Cancelon

I booked a hotel for 4 nights thru Trivago and after booking the confrmatiob cost was considerably more than the advertised price even after calculating in assumed taxes. Trivago did not show how much taxes and fees would be and there is no breakdown on the receipt. I called "can Elon" customer service and they said in addition to those fees there would be additional resort fees once I got to resort but they couldn't tell me how much that would be. I asked for cancellation without having to pay the $28 cancellation fee. They agreed but when I got my refund it showed they charged me $2! 8! When I called them back they said give it 3 days and all my bank card and it will reflect full amount. Shady and I will never use them again.

My flight and business trip was cancelled due to Hurricane Irma in Florida. I provided copies of all my cancellations. I contacted them before the hurricane hit 7 days ago and they still have not gotten back to me. I don't think I should have to stay in a natural disaster area that has no electricity, gas is scarce and the state is under emergency. No one has responded to may chat or emails to the company and the phone has constantly on hold. Very frustrated and disappointed with company. Do not use them.

Great service!
I don't usually write reviews, but decided to share...
We were planned to go to Florida but decided not to due to the hurricane. It was a family vacation so you can imagine that it was not a cheap one. By the time we decided not to travel, the cancellation deadline passed. I called Cancelon. They did put me on quite a long hold but at the end of a call my booking was canceled and I got a refund. Such a relief!
Tnx Cancelon team. Will definitely book my next vacation with you.

Horrible experience with CancelOn. I would never recommend anyone to use this service. My booking was canceled the day before my trip with an email offering a 10% discount on another booking, significantly less than they should have. I called their customer service and they were of absolutely no help to me and could not do anything to accommodate me. I had even called customer service the previous day to confirm my reservation. Suffice to say now I will be paying significantly more and am extremely dissatisfied with my experience with CancelOn. Never again.

UPDATE: I have since been contacted by Cancelon who have requested a full list of the correspondence I have had with their support team, as well as asked further details on our re-booking. They have committed to using this incident as a training and development case for their team and for further improvement.

They have now refunded us fully and are compensating us additionally for our costs and the issues faced. We are pleased that this has at least restored our faith in Cancelon's level of customer services, a positive feat after grueling days of uncertainty.

REVIEW

Do not book with them, I don't even know where to start. Either way Cancelon genuinely had me in tears and anxiety for 3 days. We booked for a Hotel in Zakynthos, beautiful villas, 4 months Before we travelled. I did at the time ask them to reconfirm the rates, and dates which they did.

One week (!) before my trip, they said they had a 'technical glitch' and said I was booked in another hotel. The initial offer was - 100% refund OR 50% refund but I can keep my reservation in that Wrong hotel (!). So I researched the hotel, its a Shack in the WRONG GREEK ISLAND! I was aghast that they even suggested giving me only Half my money back if I... changed my travel plan a week in advance to another island (!). I have now been promised my refund 100% will reach me in 10 working days, so I'm waiting.

Do not book with them, I, like so many others get this 'story' that they book you in the wrong hotel by mistake, or wrong dates 'by mistake' its filthy the way they work. I wont even go into the other 20 emails where they contradicted themselves, at one stage even Re-confirming my initial booking. Its incredible their ineptitude. Please, do not ever - for your own financial and mental health - book with them (!). This was mean to be our Couple Getaway week in Zakynthos and a week in advance it has been so difficult to find any decent hotels, I'm upset that their scamming ways have made us start our holiday with me in tears and having to pull out cash to pay for another week at a hotel at short notice (in the hope that refund does arrive in 10 working days!).