Bravofly UKReviews 116

After specifically un-selecting the checkbox for the FULL FLEX i completed the form, entered payment info and it started processing then i get an extra popup ( AFTER THE TOTAL HAD ALREADY BEEN SHOWN) asking if i wanted $#*!ing fullflex agani which i must have clicked by accident, anyway long story short i went there to save 20pounds and ended up paying over 100pounds extra which they refuse to refund after i immediately called them. If you look across the internet hundreds have people have been tricked into this extra charge. They are a SNEAKY COMPANY stay away!

If i could travel back in time one experience I could do without is my decision to use bravofly. What started with a cheap 2 hour flight from Cambodia to Hong Kong has now cast a dark shadow over our entire holiday. Our simple request was that we change our flight to a few days later. All seemed to be going to plan, we received an email showing us the new flight itinerary and the cost (only $60) and that all we needed to do was call the number provided and all changes would be made. Upon making this call our first red flag was that the operator told us that had we called within 30 minutes of receiving the email we could have made the changes, but now we needed to wait for someone else to call us. We waited and waited but no call. We woke the next day with a missed call and a voicemail from 2am in the morning and also an email informing us that because we did not answer all requests and changes had been terminated. We started the process all over again and i will not bore you with the same details but this continued everyday for a week. Middle of the night phone calls and terminated requests. Even after emphasising our time zone. It has now been so long that the cost to change the flight is now 7 times the amount of original flight cost (even the operator was confused by the outrageous cost), there is no refund on cancellation and to buy a new flight would cost us a small fortune as it is so close to the flying time. No one we have spoken to has any clue as to how to help us and some have on occasions simply hung up, which leaves me mind boggled as to what the point of their job actually is if they are unable to handle something as simple as a flight change. All in all there are no words to describe how utterly frustrating and confusing this whole bravofly company is. Highly recommend paying more for a flight else where, it doesn't get much worse than this.

I would not use this company. I was booking flights and having input payment details I went to confirm, the company then added an insurance surcharge of £34. I tried to abort the booking and as I did not receive a confirmation email I assumed the booking had been cancelled. I later received confirmation and then tried to cancel by telephone to be told that they would refund 90% of the cost in the form of vouchers!
I responded to the message below, but received no reply - just put it down to an expensive mistake, but won't make the same mistake twice!

I knew it straight away when I couldn't do my online check-in I tried & tried but have put it aside & re booked with the Airline, but I wonder how do these scammers keep getting away with it with all the letters I've just read ( I wish I wasn't in such a hurry yesterday) but now I know it will be a waste of effort to do any more...
Stupid business plan & my star rating for them would be stardust °

I booked my flights with this company and they took the money from my credit card straight away. The next day I received an e-mail saying that my tickets have been cancelled due to a system error and they have refunded my money. It has been over a week and the money hasn't shown up on my credit card. I have been trying to contact them. I wait in the queue for 10 minutes and their system automatically disconnects me. Should've checked the reviews before booking with them..

Booking ID: *******

I am extremely disappointed by the service I am encountering since booking a flight with Bravo Fly. Unfortunately, I was informed that I would need to undergo surgery a week after the date of my outbound flight. This medical emergency was unforeseen and very unsettling situation and I have medical certificates confirming the surgery and the date of treatment.

I contacted Kenya Airways on 12. 10. 15 regarding changing my flight, who directed me to contact bravo fly as I booked through this travel group. I have spoken with Bravo Fly via phone and email on more than ten occasions since 13. 10. 15.

I was led to believe by Bravo Fly that I had been placed as a high priority case and that a member of the team were conversing with Kenya Airways in order to waver the extortionate fee of 845.35 EUR that had been proposed for changing my flight. I was also assured that I would receive a call as soon as possible.

With no response from the team, I had to make contact with Bravo Fly once more, receiving a response that I would receive a call back as soon as possible. Again no phone call received.

At this point I reverted back to Kenya Airways including them into my email to Bravo Fly, in a bid to try resolves the situation. Again, Kenya Airways were unable to help and Bravo Fly simply said they would be in touch.

It is no less than 24 hours before my scheduled flight date and I still received no response from Bravo Fly! I had to, AGAIN, contact Bravo Fly to find out what is going on. I was told the process would be expedited as my flight date is so near!

I am thoroughly disappointed and shocked at the service that Bravo Fly are providing. In previous correspondence, I communicated that this is my first experience with Bravo Fly and I am feeling generally disappointed with the timeframe and service Bravo Fly have presented. Sadly, it is now making me not want to use this service nor recommend it in the future. And, again, I would appreciate if a member of your team can contact me as soon as possible to resolve this situation.

The team member I spoke with last was unable to inform me of what will happen to my outbound flight if Bravo Fly have not resolved this matter by then. I am still waiting for this matter to be resolved.

Booked flights yesterday for my friends who need to get hom from turkey ASAP and are stranded in the airport with no money, I paid on my debit card they took the money then 5 minutes later they email to say the flights have been cancelled as there are no seats available, i rang customer services who said they would email me a form to fill in and send to my bank, I am still waiting for that email, the bank can not help untill the actual transaction shows up on my account, so i rang customer services again this morning and asked to speak to a manager and apparently the managers will not be in the offices for another few hours, when i asked to speak to the payments team i was put on hold and the guy i was talking to said he had spoke to them and they were going to process the refund and i will get an email of the payments team. I am very very angry with the way they operate in my eyes it is fraud they are selling something they havent actually got. WIsh i had read the reviews before i booked but when you have friends ringing you in tears you just want to get them home and dont think about doing research on the company. I have now gone overdrawn with the bank as i had to use the last of my money to book them another flight so when bravofly read this please be aware that i will be billing yourselfs for the charges i have occured due to the incompatence of your company and i will go on every review site and warn others not to use your company.

