BritboxReviews 326

I'm an ex-pat looking for up to date quality beeb programs which sadly was not provided by this service.
Maybe the soaps are up to date (I'm not interested in them) but everything else is pretty old or just not there! Game and quiz shows? Why can't they be provided?
I inadvertently choose the 1 year subscription after the 7 day trial, so please be careful of what you sign up for. There's NO refund!
Very disappointing overall :(

Stupidly signed up for a year on 12-24-18 using Chromecast. Programs either did not load at all, or kept re- loading every 20 seconds or so. Called January 3 to cancel stating I would pay for a month, but would like a refund for the rest. I was told, no problem on the refund and Britbox was working to correct this problem so many have had. Called today 3-2-19 and was brusquely told there us a no refund policy and that it states that online. That is not was I was told in January, nor do I
Remember seeing such a statement in December. For good business, why would you not offer a refund? Tried to cast again today. Still doesn't work.

Britbox's customer service is terrible. I decided I no longer wanted the service and canceled, receiving a cancellation confirmation email. They continued to bill my card for three months past the cancellation date. I have called four times and have yet to get connected with a service rep. Here's what Britbox needs to do. Give customers a cancellation confirmation number and stop their practice of ignoring cancellation requests. If they're still involved with Amazon, then Amazon should cut them loose.

Received a gift subscription, tried to activate requires credit card info. Called to confirm, spoke to really surly male who said yes you need to enter cc info. Of course now my cc has been charged. Have sent 2 emails with no response. Will now call... Avoid!

Britbox does not work with Roku at all! Shows never load more than 1 minute and then the channel totally shuts down, taking you back to the Roku home screen. Multiple calls to customer service provided absolutely NO help, although I was told that they get a lot of calls like mine - which is just proof that the service is subpar.

I was given a gift subscription to Britbox, but they won't let me access it unless I enter MY credit card information. Good grief, this is a GIFT! I realize they want my credit card info so they can automatically renew the service once the subscription is over, but I don't want them to have my credit card info. Other streaming gifts I have received let the gift-giver decide whether or not they want to renew the subscription. BritBox will not refund my friend's money. Very disappointed.

While it would be nice to see britbox succeed, their lack of service, untrained help desk, inabilities to accept credit card changes in the Canadian market and general ineptitude make them not worth your time or money.
Empty promises of call back and general attitude of "oh well" and " you have to understand" by VERY apparently abandoned and so, unconcerned people on the help desk show lack of managerial leadership and general dysfunction within the organization. Other reviews are bearing this out as well Looks like BritBox can't even be bothered to read their reviews. Too bad for them Don't use this frustrating and uncaring product from an organization that is disengaged.

Thought I would try this and signed up for free trial. Unable to google cast onto a tV so cancelled with in the hour. Unable to logon "credentials are invalid:. Unable to reset password as no email arrived. Credit card had charge of $0 pending which disappeared after a day. 6 days later credit card charged $8.99 pending. Called Credit card company and they have to wait till it posts. Called Britbox at 877 number and they cannot find my account? Sent email to their help contact and will see from there where this goes. Beware of this site. Looks legit but reviews are poor and customer service is suspect.

Decent selection but could use more contemporary shows. The black background on the subtitling needs to go. But my biggest beef is with the quality of the streaming. While it sometimes looks good, much of the time is dealing with a stuttering image, digital artifacts and loss of signal. Perhaps this is a result of growing pains but I don't think this company is really concentrating on image quality at this point. Britbox will need to do something soon. With the improvements in 4K UHD TV's and with superior competing streaming services that provide top notch images, this company is not quite ready for prime time.