Bravofly UKReviews 116

How do I contact Bravofly about tickets that need to be rescheduled when we can't contact the customer service line because no-one answers the phone during the day and skeleton staff answer at night time who say they can't do anything until management is there through the day. We need to get this sorted quickly because we have 5 kids flying from London to Bali early next month by themselves to meet us in Bali and a leg of their flight is supposedly cancelled even though we can see on the Malaysian Airlines site there is another flight at exactly the same time they could reschedule with. We are flying from Australia & Bravofly is not helping us

I used KAYAK for flight comparison and found that Brave fly were offering me tickets for
£945.57, but their confirmation showed £1,075.75. They have taken this amount from
My visa debit card. This is fraud and thieving. It was in March, and since then I have made
Effort to recover the difference of £125.18 without any success.

Whilst there is nothing much I do, but I do not understand how such rogue companies are
Allowed to be in business. And what is the point of price comparison?

I was booked into a hotel that was closed, my booking update confirmed a change but it confirmed the same closed hotel. I called and was on hold for hours, no one had a clue what was going on.

I got repeated emails again saying my closed hotel was the replacement, the telephone staff were saying the same. They could not even find my booking as it was a back office in Spain.

It was only by shouting I had any chance of getting a manager to hear my complaint. I am so angry but they just played stupid. Bravofly have lost another would be loyal customer...

07/07/2015
I have not had any response to my complaint after over a month? Not good!

On a more positive note, I did get an email from them off this site today requesting my reference number. This has been sent so I will wait to see what happens...

I bought my ticket from Caracas to dublin with Bravofly and payed more than 1200 euro, I added a fully flex package in order to be able to change my ticket if i needded to and payed 192 euros more for that service. I made it to dublin but I won't be able to return by the date I have booked for personal reasons. I contacted the customer service line having to pay 6.10 euro more. The service was really poor and inefficient. The agent didn't have an answer to any of my questions and was not sure of how the procedure of changing the flight worked. The only thing he kept repeating was "you will receive and e mail with the confirmation" I asked if I was going to be charged any fees since I already had payed a "fully flex ticket" and he didn't even had an answer for that. Later on I recieved the email with the changes on my schedule and I had to pay 665 euro in order to change my flight. It specified
"Airline penalty: 276.00 EUR
- Price adjustment: 389.34 EUR
- Handling fee: 0.00 EUR
- Total cost of change: 665.34 EUR"
Excuse me? What do you mean by price adjustment. Charging me almost 400 euro on that? This is a complete scam, payed around 1400 euros on a flight and still have to pay almost 700 on fee? What is your fully flex package useful for?
The packet claims to have
"MAXIMUM FLEXIBILITY: cancel your booking and retain 90% of the ticket price.
NO HANDLING FEES to cancel or modify your booking.
PRIORITY ASSISTANCE: dedicated assistance.
FULL REFUND for the cost of of full flex if you don't use it. "
1. I cannot cancel my return flight since I already started my journey
2. They are charging me 665.34 Euro for changing my flight date
3. No priority service, I had to pay 6.10 euro just for someone to pick up the phone and tell me that the agency will send me an email not even knowing what to answer to any of my questions.
4. Where is my fully flex package refund? Since I wont use it I want my money back!
Can someone explain to me what kind of scam is this

Having gone through the booking engine process of booking of a simple flight, I found out that when I paid via Paypal, the system automatically added in Insurance, despite this being previously opted out. Upon questioning this I was informed that it was human error on my part and that I'm obviously not capable of booking a flight.

Despite multiple emails where I have listed not only the issue, they have repeatedly failed to address the issue laying the blame at my door and have not stopped responding to me at all. Unfortunately for them I am a website developer and have all the logs and recording of my visit to the website and have clear proof that both their system and staff are focused on robbing from their customers. This is plain criminal behavior which cannot be excused or accepted. Why they cannot treat customers with some respect is beyond me!

I booked using this site for cebu pacific and paid with credit card (or at least i thought).

When i arrived at the ticket counter i saw them my passport and the stuff reported that there is no reservation!
At a closer look, he noticed that there was a reservation and right after, a cancellation. Bravofly has informed me about my reservation, all seemed normal, but never informed me that they cancel it one moment earlier. So i had to stay in the hotel and look for another ticket next day morning!

Please do not use this agency. I bought my ticket to Johannesburg via Nairobi and a few hours later got two simultaneous emails stating that due to a technical problem my ticket could not be issued and the money was being held in a frozen area. This happened on 16/04/2015. I am now taking this matter up with my bank and reporting it as fraud. I have sent them an email and they have not responded yet and their customer service keep saying the problem is with my bank. My bank has confirmed this is not true and have given me the authorisation code for the transaction. They are a scam & should not be operating.

A group of us have booked Newcastle to Rome next February with Bravofly. Due to an incorrect click, 6 of us are leaving on flights that result in a 6 hour wait in Paris before carrying on to Rome. This was an honest mistake, made 1 year in advance of travel, with all flights with Air France and yet Bravofly won't allow us to change to the later flight and refuse to answer all emails.

This is customer service of the worst kind. An opportunity to just make a simple change.

I booked a return flight with British Airways from Zurich to Boston via bravofly. I added the 'maxiflex' package for $80 that (so the claim) allows me to do the following (note that the quote below is directly copied-and-pasted from Bravofly's website):

"Maximum flexibility: cancel your booking and retain 90% of the ticket price.
No handling fees to cancel or modify your booking.
Priority assistance: dedicated assistance.
Full refund for the cost of Full Flex if you do not use it."

