Bravofly UKReviews 116

There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is very rude and miss guided us for cancelling ticket.They will charge like anything if need any further service…. Must to avoid and save money for hassle free flight

I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when there is a change in flight timing. Moreover, when u ask for the updated itinerary, they will make u difficult to go through the tedious process or push to the air flight comp.
Also, whatever they have booked, cannot be found in the flight comp's system, Scary experience! Regret to book from Bravofly, last and no more next time.

They will charge you £35 a person if the airline cancels the flight
They bury it in T&C and give that after you book the flight
Never use again.

I wanted to book a ticket from LHR to BOM direct flight for 1 passenger, returning after 5 months. Bravofly led me down the booking path without once showing me flight details apart from departure dates, and fares.
I was led into booking the flights without further details. The booking confirmation was the first I knew of the flight being via Kuwait. I immediately realised that I had to cancel the deal and was forced from pillar to post to get communication in order to do so. I managed to get to a customer service 'human' who said it will be done and I will get confirmation in 7 to 14 days. I informed Barclaycard of the situation and felt reasonably safe.
After more than 28 days there was no communication from Bravofly so I tried to get in touch again. Round the mulberry bush and eventually on a chat I got confirmation that the communication to cancel was received on the same date as the booking. I decided to get in touch by phone and eventually got an email stating that cancellation was in progress and would be notified by email within 7days. I do not expect any refund as the system that is being employed is totally fradulent. It takes one to the cleaners while appearing to be honest.
My opinion thus far is do not go anywhere in online transactions with Lastminute or its subsidiaries as they are set up to take money without delivering honest service or refunds. Any email confirmation without a clear reply process is an attempt to defraud. Taking you to a site, registration and a host of complicated avenues is not honest in its complexity.
Every purchase online must be subject to cancellation within 24 hrs at no cost, and the reply method must be immediate without having to register elsewhere.

After my traumatic experience with previous travel agency which I mentioned from previous review I was hesitant to book again with other international travelling agency fearing that I might facing the same issues.
However my instinct prodded me to try once more because in fairness with international travelling agencies they offer the best prices compared to local agencies within our vicinity.It just happens some bad eggs were ruining their reputations.So I search again and fortunately I found this site Bravofly.com which also peddles competitive prices but way ahead better from my previous travel agency. Customer service is superb and very accommodating with all my queries.And added perks they were also offering vouchers that I could utilized on my next trips.
Its a worth value of money. I highly recommend them for travelers who were looking for affordable ticket fares.

I had a very bad experience with Bravofly and Fullflex, I paid the requested fees of flight ticket to Fullflex, for flexibility on change, and when I requested a change i didn't find a reply, even confirmation of receiving emails. And after more than 72 hours of requesting the flight change, I had a reply for start processing my email while my flight were about 36 hours.

They are not professional not dynamic and it's totally unprofessional, they are very very slow. Still this is my first step of complaining againts this very poor service which does not meet the amount paid as well.

My son in law and I both booked return tickets to fly from Stanstead to Palma with British Airways flights BA2339 out and BA2294 return. My son in law booked direct with BA and I booked through Bravofly.
On 23 Nov. BA decided to cancel the outgoing leg BA2339 and offered alternative flights from other London airports. I and my son in law both decided that it wasn't practical to fly out from one airport and return to another, especially as my son in law lives just 10 minutes from Stanstead airport, so we agreed to cancel the outgoing leg and book and alternative flight out of Stanstead with another airline.
My son in law rang BA and with one simple phone call arranged to have a refund for the outgoing leg but keep the return flight and he received his refund within 4 days.
I rang BA and although they agreed that I could do the same, they were not able to process my request, because it had to go through Bravofly as I had booked with Bravofly and that's where the trouble started.
Since 24 November one phone call and 14 E-mails back and forth, with Bravofly insisting that we couldn't just cancel the outgoing flight and insisted that we had to accept one of the alternative flights or cancel both the outgoing and return flights.
Then on 18 December, after we stated that we would start using social media, etc to escalate the case, Bravofly informed us that we can actually cancel the outgoing flight and retain the return flight, but insist that we can not get a refund for the cancelled outgoing flight until after we return from Mallorca, which is in June.
On 19 December we thanked Bravofly for eventually agreeing to cancel the outgoing flight and retain the return flight, but have instructed them to apply for an immediate refund from BA. NO REPLY RECEIVED
On 2 Jan we again E-mailed Bravofly asking for confirmation that the outgoing flight has been cancelled and the return flight retained and that they have applied to BA for a refund for the cancelled outgoing flight. NO REPLY RECEIVED

We have spent hours perusing this matter and feel that we have been more than patient and the matter is still unresolved, so have therefore decided to now use social media, etc. to escalate our claim and to show the general public that Bravofly offer a ver poor customer service.

