Bravofly UKReviews 116

My booking id is ******* and would like to reschedule my trip. When i called at 9 AM Copenhagen time they responded to me around 12PM and asking to Fare adjustment: 93.06 EUR extra. I am really not sure why they chosen a flight which has more fare on that day. After that called around 12:30PM and provided the flight details which has less than my price but no response until 5:10PM. No one picking the call in Copenhagen and also no response to my email from last 5 hours. I really not sure why/what takes more than 5 hours to send the quotation. I personal feel before they respond my flight tickets gets changed. Next day got a call from executive to reschedule my flight with out collecting the fare adjustment charge. I feel better that their escalation process was quite good and things happens quickly after few follow up's.

This is the worst booking company I have ever encountered. They made a mistake with my original reservation which I phoned in about immediately. They then asked for 109 euros to correct the mistake (to write the name of the passenger properly), which I paid (it seemed easier just to get it over with -- I didn't want to have to deal with these long phone calls again, being put on hold to listen to music, and then being cut off and having to start over multiple times). With my credit card details they then charged for a NEW flight at a higher rate leaving the original booking in place. It now turns out that I have paid for TWO tickets plus the fee to change an error that was not my fault; obviously only one of these tickets can be used. I warn others to beware of this incompetent company, greedy for money but with no ability to serve customers well.

Paid in full for flights from Singapore to Bangkok to find out baggage allowance was not what Bravofly claimed. Because of this I had to pay excess baggage. Its now nearly two months since the incident and despite many follow ups no refund. Last email reads as follows which is an absolute disgrace:-

Subject: Re: [Ticket#**************] Confirmation of your flight reservation Singapore - Phuket, ID BOOKING *******

Dear Sir/Madam

Thank you for your email.
The refund will take time. Whether it is two days or 6 months, we do not know at this stage.
It is worth checking time to time the progress. For now it is queueing, which means that the task/issue is pending and being dealt with.
As I mentioned below we cannot speed up the process, but rest assured that you will get your money at some point.

For more information, please do not hesitate to contact us.
Kind regards,
Márton Béres-Deák

I booked my to flight Bremen, and when I had time a little later to study the details on the email, I discovered that my return flight had been split between two days. This was completely useless to me.

I rang to query this and was offered two options. Either I changed the booking, with an extra fee, or I could cancel with a FULL REFUND. I cancelled it.

When my credit card statement arrived, I discovered that they had kept more than £40. When I queried this, they said that they never refunded the total amount and that I would be entitled to even less because I hadn't cancelled my flight immediately after booking. I decided to lodge a formal complaint.

I heard nothing so rang to check the progress of my complaint. The person who I spoke to indicated that the complaint hadn't been properly lodged, so did it again.

I have just rung to check on the progress again and was told I wouldn't get all my money back because I had to pay the agent's fee. Also, the complaint would take some time to process.

My issue is that I made the decision to cancel the flight on the basis that I would get a full refund. If the operator made a mistake, which she obviously did, then it wasn't my problem. The company should take responsibility for this and fulfil the promise that she made to me on their behalf.

Also, it is incredibly stressful trying to communicate a rather complex situation to people who are obviously struggling in understanding and speaking the English language.

I cannot let this matter rest.

We have one good and one very bad experience with Bravofly in Berlin.
The good one is that we got an full refund for a cancelled flight and were able to book a new flight to the same (USA) destination. Easy, as this was not their fault and they get reimbursed too by US Airways.
The very bad experience is that for this flight we now need to fly to Brussels in order to catch the corresponding flight. So far so good, however what Bravofly never mentioned on their website while booking is that with Brussels Airlines only handluggage is free but you do pay for baggage in the hold of the aircraft.
After several calls from our side and promises to repair, nothing happens and undoubtedly will not happen! This means that we are now obliged to either buy new tickets directly from the airline company or pay a considerable fee for reviewing our tickets, 3 in total!
As soon as it is their mistake, they are not taking any responsibility whatsoever and hide after a deafening silence curtain!
So, despite the few positive reactions I read here on this site, for us it is the very last time we'll use Bravofly for further bookings.
I don't really think they're scam nor swindlers, but I do think they are extremely incompetent and unprofessional, especially in dealing with problems they cause themselves. Probably due to underpaid staff, thus indifferent and unexperienced.
We certainly will never recommend them to any of our friends.
Regards from prm.

Just got home to the UK from a holiday booked through Bravofly. Now I have read most of the negative reviews and have to admit to having some post booking nerves. I will state here and now it was totally unjustified. Bravofly easily sorted a concern re baggage followed up by excellent communication to ensure we understood it was all sorted to our satisfaction. The flights to Italy and home again all went very smoothly with no problems whatsoever. I for one will have no hesitation in booking with Bravofly in the future. Well done. And just to add, yes, there will be problems with any travel company, that's the way things are but DON'T believe all that you read online. Bravo Bravofly.

Everything went smoothly and efficiently. I have no negative comments to give.
Even having to change passwords was so easily done.
The company kept me up to date whilst I was away.

Another BAD customer service for bravofly! I booked 4 one way tickets at bravofly last aug 15 for aug 15 flight. The booking is confirmed but unfortunately, I received an email from them that our booking is has been cancelled. A separate email received after 1 day informing that the transaction has not been charge to my card, they only frozen the amount. Then I emailed them how can we have our refund. 3 days after, I received an email from them informing that the transaction has been voided and entitled a refund, it might takes 3-20 days depending on the card issuer. We patiently wait as what they said. Now almost a month since I reported my case to thier customer service, sending many emails with a few respond from them telling something that they are processing the refund case, they even told us that they already sent a notification to my card issuer about the voided transaction and now I just received an email telling that the case has been submitted to the claiming department. Whaaaaah. Many excuses, same problems with the hundreds of customers sharing thier bad experience with bravofly.com. What will happen next? Oh my God bravofly, your service is ridiculously lousy and horrible. You ruined our flights and taking money from our accounts then cancelling flights. DO SOMETHING GUYS!

