Boot BarnReviews 108

I made an order that said it could be shipped in 8 days (on the drop down menu) when adding the item to the cart. When I was ready to check out they allowed me the option to shut in less days and I went with 3-5 business days. Once my transaction went though they surprised me with telling me the the order will be delivered more than 2 weeks later. Once I contacted customer service to cancel my order they told me they will refund the money they charged me for immediate in 5-7 business days. What a joke.

I was a little skeptical buying from this site due to the reviews on here, however I can't really complain.
I ordered my shoes June 29th, and received them July 5th! I would say those came pretty fast especially with how things have been through COVID.
Throughout the process I continually received messages from BootBarn telling me about my package and if there were changes.
I did have a problem receiving a messaging stating my package was Delivered' from UPS, but it wasn't at my place (and I contacted UPS directly with no answer, and contacted the driver and he didn't know what I was talking about). BUT I contacted BootBarn and got a message from them instantly stating there was confusion between UPS and BootBarn and that they it was actually delivered to the post office instead. They were very kind and apologized for the misleading messages.
Shoes that came in were in great condition, look just like the shoes on their site and fit true to size!

I WENT SHOPPING FOR BOOTS AND THE STYLE OF BOOTS DID NOT HAVE IN THE STORE AT SOUTH PARK MEADOWS AUSTIN TEXAS. THE STORE OWNER ADVISED I CAN GO ONLINE ORDER THE STYLE OF BOOT I WAS LOOK FOR, SO I ORDER A PAIR BOOTS AND THEY SENT THE WRONG SIZE AND COLOR, SO I GO BACK TO BOOT BARN AS PRIOR ADVISED TO GET A REFUND AND HAD TO LEAVE MY BUSINESS BECAUSE THEY OPEN AT NOON DUE TO COVID 19, GOT MY REFUND ASK THE MANAGER FOR HER TO ORDER ME THE CORRECT BOOT AGAIN SHE WAS NOT SURE WHY THAT HAPPENED BECAUSE MY RECIPE SHOWED MY ORDER WAS RIGHT BUT THE BOOT. REPAID FOR THE BOOT AND I HAD NOT OBTAIN THE 1ST REFUND. RECHARGE ON MY ACCOUNT I LEAVE STORE THINKING WHAT A INCONVENIENCE, FEW HOURS LATE FELT SOMETHING WAS NOT RIGHT DECIDED TO LOOK AT MY RECIPE FOUND OUT THE MANGER DID NOT HAVE THE CORRECT SPELLING OF MY ADDRESS SO I HAD TO LEAVE MY BUSINESS AGAIN GO BACK HAVE HER CORRECTED IT, I ADVISED MY LOSS OF MONEY FOR CLOSING MY BUSINESS TO HER, SHE OFFERED ME A 15% DISCOUNT ON ANYTHING IN THE STORE TO LOOK\UP TO SEE EVERYTHING WAS 15%; OFF, THIS WAS TRULY THE WORST CUSTOMER SERVICE EVER AND THE OFFICE IN CALIFORNIA WHERE THEY HAD TO CALL TO CORRECT THE ADDRESS WAS WORSE, I BELIEVE I WILL NOT DO BUSINESS WITH THEM EVER AGAIN WORST CUSTOMER SERVICE EVER! I RECOMMEND BETTER TO BUY FROM SOMEWHERE ELSE! THUMBS DOWN ON BOOT BARN!

Boot Barn asked me to give them a review. The review wasn't bad but none the less they decided to reject it. If you ask for review then it's the buyers review and they don't get to choose unless they don't care. If they want Perfect reviews than they should write their own and say so and not waste the buyers time or their time and asking for it. I don't know what their purpose was but they definitely lost a customer who has bought twice from them. The price was competitive but clearly the customer service was very below-par!

I made an order 30 minutes ago and realized I purchased the same item twice. I tried to cancel one of the items, but was told the order had already been printed so there was nothing they could do. For one, I find it very hard to believe that you have already printed and began packing an order that was placed online 30 minutes ago. Two, what's it matter? If it hasn't left the facility, I should be able to cancel the order! What kind of customer service does that? Guess I will go back to using NRS and wait forever on my items. At least there customer service and return policy are great! No one I have delt with at NRS has been rude or lazy like Boot Barn customer service.