We booked flights thru Bravofly and when phoned them were told they had no record of the bookings and had to write to their claims department to recover the £709 they had debited.
Therefore we booked alternative flights.
When we tried to claim they emailed back to say the original flights had been booked.
Lengthy correspondence but they did not help.
We tried to change the flight dates but were told this was not within the terms and conditions. This despite the fact that the emails they did send out contained details of how to change the flight.

The customer service was by far the worst I have ever encountered and they do not want to help. I tried to change the flights direct with the airline but was told this could only be done thru bravofly.

Booked an urgent Flight and within a half hour it was cancelled but money was taken out of my account. I have phone 4 times to be told the document would be sent to y email for my bank to refund the cost, they then said they would fax to my bank but despite promising me I would receive through my email no doubt they do not send the details! I'm now out over 400 pound... Single mother and out 400 pound absolute disgrace! How do they justify this and managers refuse to speak to you... How can I get my money back as this was a bravo fly error taking payment for a service they could not provide!

Lufthansa cancelled the main leg of the flight and indicated I should rebook through Bravofly, but the only option Bravofly offered is a refund with some administrative charges (I'm still waiting for this refund after two weeks) or a voucher.
Now I do not know how long I would need to wait for the refund or how much are they going to refund (I also bought an insurance, but apparently I'm not getting that money back)
One thing is sure, I will never again book through Bravofly. Worst client service ever.

Hello everyone,
I am writing to share my experience of working with Bravofly.
Last Sunday I have purchased tickets for the return flight: Helsinki - Rome - Helsinki and paid them online. After that I have received a couple of phone calls from Bravifly claiming there is a problem with luggage payment and it shall be paid extra. First of all I shall mention the call center employees are speaking very bad English. However they failed to explain the problem and said they do not accept bank transfers as a payment method. The guy was also very rude and when I asked him no to interrupt me and let me express my question he simply answered: "No". After that I have received an email in Ukrainian langue :) (BTW all 3 emails I got from them were in Ukrainian) after translating it via Google translate I realized it says that my booking will be cancelled within 24 hours. Yesterday I got email confirming the cancellation due to technical problems on Finnair website. I did talk to Finnair who assured me there had not been any problems and they had not even received any requests for booking from Bravofly for me.
And now we come to the most interesting part: an email arrived yesterday from Bravofly saying they made a refund, but After talking to my bank, I was explained Bravofly have acted exactly opposite they have charged the whole amount. And it was done after they sent me email about refund. So now I am sending emails to Bravofly which get no respond. I have lost 415 Euros and have no clue on how to proceed, I am now thinking of going to court. If anyone has ever experienced the same, please advice.

: my booking ID: *******... MNL-GRU... DEAR BRAVOFLY, WHY YOU KEEP IGNORING MY REQUEST FOR REFUND for my ticket. As I said the ANA AIRLINE Told that MY TICKET IS REFUNDABLE. Last time send An email that I can only get a refund the amount of 5.409. Pesos!? My ticket is worth of 105,050.46 pesos and you only refund 5 thousand pesos plus...!? What do you mean I already submitt the requirements that you've asked IN THE PHILIPPINE AIRLINES AIRPORT... Where I was rejected during my check in. At the same date I called to you team. Please you have our email conversation regarding to this, but you keep ignoring my emails!? What do you want me to do BRAVOFLY WE KEEP EMAILING at THE SAME thing ASKING UNTIL MY TICKET INVALID!? You said I can get a reply within 72hrs, but until nothingHey!? What time when!?

When the flights were booked By my boyfriend, he used an iPhone 5 webpage. I selected the correct times for the flights I wanted then when I received the confirmation email it had booked an alternative flight time. This means that there was either an error in the confirmation process or the iPhone webpage selection did not process my flight order correctly. I called the company within 30 mins of making the booking to tell them this had been an error, having already paid £75 extra to use the company rather than use the direct booking service with Wizzair. I shouldn't have bothered. For that extra £75 I paid, I could have had a premium service directly with Wizzair... and then they wanted to charge me an extra €90 to change the mistake made via their website.
On cancelling the booking with their "full flex" service- it isn't worth the money I that paid extra or even the electricity for the email they sent to me. I was bound by the T&Cs of Wizzair and from a booking I paid to them of approx £220 I would then receive £150 back - but BY VOUCHER - not the money back into my account. The LAST COMPANY in the world I would ever use again is this! Their voucher is worthless to me. They have in effect stolen my money. I'm so angry and I don't want anyone else to go through the issues that I've had with them. Avoid like the plague!

Well I have used Bravofly for trip all over the world... NEVER AGAIN.
I booked a short notice, urgent flight. Bravofly took the money and everything seemed ok. Half hour later Bravofly cancelled the flight without a reason. As this was an urgent booking I frantically tried to contact them by phone. They would not speak to me until I paid a 6.1 Euro charge. I was then informed that in fact there were no seats on the flight, even though they had sold me one. I am still awaiting to have the fare refunded to my account. When I contacted Bravofly about what had happened, I got a blunt and complete refusal to refund the cost of the phone call. Is this what they call customer service?