BritboxReviews 326

Signed up to watch a couple of drama programs but service became unusable after about 3 weeks. All apps and devices are current but every program has buffering issues (watch for a minute, buffer for a minute). I asked for cancellation and refund but they refused so I filed a dispute with my credit card company and CC company issued a refund.

We had Britbox for a year and after the 10th month there was nothing more to see. The old crap stays there forever but very few newer (or older interesting) ones appear. The documentaries they have chosen are from the cheap end, stuff that fills all channels nowadays. There was no interesting documentary during our year. The crime series are copies of each other with some milligrams of spices here and there.

I just received a 3-month special offer from them. After having a look at what "new" they have, I had to yawn: The same stuff rotating there forever. New crime series rotating the same story over and over again, not much anything else. Just the cheap, brainless stuff.

The only real gem during our year was "Mr. Bates and the Post Office".

The streaming offered by Britbox is of poor quality. I rarely have problems with other services such as Amazon or Netflix. Britbox routinely freezes to spool. Often as this is British T. V. we need subtitles but because the stream is so poor the captions will lag by several minutes making the closed captions useless. Britbox service is non-existant. There is a chat function that is rarely available and when it is they want to use it to try and troubleshoot a problem that is on their end. They do not seem to be able to or are intentionally ignoring the obvious logic that if all of my other streams are functioning.and theirs isn't that the problem is theirs. Instead they ask that the customer work through the issue through the slowest means of electronic communication available. The language is often technical which is at times, beyond the understanding of the consumer.
If you call they may call you back at an undesignated time in a day or two. Also, they will not refund your money if you wish to cancel. If after all of this you still want to enter into an agreement do so with the shortest agreement possible.

Worse subscription/company! Last day of my 7 day free trial and they already drew the money. Last day to cancel the subscription is, according to their website, the last day of free trial which I did and they won't give my money back. They just answer my emails with "your last day on yor subscription is..." kind of answers. The content is NOT new and they do NOT have a wide selection, I recognise 99% of their content from other "mainstream" apps/tv channels in Sweden and we are way ahead on the seasons of many of the shows. Britbox is total bullsh*t! They ripp you of, lie about their content being new and "exclusive" and not service minded at all.

We first subscribed many years ago when BritBox was first available in Canada. Today we cancelled due to complete frustration with BritBox's inability to provide reliable viewing. We're on fibre, 250mbps, so there's no issue at our end; nor do we have any problems with our other services. BritBox however... We're now in the midst of our third in as many months of the inability to watch BritBox. So far this month we've lost 15% of our viewing days because BritBox refuses to recognise our log-in. Their Chat support is useless and the promised call by their Tech Support folks has yet to happen... now going into day 3.

I bought a 1-year Britbox gift subscription for my wife. Apparently, there is a provision buried somewhere in the terms and conditions legalese that says that Britbox will automatically renew without notification for eternity. My wife is certain she cancelled after the gift year, but we could not prove it. It turns out that Britbox has billed us an additional $90 to $100 each year in December for the last 4 years when we never used it or knew we had it. Britbox does not tell you that they are about to renew so that you can figure out how to cancel. This is especially a problem for subscriptions given as gifts. I would not do business with these people or ever give them access to your credit card. Customer service was zero help.

Britbox does carry some excellent shows from the UK, but most of it seems to be archived in the 20th century and I must admit getting a chuckle from the old technology from back then with long dead actors on grainy screens. But, of course, they are largely unwatchable for me, sadly.
It is a shame when there are so many good current programs available if Britbox decided to release them - but we only seem to get a select few.

I signed up for the free trial. I began trying to cancel the next day. It is simply not possible to do so unless you cancel your card and do it from that end. Password reset links do not get sent to spam or regular email. Customer service does not respond. When you try to start over, it says you already have an account. I've had many services and this is by far the worst.

I contacted them immediately the day I was billed and was told that there was nothing they could do to cancel my service for the next month. While I realize I was a day late in trying to cancel, most decent companies would provide some sort of goodwill gesture of customer service to fix things. But I guess $8.99 is more important to them. A nickel and dime company that doesn't care about their customers.

We've watched everything that is of any quality on this site. Being Brits living in the USA over the years we've exhausted all that is available. There are plenty great UK programs that could be on here but are not. It is very rare indeed for anything of quality to be added to this site...in short its all got very old and has past its best. They need to update the whole library of programs and raise the standard several notches.

I contacted Britbox to tell them I can't view Grace on their network. I have a Samsung tv.
This occurred five weeks ago. They are aware of the problem and are still unable to fix this.

Signed up through Amazon cancelled, they auto renewed anyway, month after month no good way to cancel. Read the reviews I am not alone.

WITHOUT PREDUDICE
So signed up to watch Doctor Who and other programs only to find they have been removed also noted not all full series are shown very little new content

False advertising?

I could not get Britbox to work on my Smart TV as I have for 5 other streaming services. I gave up. No issues, I thought, I was still in my 7 day free trial. So following their "how to cancel" instruction did not work, the option / menus are simply not there. So back and forth in their help line has resulted in them charging me for their service. It feels like I am in the middle of a scam. (This review platform forced me to place one star as a rating which I do not want to do)

I canceled my seven day free trial on day 5. Britbox (BB) sent 2 notices acknowledging my cancelation, the 1st came same day I canceled,
The 2nd came after they charged me. Couldn't get refund from them or Amazon, but was refunded by my bank. BB gave me the runaround for a week. Amazon told me to contact my bank. I'll never subscribe to Britbox again.

I love BritBox and have watched through Roku for years without any problems. However I recently purchased and watched it through Amazon Prime where I ran into some tech issue. After five emails explaining the problem to BritBox customer service asking them to send it to their tech people. Email after email I kept being told how to fix problems that had nothing to do with the one I very clearly explained to them. The rep was clueless, my emails should have been sent up a tier of tech support, which they obviously did not do because the glitch is still there. Worthless customer service but still worth the money.

I'm enjoying BritBox immensely. Love every show I've seen. No tech problems at all. I'm on Shakespeare and Hathaway right now and the laughs are loud at my house! This show is outstanding. Please keep it all coming. We love BritBox. Better than American TV for sure!