

We booked a room for two nights during hurricane Irma. After one day staying at the hotel the hotel lost power so we decided to return home because we did have power. We have been waiting on a refund for almost a MONTH and these cheapskates still have not refunded our money for the second night. I call and call and get the same excuse "we are still waiting on our third party to process the refund". BS! They are SCAMMERS and steal people's hard earned money. Especially during a natural disaster like hurricane Irma. They could care less! I'm going to slam them every chance I get, on every website, and get the word out! DON'T BOOK WITH THEM EVER!

I had a reservation for a hotel in Playa del Carmen, Mexico for Sep/9 (Itinerary #*******). I called and sent an email to change my reservation on Sep/7 due to hurricane Irma and hurricane Katia. I stated that I had to cancel my reservation not because I wanted to but because of the weather situation. After almost a month calling Cancelon's customer service and not getting a response to my emails, they finally informed me today that they won't approve a full refund or change the dates of my reservation stating that the hotel wasn't affected by the hurricane. It's easy to say that afterward, the house of my family in Miami wasn't affected either, but before the storm, you just don't know what's going to happen and you have to be insane to travel under those conditions and risk your life or get stuck in a foreign country. I spoke today with the hotel and they informed me that the reason why they didn't change or refund my reservation was that Cancelon contacted them on Sep/14, days after my check in. Cancelon made a mistake and now I'm the one affected. This has to be the worst experience I have had with a third party company. Stay away from Cancelon!

I booked a hotel on cancelon.com that I found using the Trivago website. I received an email confirmation and there was a pending charge on my credit card for the full amount. More than an hour later they sent me an email saying they were giving me a refund because that rate was no longer available. My reservation was being canceled. Of course, my credit card did not show any pending refund. Their customer service rep. Was no help at all. I had to make a new reservation for the higher rate. Now, both charges are pending on my credit card. I'll find out next week if I really have a reservation and if I really receive a refund.
How can any computer system not know for more than a hour that a rate was not available?
Seriously bad business practice.

Update Sept. 26,2017; After this incident, my hotel was listed by CancelOn for LESS than my original reservation. I still do not understand how this can happen with today's technology. However, I was contacted by them and they have issued a refund to me for $70. Note that this is still a few dollars more than that new price they advertised for this hotel.

I called to double check my hotel reservation with the hotel only to find out that the name cancel on gave them was incorrect. I contacted them and they told me to give it 72 hours and they would fix it. They did. I called a few weeks before the reservation and was told it was there and good. I called a day before the reservation and was told it was cancelled five days ago due to the hurricane. I never got news of any such cancellation. Cancel on then went to tell me that it was not cancelled, even though I had JUST spoken with the hotel and they said it was. Called them back after being reassured from cancel on it was not cancelled. And low-and-behold, there it was. Cancel on had called the hotel to reinstate my reservation. WHAT A NIGHTMARE! If I hadn't called the day before check in, I would've gotten down there and had no where to stay. In my opinion, all of this trouble isn't worth the discount I got. I would've much rather booked through a hotel and known my reservation would be there when I got there to check in. NEVER booking with cancel on again! Avoid at all costs, unless you double check EVERYTHING.

Never again with Cancelon!

First: Im not a native English speaker so please ignore my bad English.

My story with Cancelon:
My fiancée was looking for a cheap hotel in Greece (in Crete) for a stay of 10 nights. We found a room in a 5 star hotel (whatever you do: never go below a 4 star hotel in Greece) for 1460 for 10 days (thats 146 per night a good offer, not too cheap but okay during the main season), offered by Cancelon and booked it.

My fiancée called the hotel 3 weeks, before we had our flight to book a transfer from the airport to the hotel and back (offered by the hotel). By that time the hotel already told us, that there is no reservation for us (of course Cancelon already charged my credit card). So I called Cancelon and told them, what Ive just learned. The answer was: dont worry, well take care and youll receive an answer within 1 day (that was on a Saturday). On Tuesday I received a mail with a conformation, that theyll take care.

The next week my fiancée again called the hotel to book the transfer (I havent mentioned before: shes a native greek speaker) and again they told us, that there is no room reservation (about 9 days ahead of our flight). So I again called Cancelon and told them and again I was told: dont worry, well take care.

So, by the beginning of the next week I wrote a mail to the Cancelon support (about 7 days ahead of the flight) telling them: there is no reservation

About 12 hours before out flight we again called the hotel and still there was no reservation. I then called Cancelon and told them (what we learned later from the hotel guys: that was the first time, they called the hotel and got told what we already knew: there is no reservation! WOW! They should have done that at least 2 weeks earlier). About 20 minutes later they called back: we are sorry, the reservation was made in a different hotel (3+ star) and they offer me a 20% discount. So instead of having a cheap room in a good hotel, I should now take a expensive room in a cheap hotel (I know that hotel and you dont want to go there). I told them I want a complete refund! Here is their answer:
[.]
Greetings from Cancelon!

Unfortunately, we couldnt confirm your reservation with the hotel. We had to cancel your reservation and refund you fully. You will see the refund in your account in next 3-10 working days.

We are sorry and since the situation is inconvenient, please send us the receipt of the hotel from where you make the new reservation so that we can pay you the price difference.
[.]

Well okay We took our flight and went to the hotel we tried to book from Cancelon. Unfortunately, they only had a room for 6 nights left but well So we took an earlier flight home (I got the refund within the 3 days). However the room was 200 per night (that is a difference of 54 per night). I sent the receipt to Cancelon and told them I want the difference of 6 nights * 54 = 324

No answer 2nd mail: no answer

My two cents: I feel defrauded / fooled by Cancelon. I believe they tried to sell cheap rooms expensive and since that didnt work gave my money back and after that dont give a sh**!

We booked through TripAdvisor and received a confirmation email from both TA and CancelOn. When we arrived at the hotel, we found no reservation was ever made. I contacted CancelOn by phone immediately to let them know and request a refund for the hotel. They assured me they would refund the amount I paid. A week later, I heard nothing with no refund. I called again, only to receive the same response. This time I requested their Manager and an email that we spoke and the terms they agreed. Now, three weeks later, no email, no call, and no refund.

Looking at their complaints on BBB, I am now not surprised by their behavior. I am disappointed TripAdvisor allows this company as a third party partner.

Booked 4 nights in Paris about a month in advance and paid with credit card. After reading a few bad reviews we e mailed Cancelon a few days before departure to confirm, no response. Took a cab to the address on printout, Hotel had no reservation, the type of room booked does not exist, hotel fully booked. French support number is a non working phone number. Sent E mail while shopping for another hotel, never heard from Cancelon again.