Our Bravofly Booking ID: *******895 and Ticket#**************

In case you have forgotten, as it was at the start. My son in law rang BA and with one simple phone call arranged to have a refund for the outgoing leg but keep the return flight and he received his refund within 4 days. That's customer service.

This company is a joke they don't care about people, I asked the airline to change ticket or cancel a month in advance and they said they were processing, every time I sent an email it was the same response so I assumed they were in contact with airline. To top things off the only reason we needed to change was because my daughter was ill and having seizures and many issues, i had medical reports and certificates and told them that and they kept on saying be patient we are processing. Now the flight is about to leave in two days and now they tell me that they made it a priority now to answer me and I got my answer not only did they not cancel ticket due to medical they are now telling me that they can refund 280 euros out of a $7000 euro ticket. Now they have delayed my response caused my daughter added injury as we have no flights home and cost me a lot of money, i think this company should be given a negative rating not 1 star I want to give them negative 100. Also if you have a problem you have to pay to talk to them on your credit card what a joke. I am now going to take legal matters when I get back to Australia and hopefully I can shut them down i will make sure everybody knows about this provider, they don't class a child who is having hundreds of seizures a priority then they are lacking any type of humanity and they should be ashamed in there company and themselves, shame shame shame! I hope God Blesses and touches your heart because something is very lacking in your responses to me and my family over last month. Writing this letter even makes me sick as I now have to get my family home and now I don't know how I am going to do it as we needed refund money to pay for new ticket, but I guess its not there problem because sick children are not a priority in this world anymore, Thankyou Bravo good job you guys excel in customer care.

You know why you experience an unexpected amount of calls because you are scammers and you are going to hell.Do not be overcome with evil but overcome evil with good, that is why I am praying for you people working for this shameless company. I have reported you to international consumer protection, my own country in Australia, in America and endless chat sites that ask for reviews, you have found a friend now in me and I am going to shut you down and find out where you guys practice, my solicitor has received a file and I will be chasing you endlessly, you hollow hearted human beings. Repent and ask God for forgiveness. Sincerely people like yourselves will end up in hell please seek God you need it, I don't want to go there so I forgive you.
God Bless
Chris

Your new best friend

I was appalled to see my flight booked and paid for at 153 euro and then seeing my card debited by 183 euro instead for something called Fullflex. I booked the day before the flight so why would I need this? Never even noticed the option for this. Very angry.
I was careful to watch out for the OPT IN or OUT trickery on these websites but this I never spotted.

The flight became more expensive than going to the airline website
Paula Cullen.
Flybe 23/03/2017. Dublin to Southampton

Having searched for cheap flights and finding a great deal - I continued to place my card details and book the flight, selecting the purchase button. It was at this point that I realized I had been entirely wrong to assume that the price i had found and agreed to pay, would be the actual price taken from my account!
One prompt confirmation email later, and I realise my great flight prices were coupled with an extortionate and unethical 32 euro card charge! NOT WHAT I AGREED!
Even worse, when I called customer service, I was connected to last. Minute CS who blamed another website entirely - cancelled my flight and were unable to refund my money for a further 2 weeks! By which point flight prices have inevitably increased by more than 30 euros! An appalling experience - DO NOT USE

I made a big mistake of booking for a flight on their web site. Booking reference no*******. They were quick to debit my bank account but didn't receive any booking confirmation! After several phone calls I didnt receive any flight details that I was promised I would receive as soon as possible. Didnt receive any flight details up to 20hrs before flight! Very irritating. This site is for scammers! I regret using this so called travel agency! I am advising all my friends, relatives and everyone that never book anything through this company! This web needs to be reported yo the authorities

After booking

You will not get a ticket but only a booking request code. Your booking may or may not be approved. Before that determination is made the price may go up - you have NOT reserved the right to purchase at the advertised price.

Once the booking request is confirmed and accepted, you will still not get a booking reference number for you to be able to confirm with the airline whether you are flying or not. This will put you in a very bad position with price continuing to climb should you re-purchase elsewhere, your deadline approaching, and no guarantee from the airline that bravofly has even passed on the request.

