Boot BarnReviews 108

I purchased a pair of waterproof 400g composite toe Hawx boots just 22 days ago costing me $199. On day one they got soaked they leaked like tennis shoes. On day 22 I noticed they are falling apart these have not even lasted a month... id have been better off buying a Walmart brand and I am not a fan of Walmart... $200 of hard earned money on these garbage boots and boot barn does nothing

I ordered 2 shirts for my boyfriends birthday. The shipping said 3 to 4 business days and I didn't get it until eight days later. Not only was it late but they didn't send me one of the shirts I ordered and they one they did send me was completely wrong as well. I called customer service and the only thing they offered is for me to send it back and then I'd have to wait another 8 to 10 days for the shirt I did order when it was already four days late. They did not care that I was not happy and it was never told I was getting the second shirt I ordered. I told him I never order from them again and I would stick to Amazon and all they said is have a great day. When I asked about the shipping saying 3 to 4 business days he said that's an estimate and I told him that's not what it said on the website it said shipped and 3 to 4 business days. Horrible experience terrible customer service and will never go back!

I will never step foot in Boot Barn again. In short all I wanted to do was try on a belt in their dressing room and I was denied. I mean did they think I was going to steal the darn thing... well frankly I believe that's exactly why. A 70 year old senior citizen with the merchandise in hand and I was denied entrance. Disgraceful customer service and a humiliating experience.

I mistakenly ordered the same pair of boots twiice I contacted Bootbarn to cancel one of the orders. I received both pairs. Aa it turns out the boots were the wrong size. Called Bootbarn to let them know that I received both orders, was charged for both orders an need to send them back. I was instructed to send them back together. I was refunded for 1 pair. I have been trying to work with them to get a refund for the second pair for over a month. I lopened a complaint with PayPal hoping they will help. If you want Ariat boots order from Ariat. They are less expensive and the customer service is great. Save yourself the headache and don't order online from these people.

Ordered coveralls. Arrived wrong color. Needed them for work. All they could say is return them. Hard to do when you needed them asap. Will no longer buy from Bootbarn.

Ordered husband boots for his birthday. They were delivered the same day which was great. But were in no box. Unprotected and completely tackey. Their boots are too expensive to not come in a box. Now it looks like i brought the boots from the salvation army or a thrift store. Will not buy anything else from them

There is 2 people that test positive at the Weatherford boot barn and they are still working and making other workers work

Can't give zero stars... I purchased the gift set of boot care items (cleaner, conditioner, cloth and brush) in a wooden box. Package arrived in a mailer envelope, not padded at all. Needless to say, the box was trashed. The flimsy cardboard insert to hold the products was trashed. Contacting customer service on the phone was a complete waste of 20 minutes. Once I got to an actual person, I was told she couldn't do anything for me and to send photos via email... so I did. Their response was they'd replace, refund or discount 20% off if I'd like to keep the "boots"...
Obviously they had NO idea, nor does it appear they have any concern about my being dissatisfied with my shopping experience. The item has sold out and cannot be "replaced"... I've requested a full refund (including shipping) and will see how it goes.
This company's customer service is awful, the care in which they packaged this item purchased to give as a gift was negligent. I'll definitely spread the word to NOT do business with Boot Barn.

I ordered some boots from my local store for same day delivery on 12/11 after 2 pm so I expected them 12/12. They were nowhere to be found. It's now 12/13. Woman at the store said I couldn't switch to pick up. I called customer service and they said I could. Went there to pick the boots up and the delivery driver had just picked them up 5 minutes ago.

So first thing we noticed is that the boots have tiny scuff marks like they've been worn before. Second of all we got the wrong size, boot barns system is messed up and is showing my order as processing instead of completed. I can't return the boots. They also don't let you exchange for a different size if you use PayPal to pay. Because their system is not working they cant print me a free return label or return it at the store. They want me to pay to send them the boots back and get my refund

I ordered a pair of ariats from here. The email I received after I ordered said they'd email me again when they shipped. They never emailed again so I tried calling. Dont even try. I was waiting for at least 20 min, twice, and gave up. I emailed customer service and they never got back with me. Finally I did some digging and found out they DID ship. Cool. They were a couple days late and when I opened the box they were all sorts of scuffed. I will be returning these and buying them elsewhere.

I bought a pair of Justin boots, wore them 6 times and the stitching started coming apart. These were the only boots Boot Barn had in the size and style I wanted. They refused to take them back or help with warranty.

In early 2020, I bought a pair of Hawx work pants, like them, bought more. Now, Boot Barn only carries the style that are baggy around the ankle in store. I have, over two months, ordered the style I already several times & kept receiving the wrong pants. The store employees would order using the number from the pants I would bring to show what I wanted, yet the wrong pants would be shipped again & again. SIX TIMES so far.

I urge anybody who's thinking about going to boot barn to do yourself a favor and don't. Anything they do a local small business can do better. Obviously my local store is amazing since boot barn employees were in there trying to scalp their workers.

I am pissed that the credit card company can't mail statements to me and in return I have to pay late fees for a $45.00 pair of shorts that now cost me $80.00. I've repeatedly called to get an actual statement and have been told they will send one to me. After talking with the manager I hung up and won't be buying anything on that damn card again. I didn't forget to pay I just would like a statement for my records that I have paid then the card company calling me from an unknown caller number because Boot barn comenity hasn't done their job to provide me with a statement. Don't get a card for this company, it will not turn out well for you.

I purchased boots on September 10 charged for my full price of my boots. Send them back for exchange received by the barn on the 23rd they credited me back less than what I paid. Exchange took three weeks when it should've taken 3 to 5 business days. When I finally got my boots they charged me again for my boots. I have now paid two times for the same pair of boots. They said they will credit me for 2nd charge plus an additional $25. I'm still waiting to see that money they said if I don't get it I need to contact my financial institution because they are released the money. NEVER Again!