Bravofly UKReviews 116

First the booking had not been confirmed. Second when calling them next day I heard that booking had been cancelled but they will offer me alternative. Third only first promise was true - booking had been cancelled. Fourth the money has been blocked and lock not automatically removed on cancellation, so I was unable to do another booking for more than a week. Concluding - no service provided but money not available for further booking

They are useless and very rude. Never heard of having to wait 24 hours for a flight confirmation before. Not very helpful when you have to book a connecting flight!
Bravoflyt are quick enough to take your money, in fact they do so as soon as you finish your booking on line, but then they send you an e-mail saying that it could take 24 hours to get confirmation and that you should not book a connecting flight until you get the said confirmation. I called my credit card provider as soon as I received that e-mail, thinking that this was not quite right, and was told that the payment had already gone through although Bravofly assures you that the money WON'T be taken until the booking has been confirmed. I called Bravofly to ask what was going on and eventually asked them to cancel my flight,( which is allowed if your flight has not been confirmed). I was then told that it could take up to 7 DAYS to get the refund! That's if I do get a refund!
And on top of that, despite their wonderful advertising, it turned out that I booked the same flight direct from the airline for £10 less!
What a scam!

I bought flight tickets from Bravofly a fortnight ago. Unfortunately the flights were not on the correct dates. I asked Bravofly to cancel the flights and refund my money. Bravofly confirmed in an email to me that they cancelled the flights and would refund the money. Bravofly have not refunded any money. The customer service at Bravofly is terrible. None of the employees are willing to help or even seem to know what is going on. Do not use Bravofly! I intend to take legal action against Bravofly to attempt to enforce the payment of my refund.

I booked flights using bravofly and there was a mistake with the spelling of one of the names and then I was told to cancel the flight and rebook. I was promised a refund but then once I cancelled I was told that I would only receive 90 euros of the 1400 euros I have paid.

I have made a complaint to the bravofly customer service email address but they are trying to get out of paying my refund. It looks as though the website is a scam.

Please do not use their website.