Customer service is of no use.

So, I was planning to go to volunteer for Rio Olympics.
Everything was grand, wonderful and such an excitement. I managed to book airplane tickets for reasonable prices - considering time of year and everything.
Then, my life changed, and my circumstances changed, and for more than valid reasons I can't go any more. As soon as that happened, which was month and a half before my travel dates, I have paid for phone call to Bravofly, just to be told - thank you for your request, we will send you refund options by e mail as soon as possible! Like WHAT? Why did I pay to be told NOTHING useful - wait for e mail. Couldn't I get that info by e mail? But OK, I need at least some amount of money refunded, so I waited. And then, I was offered less than 8% (65eur refund for 820eur ticket) refund, MONTH AND A HALF IN ADVANCE, for a ticket they will sell again for twice as much! LESS THAN EIGHT PERCENT!
So, I told them that's just preposterous and unacceptable, and then I found someone who is willing to take my ticket from me (name change) if the terms are acceptable. I have thus made FORMAL REQUEST for name change, since they didn't want to give me quotation of costs before I give them name of person who's name I want on ticket. Why is that? Is it impossible to change name to xxyy, but it's OK if the name is yyxx or yxyx? I don't understand! So, for 3 weeks I and my friend were waiting to hear is it even possible to make name change and then I got info today that it isn't! WHY IT TOOK YOU 3 WEEKS TO READ COMPANIES POLICES, AND TELL ME IT ISN'T POSSIBLE?
And that's not all! I've been informed that should I wish to travel as planned, I'll have to ask for a refund and then to rebook my flight! WHO GAVE YOU THE RIGHT TO CANCEL MY BOOKING WITHOUT MY PREMISSION? I simply asked for information, and it took you 3 weeks to give it to me!
Your customers relation is just horrible, and your companies policies - which aren't transparent at all, are just awful! I am really angry with myself that I've purchased ticket from you, and I am sure not to make the same mistake again! I am sure to worn as many people as possible not to make same mistake as I did!
Just preposterous! Unimaginable and preposterous!

Booking reference *******
I booked our holiday to Portugal back on 4/1/16 when checking airline details I noticed that for our return flight with TAP Portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! I called TAP Portugal who said the reference and e-ticket number needs to be requested by Bravofly, I called Bravofly and spoke to a man called Vijay Who agreed all 8 tickets were paid for as per my receipt but they would look into it and call back within 3-5 days but it has been 10 days and Iv heard nothing! We need to know that our babies and my fiancé will be on our flight home just as we have paid for nearly 5 months ago! A friend of ours is hoping to speak to watchdog about this as we just don't know what to do!
They also took out more money than the agreed price back when the flights were paid for but I couldn't be bothered to fight it when I heard these bad reviews!
I truly don't know what I can do to resolve this

2. 5. 16 update after multiple emails and addressing all the review sites I could find with Bravofly.com profiles we received the Full Flex refund and the money has been returned to our bank account. Thank you BravoFly for ending this on a positive note.

*******************************************

Booking Id: *******

Me and my husband were booking our flight. We filled out all our information, including credit card details for the flight.

We skipped the options for Full Flex and car rental and checked only these two boxes:

- Tick this box to confirm you have read and accept on the basis of paragraph f of the privacy policy to receive the best offers available
- Check this box to confirm you have read, understood and accepted the terms and conditions and the privacy policy

And clicked on "Buy".

After that a window showed up with a button on the right (I obviously can't redo this option since I would have to rebook another flight to have this window show up) that said something like "I would agree for Full Flex" - I honestly don't remember what it said since I clicked assuming this was the last step to book the flight! Of course at this point no terms and agreements were asked for us to agree to, cause that would hurt the whole scam.

We just clicked, assuming this was the end of booking our flight and only after clicking did I realize my mistake and immediately contacted you at the full flex email: *******@en.customer-travel-care.com

You replied to my emails, but without any assistance and now no one is repying there.

There I was also repeatedly told I was wrong and that terms and conditions state that there is no refund. Aside for the fact that I never checked the box for the terms and agreements, I went to read said terms and conditions and they say no such thing that a refund can't be made. They only stipulate the terms in which you can use the FullFlex service (which according to reviews on many websites is actually not trustworthy either).

So I am hereby requesting once again to have the money charged to my credit card for this service which I will not be using and never intended to purchase be refunded immediately.

With much aggrevation,

Maya