Cowboys. You will lose your money so not cheaper if paying twice

I booked my flights and all seemed well until I got an email saying the time had changed and will be just shy of 3 hours delayed. This wasn't suitable so I cancelled my outbound and asked for a refund. I have since received an email I would get my refund, then another saying if I wanted it refunded to my card or a voucher, I advised refund to my card, then another email saying no refund, then another saying a voucher. I then called the airline that was flying us to find they had refunded the amount to bravofly 2 and a half weeks ago and I still did not have my money. The customer services is by far the worst I've experienced, no managers? Hmm and when there was they refused your call. They when the operators are done talking to you they just hang up! To date I still haven't received my money back and I know they have it. Con artists as I'm sure they are making interest of All the money they don't return. AVOID AVOID AVOID. I have out one start above as you have to otherwise I would have minus stars!

I booked my flight to Canada on the 23rd of June and expected to receive my ticket and receipt promptly as I have done with other airlines in the past. I need the receipt before I fly as it is being paid for by my job and they need the VAT invoice. Despite multiple emails sent on the 4th 17th 21st and 28th of July, alongside phone calls still no receipt. I get a generic email response every time saying...

"Dear Faye Allen,
Thank you for emailing us,
We kindly inform you that the invoice is not available yet.
Thank you for your patience."

When I reply asking for a date I can expect the invoice I receive no response.

I have no idea what sort of company cannot send a receipt?!?! I will never be using or recommending Bravofly to anyone. If they can't even get a receipt emailed out within a month they are an utter shambles. I will be contacting the ombudsman about Bravofly if this is not resolved.

I booked a flight for my sister. I typed her details in all the boxes, the only place I typed my own name was on the payment section to pay on my card.
Next thing I know I'm getting confirmations saying I am the passenger!
I called Bravofly straight away (literally within 5 minutes of the booking), the woman I spoke to was the most unfriendly, unhelpful person I have ever had to deal with. She actually laughed down the phone at me and told me there was nothing I could do except pay €120 (near enough the cost of the flight!) as an admin charge to change the name, or I was welcome to cancel the booking with zero refund.
I tried to explain that I reject either of these options as the mistake was theirs and not mine, however they were unwilling to change their stance and tried to blame Ryanair for the error.
This is a complete scam and I urge everyone to stay away from Bravofly at all costs!
I will contact my bank to report the transaction as fraudulent since I have paid for a service I will not receive.
From reading these reviews I can see I am not the only person who has had problems with this scam company. Could anybody direct me to a regulatory body which has any authority over Bravofly? Is it worth filing a case in a Swiss small claims court?

Summary: BRAVOFLY ARE A CON DO NOT USE THEM!

I booked a flight to London to Dubrovnik but this was a one way flight and I entered the wrong destination, should of been returned flight from Dubrovnik to London, as soon as it went through, i realised and within minutes I contacted customer service and informed them that i made a mistake and can they stop it going through. Customer service took all my details and informed me someone will get back via email. As the flight was with Monarch, I thought I would contact them.So i spoke to Monarch who assured me Bravofly has not confirmed the flight and takes at least 24 hours but they are unable to cancel as I booked the flight with Bravofly. They also said this would not be a problem as i have contacted the airline as soon as i notice and nothing has been confirmed. I then sent an email to bravofly regarding the situation, I waited days but had no response. I spoke to customer service again after 4 days and they informed me it was on their system and someone will look into this. I logged online and only to find out the flight has been confirmed! They just don't listen! Now few weeks and still going back and forth, no one seems to deal with my situation, instead they offered me refund which is next to nothing. I paid at least £300 for 3 flights and there only offering me £48.65, so you can see why I am fuming.
I have sent various emails, complaints, requesting for managers details etc but seems like no one is bothered. Can someone help me please

False advertising. States on quote "Price includes agency fees of 0.00 €, per person per route DISCOUNT €80.00". Then when you fill out all the forms and names of people traveling, ages of the people, address, phone etc. at the very end when you have finished, it adds on 50 euro. Very devious. Just tell the truth from the beginning. I will not trust Bravofly in the future. Bravofly is an untrustworthy, underhanded company that should be avoided in my opinion.

Bravofly's reply to my review is untrue, as when I tried to book again to see, there is still no visible sign or mention of the agency fee being deducted only if Amex is used. Maybe they typed it in invisible ink. I suspect it is just another lie to palm the customer off just like in the rest of the reviews here.

The only time they will get in touch with you is when you complain online to sites like Trust Pilot. Otherwise it is impossible to reach them. I can't see Bravofly lasting very long.

I booked for 9 people a flight form London gatwick to malaga with bravofly in January for departure in May. A few weeks after booking i got message from bravofly saying outbound flight time has been delayed by norwegian airline and i could either take this flight or choose another. I then called them (after much hassle to an expensive call number) and got told my outbound flight originally scheduled for early morning changed to 5pm - the alternative they offered was for morning the day before- which was not paracticle. They then said i could get a refund. I opted for this and in a stress booked outbound tickets elswhere. For the last several months i have been chasing them to get my refund and it has been a nightmare and they keep blaming norwegian airline to say they have not received money from them- however sent me no proof of this. " months ago i got a response saying it would take 'several weeks'. I emailed last week and got told to 'be patient'.

Please could someone direct me the airline ombusdman or airline authority to make a formal compliant - i just want my money back as is a lot.

If bravofly want to bother investigating - my customer number is *******.