Boot BarnReviews 108

I ordered jeans ups failed to deliver both orders properly. Puppies tore packages open and damaged product. After reaching out to boot barn they replaced one package, but then they started wanting to put it on ups and not take responsibility. Me as a customer is the only one losing money cause neither company is taking responsibility for the neglect action that was taken by ups.

I paid cash for a pair of boots for my son as a Christmas gift and returned because the size was wrong and they didn't have the right size. They did everything but try to return money. They would not refund me and are returning payment through mail by a check. My son may have to wait weeks to get his Christmas gift. The manager was extremely rude and i will never do business with them again. The store is in Monroe, Louisiana and i will go back to doing business with Cavenders. If u decide to buy boots from them, be advised on returns if something isn't right. Terrible business and terrible policies!

Never shopped here in my life however they somehow stole my card information and charged me fraudulently. Cant even talk to their company at that phone they told my bank 888x440x2688!

I've reported this to authorities and you should beware about places hacking the country by storm like ths! Don't trust this place!

Why would any company mail a discoloration pair of boots to a customer? I know why! If they don't mail out an order, they lose points. I loved these boots, but I refuse to order another pair because I'm afraid I'll receive the same pair again.

I went to the Boot Barn in Gainesville Fl on 03/18/23. The staff was not friendly I was inquiring about my boots that I received as a gift. I noticed that the colors changed. Just wanted to get an idea of what to do. All we got was accuse of me not buying the boots that I walked into the store on my feet. Katie looked at me as if I couldn't afford them. She asked me if I had paid for them. When I walked into the store they were on my feet. My boots were a gift. Do you know how hard it is to get these boots on and off. I am pretty sure they have cameras in the store.

I purchased some boots on line. When I went to pick them up, I decided to open the box before taking them. The boots were all scuffed up and stained with oil. When I asked if I could reorder them, the employee stated we can, but the odds of them to be in better shape are slim to none. When I asked to reorder them, they wanted the 20% coupon I had used when I ordered on line. Of course I did not have it anymore. They clearly saw that there was a 20% discount applied, but would not honor it. I ended up returning the item. Now I have a credit card of a store I probably won't be shopping at again.

I was there today February 7/2024.I had a nasty experience, I went to use the ladies bathroom and it was disgusting, it seems like haven't been clean for weeks toilet was so dirty inside the bowl and out also the sink and floor, I been at other stores that is not to clean but this was bad, if I couldn't hold it I wouldn't use it but I'm a senior and I have to go at that moment, I told the cashier but seems like she didn't even care.I believe customers need a little more respect at that store.

Around the 1st of December I ordered boots for my grandson - right at $600 and paid with PayPal - boots came and he needed a larger size I went in to the order and processed an EXCHANGE. Over the next few days, I kept getting emails about a refund - I just thought it was an error. Then I got worried - replied back to one and they stated that they couldn't exchange an order paid by PayPal - NO Notice to
Me at all. I was expecting the boots any day - only to find that I had to wait on a refund and then reorder -. So - I did that to. Reordered - then I lost the 15% discount that I had received ion the 1st order. Not happy - I emailed and they did refund $88 for the 2nd order a so I was at least satisfied. THEN the package arrived in Atlanta and it has still not been found or delivered. 45 days from the day of the 1st order - NO BOOTS NO REFUND! What a joke! They said they opened an investigation on Dec 16th and it would take 7-10 days to resolve - I have begged them for help
This was the only thing our grandson asked for
For Christmas we're these boots - and
Here it is Jan 6th STILL NOTHING - what's my next option? I guess I should have read the reviews
Before I gave them $600. One more thing - same boots were found at a local
Boot store for $369.00.

The boots I ordered never came and they never investigated what happened. Offered no new pair or refund and we didn't have them for Xmas. I will be writing to the Better Business Bureau and fighting the charge at my bank.

Purchased a pair of Dan Post cowboy boots online from Boot Barn, shipped to store. Tried them on in store. Right boot was considerably larger in length so I returned them right then and there. Went home ordered another pair online, received them via UPS and Left boot had a defect in sole of Boot that hurt the arch of my left foot. Promptly returned to Boot Barn Store on Mercury St for another refund. Looked at boots on the shelf and found my first defective pair I returned had been put back on the shelf. As I'm trying on and confirming these were in fact my first returned boots, the gentleman who took my second pair of boots for return placed the second pair of defective boots right back on the shelf before my eyes. Unbelievable! I made sure to tell him about the defect and he told me he would make a note for the manufacturer to see, assuring me he was returning the boots to Dan Post. He lied to my face. He took the packaging out of the boots, placed a security tag on the boots and put the defective boots back on the shelf for the next unsuspecting customer!

Every pair of boots I've purchased from there has quality issues... The counter fell off Dan Post Milwaukee boots after 3 wearings. But, that's not the worst. The whole soul came off a pair of Carolina Matterhorn composite toe rubber boots! The Dan Post boots cost $204 and the Matterhorn cost $167... I bought the VenTek Ariats ($234) from there and the heel is crumbling... I think they get irregular or 3rd quality boots there! I purchased 8 pairs in a short period of time and I'm dissatisfied with all 8 pairs... I will never buy from them again!

I bought a pair of boots and the composite toe failed in one of them. Took them back to return them and been a week no news no updates no info. Boot Barn claims that they've sent my replacement pair to the post office but post office claims they haven't received it. I've heard stories of boot barn screwing customers on exchanges but didn't think they are true. Now I'm out 300

Customer service is nonexistent. They take your money quickly but if you need an exchange or refund you are out of luck. Never again

Should have went to Walmart or Amazon!

I've never paid over $50 for Shoes. Thought I'd Splurge and Treat Myself to something Nice so I went to the Boot Barn in Bend, 45 Miles away.

They only had size 13, I wear 14 in some and 15 in others. She said she could Order them. I said Great and handed her $150 American Dollars in Cash. She said she couldn't Accept Cash but she could Sell me a Gift Card to Pay for the Boots.1st Red Flag!

Gave her the Cash she couldn't Accept 2 Minutes Earlier. She Ordered them and I Received them a few days later.

Not a good fit so I tried to Exchange them for 14's. They don't make them in 14, just 13 & 15.

90 Mile Round Trip. And Guess what? They can't Return my Money but they're willing to give me another Gift Card. What a Scam! What the hell am I supposed to do with a Gift Card from a Store I don't Shop at, Never have and Never will again?

Gift Card Scam! Can't Accept Cash to Buy the Boots but they can Accept Cash to Buy a Gift Card to Buy the Boots!?

I was SCAMMED by the Boot Barn for $130 Dollars!

Shop Elsewhere!

My 89 year old dad had a problem with shipping of a product that he purchased at boot barn in Evansville Indiana. I called to help him out the girl on the other end of the phone her name was Sid was one of the rudest, ignorant people I have dealt with in my life! We explain to her about the problem and with an attitude she said "that is an online issue" she said that about three times with an attitude. Your business does not succeed if you don't have great customer service. She was rude extremely rude. I cannot express enough how rude she was in on a good note Bertha and customer service online was outstanding that's what customer service is all about.

After wearing my 350$ boots only a handful of times the leather of my pull tab snapped. Apparently, according to the poop barn, this is wear and tear because your not sopose to use your pull tabs for pulling on your boots.

Youth boots didn't last 1 day before our son tripped and ripped them open. Low quality material for high quality price. Recommend going to a reputable boot store or Walmart. Same type of quality.