BritboxReviews 326

I got brit box January 5,2021. Trying to set it up was disaster. Oh i forgot to tell you i paid for a year. Did not get it for 6.99.and if you pay a year you can't get your money back. Back to setting it up. They said put this code in didn't work. Called the tech people they walked me through it. Wrong. Yes i got 1 tv done or so i thought. Then the 1 tv where it went i don't know. Called again got it on my 1 tv again, yes lost it again. I can only get it on my pc. I should have went through prime. Now no brit box paying and can't get it on any tv's (3). And i don't have 2-3 hours to play with the tech people. Thanks for listening. Nk

BritBox customer services blame the client and/or ISP for any speed issues.
I argued with them WHILST STREAMING NETFLIX but gettting no service from them that the issue was THEIR servers, not the recipients.
They stuck to their defensive position.
Absolute crap service from all angles.

THEY DONT DO REFUNDS AND HAVE BEEN CHARGING MY CARD £6 EVERY MONTH AND I HAVEN'T EVEN USED IT! Literally bloody awful and i want my money back!

Despite contacting Britbox twice I have received no response from my request for a credit for my 30 days free trial. The money was taken from my account as soon as I subscribed, & did so every month until I cancelled after 3 months.
Also, not interested in paying to watch reruns of reruns.
Joke, & a rip off.

I gave a gift of a years subscription to a family member who loves British murder mysteries, which came in the form of a redemption code. Sounded like such a great gift idea. After she received it, she was unable to redeem it, as they demanded that she give them here credit card information for an auto-renewal. Months and many emails later, she's still not able to redeem the gift, what a complete scam! I didn't read the reviews here, but I really should have, sounds like even if she had been able to redeem it's not at all as advertised. Will be asking my CC company refund the money if I can.

Not only does the service not work, but you call up customer service and the only thing they can help with is leaving you angry and stressed with no resolve to the issue.
The issue being that i cancelled the account as it was the worst excuse for a streaming channel, they did not actually cancel it and i had to try again and again (customer service will not confirm its closed)
They will take money from your account after it is cancelled so you will have to block through the bank.
This is a disgusting excuse for a service, steaming and customer and its surprising they are still around, hopefully not much longer as they deserve to be shut down. Wish i could give minus stars..

Britbox is disappointing. Most of their content is dated (not that they necessarily share that information with you on their site). The few series they have that show promise, they ruin. "Our Girl" is a case in point. The first season gives you Molly, a young civilian woman with little focus in life who becomes an Army medic and is placed in combat situations. You become invested in her story. Then, they rush out seasons two, three and four. Aside from mentioning her name in the first episode, the story features Georgie - (is this an homage to that 60's flick 'Georgie Girl?') Anyway, it's a disappointment from the get-go. Their documentary series are okay, but they are few and far between. A waste of time, and money.

Brit Box is a great place to watch comedy, drama, etc. I love it and have had it for years! Give it a chance, you can get a free trial. I recommend watching, Father Brown, Midsummer Murders, Are you being served, Keeping up appearances, just to name a few.

This service does a HUGE disservice for which users, such as I, are paying! Many, many seasons missing from series. Just finished a 3-series and discovered after episode 2 cliffhanger that episode 3 not available. Don't waste your money.

The worst streaming site I have ever used. You can't sign in even when you are a paying customer. This is another example of the losers at the BBC. They can't even run a simple streaming site or app. Go back to the drawing board losers.

The worst app/interface I have ever used = and I used iPlayer on the first day of it's trial in October 2005
I have given up trying to use the app on my LG Smart TV, or on Amazon Fire TV Stick - no genres for looking by type such as Drama, Comedy, Documentaries/factual,
Search function is absolutely unusable
It's incredible that this service owned by the BBC and ITV, both of whom have excellent Smart TV apps (iPlayer & ITV Hub), and yet they cannot share their technology with BritBox...
Then there is the paucity of documentaries - if you want me to pay for it, then put BBC Horizon on there, alongside TimeWatch, TimeShift, and some StoryVille - why not look back into ITV Anglias back catalogue and include ITV SURVIVAL SPECIAL - which isn't available ANYWHERE!
- Why not include the history documentaries that the BBC has output in the last 5-10 years or so... surely they're not all restricted by being broadcast by PBS in America?
I cancelled my membership - I'll stick with what's free on ITV Hub, iPlayer, All4 (which ALL have excellent interfaces/smart tv apps), and pay for the decent apps like Netflx, Now TV, Amazon
Plus there's always youtube!

Good content if only I could see it without it buffering, cutting out, going back to the beginning or being totally unresponsive.
I originally cancelled my subscription over a year ago because the service was so bad and rejoined just before Christmas 2020 as I thought things may have improved. I was so wrong. No improvement. I have no problem whatsoever with any other streaming service. BritBox couldn't care less about this. I know this because I've dealt with them at length. They don't have a complaints procedure and appear to be totally unregulated. I phoned Ofcom but was told they don't deal with streaming services' complaints which surprised me. No idea who does, does anybody know? You can enjoy so much more elsewhere with a great service. Something BritBox haven't cracked yet. They must have very poor resources not to be able to fix this after such a long time but they don't care. They tried to tell me it was my broadband speed. Total rubbish. No problems at all with the other services to which I subscribe.
I won't give up on finding out who they are regulated by and make a formal complaint. They're just short of a highwayman's mask. It can't be right?
Service is under developed, yet the price they charge is comparable to other excellent services out there. They are cheats, and they know it, and so do their customer services team because they'll go to great lengths asking you to try this and try that knowing full well the service is under developed but they can't tell you that. Their parting shot after you've gone through every hoop imaginable is that it's your broadband service that's at fault, not them!
BritBox just want your money. Don't give it to them. It's rubbish as so many consumer reviews on this website have confirmed.
Imogenie, South Lanarkshire

I have had Britbox since July of 2019. I was happy with them until i had a technical problem. Something happened to my continue watching cue. It will not go to the next show for you, you have to find the next show to play it. When i complained they apologized for my inconvenience, and said it was a known problem. They were working on it. That was on November 14,2020. It is still the same only now they have not answered two e-mails I have sent since then. I will admit that I did ask them to prorate my subscription since I was no longer enjoying Britbox due to the technical problem. In business it's the little things that kill you. Looking at the reviews here. I see Britbox is committing suicide. I guess I will have to ask my bank to give me a new credit card so they cannot charge me again. It is too bad because their shows are great and i have really enjoyed watching, I have even told my friends how great the shows are. The no customer service attitude they display is very disappointing to say the least. If they could correct my technical problem I would keep them. If they would talk to me I even have a solution for them unless everyone has the same problem I have. The led me to believe only some customers had this problem.