This is ALL it says on the website (there is a link to a pdf with lots of small print, but I assumed that the relevant information was on the site itself).

The departure was in January and the return is in April. I needed to change the return date, so I contacted bravofly. Initially I wanted to change my flight to an identical one six days earlier. To my great surprise, I received, after a delay of several days, a quote for the cost of this change that exceeded the original ticket price! When I asked how this could be, I was told that the 'maxiflex' package only covered the agency's own handling fees.

I then attempted to cancel the return journey. I was told on the phone that I could expect about half of my initial ticket price returned to me, either immediately in the form of a voucher for future use or with some delay as cash. I instructed the agent to go ahead. I then received an email informing me that my refund would amount to GBP 27.26! Assuming that an error had been made, I called bravofly again. I was told that the 'maxiflex' conditions did not apply if the outward journey had already been made. I was also told that it says this somewhere in the small print. To repeat, this small print is not on the agent's website but in a linked pdf. I complained and was told that no error had been made and that bravofly would stand by its decision.

So, to sum up: the company sold me a 'maxiflex' package that claims to let me change flights without charge or to cancel for a refund of 90% of the purchase price. Both claims turned out to be false. This package is a scam. It will cost me dearly, as I would not have booked the return flight had I not assumed I could change or cancel it. STEER CLEAR OF THIS COMPANY!

I have bought two tickets one for me and my friend and when we called the airline they do not have us on reservation for flight 2419. I either want my money back or to be guaranteed a seat on the flight. Do not use this app!

This is the first time ever that I need to wait an agent for an extended period of time to confirm my booking. My booking number is *******, and I still get no confirmation from Bravofly. It is extremely annoying for me as I need to book a transit plane before it is too late.

My flight was cancelled without a reason and they did not warn me, please please please don't touch this company they are just useless and unprofessional after cancelling my flight i called them and asked them for any alternative flights they said there are non which they were lied also they charge 20€ for what is their fault and said that my money would appear in my account about a month time very disappointed thought i got my ticket cheap but all they want is the money and they would disappoint you please read this and buy elsewhere so you dont get disappointed

It's now Monday and Bravofly has yet to show some sort of remorse for ruining me and my children holiday. All they want to offer is €45 and a €50 voucher to travel with them(which I would never do) when I have spent over £500 on my holiday and remember they say all calls are recorded and I have recorded the conversation I had with their customers advisor. So now they are asking me to send them trecordings, I know what they want to do and that is to silence me. THIS COMPANY HAS HAD MORE THAN A 100 COMPLAINTS AGAINST THEM IN THE LAST MONTH, WHAT THEY DO IS COMPLAIN TO TRUST PILOT TO GET IT REMOVED. THUS COMPANY IS NOT BE TRUSTED THEY SET UP IN SWITZERLAND AND DEFRAUD MILLIONS OF CUSU MR OUT THEIR HARD EARN MONEY. BT BRAVOFLY SHOULD REMEMBER WE ARE ALL IN THE EUROPEAN UNION

I made a booking ID *******. I noticed the following day a double payment had been taken from my account who i contacted and was told Brovofly took 2 payments 20 minuets apart. I contacted Bravofly and was told to respond to my confirmation email with a screen print of my bank statement which i did as soon as it was visible on my statement.
The only responce i had was in portuguese (presumably because the booking was made from Brazil) and even after explaining i could not speak portuguese i received further emails in portuguese.
Upon returning to the UK i contacted Bravofly again and was told to repeat the process with another representative in the UK. After waiting 3 days i was told simply we would like to apologize for our late respose.

"We inform you that we ehcked and there was no a double charge.

You made two bookings: ID BOOKING: ******* and ID BOOKING: *******."

I never made two bookings and never received two confirmation emails.

Im positive this is a scam as they have been no help in resolving this!

I do not recommend anybody use BRAVOFLY. It has gone from being the cheapest to the most expensive flight possible!

I have bought a ticket for my mother, to travel in January, do to a yearly checkup the doctor said to cancel any trips until diagnosis is clear, I called BravoFly, and i also had the policy they suggested the voucher after cancellation just in case i need it purchase the ticket soon again cancellation, they promised to give the number 72 hours after cancellation, and nothing! After almost 2 weeks, no response, but to wait...
Finally we got the diagnosis, and she could travel mid january i need urgently to buy the ticket and no voucher number, I hope all this bad reviews can be solved my good assistance after this review...
Waiting now for answers.

My number of booking is: BRTOP*******
Thanks!

I booked flight to Miami with my son for 6th December flight. Unfortunately I need to change my ticket due to my work commitment. So I contacted Bravofly customer service on 2 December if my son can have unaccompanied minor service from the airline and if it is possible for me to change the ticket and how much. The request was put in 4 days before the departure. Every since then I was chasing morning and evening for answers and until 4th December almost 48 hrs before the departure I still hadn't heard anything from them. I was angry and they started to speed the case up and send me the quote for changing but no answer for my son but said that it should be no problem and would confirm to me first thing in the morning on 5th. So they changed my ticket. This happened at 6pm on 4th. Then I got a phone call from Bravofly on Friday morning 5th December which is a day before the flight depart that the request is rejected by the airline because it is not given the airline 48 hrs notice. I am so crossed and all they said to me is sorry! I phone them up asking for manager or supervisor, all I was told is "not possible to talk to them"! What company is that? Would not suggest anyone to use them at all.