BritboxReviews 326

The app is most irritating. For a single programme, it sometimes quits with a swirly sign and acts as if the programme had ended normally. For a serial, it quits and starts the next episode. It has done that sporadically for the year that I have used it, on a Samsung TV bought just over a year ago.
After several complaints when I was told to make sure that the app was the latest one, without success, I was told tat I needed to clear the app's cache on the TV. This is a fiddly job, hard to navigate to. I do not see why I have to do this, the app should be in charge of its own memory.
The final straw yesterday was that the app either did not load at all, or if it did after several attempts, it ignored the navigation buttons on the remote. Repeated restarts gave one time when it obeyed and when a programme was selected I got a grey screen of death.

I used the service for a number of years as an expat in the US. I was part of the group that was charged $699 earlier in the year instead of $6.99 monthly. I had to cancel my credit card as a result and to be fair, BB did provide 3 months of service free of charge by way of apology. However, when I went to enter details of the new card they were not accepted for some strange reason. My new card works in all of my other accounts but after 5x repeat emails back and forth with their 'customer service' there is no apparent remedy other than suggesting I please 'check all my details' again. Obviously something central to their system is the pivotal tie-in to the original credit card when an account is formed [mentioned by others on this site] but updating a card should be straightforward and not a customer problem in this case [insult to injury is that the new card was necessitated by their monumentally bad billing error]. I am sorry they have trusted web security to an untrustworthy and inept supplier, but I am now a relieved ex customer.

In April 2021 I bought, via my credit card, a one-year BritBox [BB] subscription. About a month ago when wanting to watch BB screen required me to sign in again. No luck using my email and password. Went to BB Help and was advised BB has no record of subscription. So, I got full payment details from the bank and gave to BB. Now, 4 weeks later, and depending on who of the many changing help agents that respond, (i) there is no record of payment, (ii) yes there is a record but not under my email and (iii) all fixed and ready to go - but when I try to sign in, screen states I must buy a subscription.

I am so fed up!

The user interface is so bad that I seldom use this service as life is too short to waste time battling the unresponsive, glitchy interface.The content is good when you manage to actually view it.

Not being able to delete "continue watching." They have been working on it for 2 years. No progress.

They charged my card $699. I've never had this kind of screw up with Amazon or any other company, ever.
Turned out for the best as I cancelled my subscription while trying to iron out their mistake. Really wasn't worth the $6.99 anyway……

Paid for a subscription through Google pay and got a receipt via email. I can log into my account, but when I try to watch anything a message pops up saying I need to pay for a subscription. I called customer service and they said they would escalate my complaint to the tech department since they couldn't figure it out. The next day I received an email from britbox saying they considered my issue to be solved EVEN THOUGH THEY DID NOTHING and that was that! So they stole my money. Point blank end of story. Acorn is a much better service, they have a better and bigger line up and you actually get to watch the shows. Don't trust britbox they are shady.

I signed up for a one month free trial, within a week britbox charged me $8.99, but not only that but all of a sudden I was subscribed to Acorn and charged an extra $6.99 I don't even have the acorn app. Been trying to cancel both, SUCH A BLOODY RIP OFF, DO NOT SUBSCRIBE TO EITHER ONE OF THESE APPS, about to sue for my money back

This has a very large catalogue of British TV programs and movies, they've created their own content and you're able to find unaired episodes and content available nowhere else. I use this app way more than I use Netflix. I do have concerns about security since I my password was hacked, I now have someone watching my account in Kent and the only way to get rid of them is by totally deleting my account along with active subscription, watch lists and user profiles. Currently Britbox does not require additional password checks if you change the password, nor can they delete the other person using your account, so if this hacker decides to share the account with 5 other people I would effectively booted out of my own subscription, they can also delete my entire account or change it to their own email and password and there is nothing I could do but unsubscribe. Britbox have been totally unhelpful in this.

I subscribe to this via Amazon Prime. Except nearly everything I want to watch on "BritBox" I am forced to instead watch on IMDb TV or Acorn Pluto TV or some other means -- but not ON BritBox. All of these other services make me sit through commercials for programs that were commercial free. That was the point of getting BritBox. But instead, I am paying for a service that directs me to other services wherein I have to watch ads to watch what I want to watch on the service that I pay for.

I ENJOY BECAUSE OF VIEW OF BRITISH CULTURE AND PLACES OF INTEREST AND BEAUTIFUL
SCENCES, iTS LIKE GOING ON A VACATION FROM YOUR HOME WITHOUT THE TRAVEL
HASSELS. BEAUTIFUL OLD HOMES AND GARDENS. QUAINT VILLAGES AND BEAUTIFUL
COUNTRYSIDES.

If you sign on to this service outside the UK it simply and stupidly gives you an Amazon Prime subscription. Amazon Prime is the worst streaming service to begin with (do you really want to pay a subscription to buy every show that you could just buy on YouTube or Google?). But then you can only get about 1/2 of the programs available on Britbox. This is moronic. What are these idiots thinking?

I love love love Britbox and the customer service peeps are great. That said when I called them I had to listen to this terrible British Accent before I was put through. It was so cringeworthy now every time my Britbox continually buffers or something goes wrong I just uninstall and reinstall the app. I will do anything not to have to hear that voice.

That said compared to something like Acorn there is so much more to choose from for a dollar difference. Keep up the good work, I love all the shows.

I'm being charged for Britbox and their home page wants you to sign-in AGAIN AND AGAIN in addition, as stated above, they want MORE MONEY! Otherwise you won't be able to access Britbox's home page?
NO one to speak with about issues.
Bad service or should I say NO SERVICE!

Paid subscription. Won't allow me to connect. Keeps on telling me I need to purchase a subscription. On mobile it allows me to sign in. Won't cast to TV.