Boot BarnReviews 108

I got a gift card to Boot Barn (Which, I was grateful but I don't like anything from that store) I went to multiple locations and hated everything, so I decided to give their online website a shot. Mhmn... NOTHING! Unless you are honey boo boo's mother, this store will be perfect for you. I found some work boots that I can donate, BUT I cannot use the gift card online. I called, and their system is down---Maybe, Bootbarn is not capable of running a business if they issue gift cards, yet you can't use them? I would call that a rip off!

HATE HATE THIS STORE! I feel obligated to shop here

"I had the worst experience I have ever had ordering through Boot Barn online. I placed an order December 28th with 2 day shipping and as of January 5th it STILL HAS NOT SHIPPED. I tried to call 8 different times on different days and waited for a representative for 30 minutes every time without any luck. I emailed customer service another 5 times with once again no luck. I am beyond pissed and at this point just want to cancel my order, but I cant get ahold of anyone to even let me do that. This site is crap, customer service is USELESS, and they do NOT have the customers best interest at mind. I WILL NEVER SHOP AT BOOT BARN STORE OR ONLINE EVER AGAIN BECAUSE OF THIS BS!"

I have been a customer of boot barn for a couple of years and wanted to not only support our local companies here in Lebanon, Tn, but also I really liked the products as well. Tonight I took the family to boot barn to purchase a new hat at $99.00 and also a pair of carhart pants $39.00 and after purchasing around $500.00 or more with this company in previous purchases, I could even be found in the system. Phone number, name, or address could pull my information up... what's the point in having a rewards card if your not even going to keep up with your customers or convinetly loose the information. Not happy at all.

I ordered 2 pairs of boots at the beginning of may an didn't receive my order yet. I send many emails claiming to send me my order or to give my money back on my credit card. Sometimes, they did'nt answer at all to my emails. When they answered, they give just a short answer that not really answering the problem. At the beginning of the month i gave them an ultimatum of 10 days to send me my order or to give my money back on my credit card. I have no more choice to consider it's a fraud.