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Cancelon Reviews Summary
Cancelon has 282 customer reviews and ranks 449th in the Hotels category. Common review topics include customer service, credit card, confirmation number.
I never received a final confirmation within 24 hours of our check-in but live chatted with someone over 20 minutes to be affirmed that our reservation made in August was indeed confirmed. Made me a bit nervous but all worked out.
Cancelon does not state there is a $35 cancellation fee for them while booking a hotel thru them. It only tells you this once you purchase and receive an email. They will refund the hotel reservation if you cancel it before the deadline but they will deduct $35 from the refund for their fee, VERY DECEIVING! I suggest you call your credit card company and dispute their fee.
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I have tried three times to book a hotel room and each time when I check out it states that the room is not available and then offers the room at a higher price. Frustrating experience, waste of time.
Received confirmation without issue a couple months after booking
So Good, if i need more information, how can I do?
Good price. Hope the room is there for us when we get there. The booking portal had no prompts telling the user what information to type into the online form. One has to guess at what to type into the boxes to place the booking request. Took several tries and more than 15 minutes to place the order. Then, when it finally looked like I'd hit the correct information and my order was accepted, the site showed only a series of dots moving in a circle for about 5 minutes. No "we've sent an email" or "Confirmed" or "Success" or any other note. I finally checked email to find a confirmation message. Very uncomfortable.
DO NOT USE THIS WEB SITE. I booked Rotana Salalah in September 2019 for a stay in December. I got a confirmation voucher and therefore assumed all was fine. When I went on my trip, it turned out there was NO RESERVATION AT ALL despite a full charge on my credit card. The hotel was full and I ended up spending much more money on another hotel and had 3 hours of stress with a 3 year old finding another hotel. This is a joke of a company, DO NOT BOOK WITH THEM
Was able to verify my reservation easily. Got me a good deal. Very easy
S'il est facile de réserver une chambre avec Cancelon, il n'est pas si simple de l'annuler à moins de payer des frais élevés (de l'ordre de 10% du montant de la réservation). Puisque Cancelon n'honorait pas un code promotionnel que je pouvais utiliser et qu'il m'était demandé de contacter directement l'hôtel, j'ai dû annuler ma réservation faite via Cancelon. Alors que l'hôtel où j'irai me permet d'annuler gratuitement ma réservation faite pour le mois de mai 2020 dans les 5 prochains mois, Cancelon me charge des frais de 173 $ pour faire l'annulation équivalente. Pourquoi des frais si élevés? Pour moi, dans le futur, ce sera CancelOff!
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Everything went according to plan with this booking
Fast and cheap and convenient
Customer service is helpful
Great first time experience - would absolutely book with Cancelon again.
So far so good. Prompt response. Fairly easy to use. Overall would recommend to my friends.
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My daughter did this so I am feeling well loved. Can't wait to be there.
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Good experience but I should be forced to take a survey.
I booked online and was charged with certain amount of service fee in addition to the basic room fee which they advertised on the website. I chose them because I saw they offer better price than other websites. However, after the service fee, it is even more expensive than other websites. Be careful, and review your reservation before making the payment. They put "taxes and fee" as one item, so you may assume you are only charged with tax. Worst hotel booking and custom service ever.