I ordered a shirt color green I re dived a shipping notice they shipped a red and black, so I ordered another one same thing this time I called lady said she cancelled the wrong one and was shipping the correct, again I had the same information red and black. Again I ordered a 3 shirt and again same thing happened. Called customer service representative told me she has seen this and to wait and I would probably get the correct short. Sure enough 3 days in a row I got a shirt and it was the correct color. So I took back 2 to the store to return them. Supposedly I was getting a refund for both the shirts, but my credit card only shows one credit I have called numerous times and still have nothing resolved. The last person names Marcie was rude and gave me the invoice number and told me to call my bank. Supposedly the funds were released to my bank a week ago, it nothing has showed up. While it is easy to do in store return, you have no informal and a customer service staff that lacks customer service. I presently have a pair of boots that I just got and due to the lack of service I am highly thinking of returning them and will never order another item from them online. This is all due to the customer service department. Too bad cute stuff. Please note with dealing on line orders and refunds are all email you get no paperwork ever and if you into your order history it doesn't show all your orders only the store can see them.

Worst company ever! Do not order online because they will not take a return at the store! They don't honor returns their online merchandise they do not value your time. Spent an hour talking to four employees and got nothing. I ordered some boots for a trip paid extra for shipping the boots were late and now they won't take them back!
The manager, a man with no name, just a turquoise shirt and a turquoise pinky ring couldn't answer basic questions about store policy. He didn't even know if the gift card they were offering would work for online purchases which I see from previous reviews the cards don't work! I'm very disappointed. Next time I'll go to a reputable company like REI. Don't waste your time with Boot Barn!

What century is this company living in? They have gift cards but there is absolutely no way to use the gift card in their online shop. You need to call customer service. The stores themselves stock nothing for big and tall so I need to shop from their online store. However, it seems like my gift card is no good because it can't be used online. If you have a system set up to accept credit cards, and you have a gift card system, then the two should be linked. It makes me wonder WHY they don't give the option to use them online. I think I have it figured out, though. It's for situations exactly like mine. I work full time, have a wife and kids, and don't have time to spend an hour on hold on a Saturday to use the gift card; in turn, they already have the money from someone buying the gift card and there are a lot of people like me who don't have time to actually use it by calling them. Profit is the name of the game! Very, very poor business practices.

My daughter ordered some boots online for her wedding. They were too small so we took them into the store to exchange them for the next size up. The boots were in the original packaging and box that they were shipped in. She never received a receipt or packing slip when she placed the order. The only thing she received was the charge on her bank statement. Before we said anything the manager Cindy walked up with an attitude. She exclaimed they always email a receipt and she would "do it this time". Why have that kind of attitude when we spent over $200 it isn't like we were asking for our money back. We will never shop at this store again. Buyer be ware they just want your money and their customer service SUCKS!

You can reach the moon faster than anyone ever answering their phone. I absolutely hate websites with no customer service! If you can't provide the service stop conning the public! You are stealing our money. None of the links for returns, or reaching customer service work. Even the order number doesn't work!
"You have entered an invalid order number or zip code, please try again"! Really?! So $#*! your item back... upps. No address. Idiots!

Dec. 1,2017 I ordered a pair of TONY LAMAS OSTRICH ANTIQUE TAN BOOTS from BOOT BARN over the phone. I received these boots in a two day period. Well to my surprise after opening the BOX these BOOTS were in a very highly used condition. The soul of the BOOT was gray in color and looked like CONCERT, the TOE was scuffed up. I contacted the BOOT BARN and they sent me out a NEW PAIR overnight. I just wonder how this happened. I was totally disappointed that a QUALITY CONTROL DEPARTMENT was not overseeing an outgoing product. I called and ask to speak with the SUPERVISOR and to make AMENDS the SUPERVISOR gave me a discount credit on my purchase. I am sending a photo of the product I received to help others that may want to THINK of using BOOT BARN.

AWFUL experience with boot barn. Customer service was extremely rude, unhelpful and thought it was funny that I was frustrated about my order. This company is a SCAM they take your money for items they don't even have. Spent $40 on shipping which was supposed to arrive in 4 days, items were backordered and now have to wait 10x longer than what they promised... why am i paying $40 for shipping if they can't even get my order in less than A MONTH. Terrible experience, will never order from this company again. This stress and frustration that comes with ordering from this company is not worth the $20 you save from ordering directly from the boot company.