BritboxReviews 326

These people have no clue of the level of service expected in the US streaming video market. They will likely be gone soon.

Their software can't handle buffering, doesn't permit you to limit bandwidth, and has some obvious design flaws requiring you to select the same choice on two consecutive menus. And that's if you can get past their goofy requirements for a password.

Online help is a self-serving FAQ list, and their email query site has never responded to any of my questions.

. Apparently good shows. An incompetent horrorshow of software. Set up on TV, VERY cumbersome, with a LOT of onscreen keyboard work, THEN it fails to complete, REPEATEDLY, until you call their tech support, that argues with you that BOTH on-TV setup never works, and that there's nothing wrong with it because the server isn't down. THEN, you give up and do it all over again with a computer/ phone, or such, and it won't link to TV. WHEN you finally get it setup and linked, you watch something that spends the entire show reloading repeatedly.

And THAT'S all I know is wrong. SO FAR.

A $#*!storm of non-functioning technology.

On May 22 took advantage of the 7 day free trial with purchase of annual subscription at end of trial period... BIG Mistake! On May 29th the annual bill was charged to my credit card. I was still within my 7 days and was in the process of contacting Britbox when I saw the charge had been made. The Britbox agent was hard nosed about cancellation and refund, still within the 7 days. I then asked to speak to a supervisor to discuss the issue. The agent could not connect me and told me a note had been forwarded marked urgent. The following day I contacted them again and was promised a call back. Today, my third attempt I told them I would stop payment on the credit card charge and write a nasty review about their service. Guess what... agent contacted manager and refund was processed. Beware

I signed up online, where the Britbox website required that the PIN have at least 3 of the following: Upper and lower case letters, numbers and characters. You MUST do this or it wont take the PIN, but when we went to watch Britbox on the TV with Roku, we had to click on Subscribe to try to watch anything, and when we did, we got a screen with our email showing as user ID, and a space to type in the PIN. Of course, there are no letters on a TV or Roku remote, so that is impossible. I went around and around with Britbox customer service, they put in a ticket for tech support which generated an auto-email saying sorry for the trouble with buffering, which has nothing to do with the actual problem, and we heard nothing further. After 2 weeks of waiting, I called for a refund as they charged my cc for a full year. They tried to say it was Roku's fault not theirs, but I said then how come other people can use it on Roku but not us. They couldn't answer. They said would refund - hope they do. Acorn doesn't have this PIN problem, so I went with them instead. Too bad, Britbox has some great shows listed, but no good if you cant actually watch them.

I've been a loyal Britbox subscriber on Amazon Prime for over a year. But Bribox's refusal to make episodes 3 to 6 of Shetland Season 5 available is causing me to cancel my subscription. The company seems insensitive to the needs of its customers. It's May 11th and episodes 1 and 2 of Shetland Season 5 were released in February.

Tried to sign up through ROKU. Ran me in circles technically. Tried to sign up off laptop. Ran me in circles technically! Called Brit Box technical support. Ran me in circles! Told me that I wasn't technically sophisticated enough. Blamed ROKU as being too complicated for BritBox. Of course, I have never had a problem joining other streaming channels through ROKU. Colossal waste of time. Use Acorn, easy to subscribe and fun to watch.

I ordered the free trial. Britbox techs discovered I would have to go through Amazon Prime since my tv had a firestick. They set it up for me. After the trial I was double billed by Amazone and Britbox. I have called Britbox 5 times to have them refund the yearly fee of $69.99 that they charged me. All I get is the run around. Even tho I have patiently explained I cannot use regular Britbox and have to use Amazon, Kim, the Supervisor has not given the ok to refund my credit card! Beware, they are not an honorable company!

I purchased a gift subscription for my wife based on the advertising seen on TV. There was no indication that she'd need to purchase another device for the TV and that it could only be accessed via a phone or ipad. She has neither. Unfortunately I didn't first use the free trial or I would have known about this. They refused to refund the price.
The content is pretty much the same as is available on Amazon or Acorn.
Don't try it!

Today is 3-22-19 (Friday) & I just found out there are NO episodes for Friday. This has happened before on Coronation St. No explanation if offered by Britbox-just no episodes. Customer service has no answer about this.

Why can't Britbox send a message across the screen when they are NOT broadcasting a current episode of Corontion St? I can get this on HULU also with my subscription. There is NO special holiday in England today-I have checked.