Boot BarnReviews 108

On my second use of their boot trees, the cord broke. Boot Barn refuses their return. Also, you can find a better price on a better set on Amazon.
I won't spend another dime with this company.

Rude do not help with anything and do not have my size and smells like smoke in there and all they do is sit on their phones and do not help with anything I was waiting for an hour they saw me and they did nothing and plus their stuff is really filthy in there and buy their cashiers and everything there's dead roaches horrible service will not be coming back here..

While i ordered a pair of cowgirl boots for my grand daughter age 5 three weeks ago. I have gotten the charge on my credit card but still no boots. I went into the store had to repeat my name and phone number over and over and over. No luck. They say they are coming but no definite date. This is my first and last purchase from boot barn. I just hope they make it by christmas as these are the little girls want for the holiday. They have no sympathy or niceness they are rather take it or leave it $#*!y. I am new in this town and this is not the soet of business i care to frequent. I have a shipping number but that is all i have. I would add a photo but i don't have the boots

So the very first time I find this place they said they had the jacket I wanted to buy for my son for Christmas. The guy said we have one XL left the only one around, so I drive all the way there just to find out it wasnt even the one I was talking about. I go on line and order the one I wanted. A couple days go by I get an email saying order is processing. Cool right? NOT 3 days later Im told ORDER CANCELED? None left? But I ordered on line and it took a freaking week to tell me this? I got less than a week to find another and have it shipped? WASTED A WEEK FOR NOTHING! NO THANKS YOU GET THE BOOT.

Trinity was exceptional very helpful, pretty, and very knowledgeable. Was able to look at me and tell my size. She needs a raise.

I found this website unfortunately after I purchased from boot barn online. I agree 100% with majority of these reviews being negative. I ordered a pair of boots online and one boot had the store security sensor on it. I called customer service and they said I could send it back or go to a store. Unfortunately there was not a store near and I needed the boots for an event in a few days so shipping them back would not work. I asked if they could overnight me another pair, customer service said they could not do that. They offered me nothing for my inconvenience other than 10% off my next order. My first and LAST time ordering with them. Extremely poor customer service and poor business. FIND ANOTHER BOOT STORE!

I recently purchased a pair of boots that were so comfortable in the 6 inch height. So I felt I could be just as satisfied with a 8 inch style. Unfortunately the 8 inch had to be ordered but are manufactured in China not the USA like the 6 inch. Also sizing and width is not the same as USA. Even though I have continued to use softener and stretching conditioner no happy ending. Beware of the poor resolving support you'll receive.

We spend so much money here only to have our "rewards" expire so quickly that we can't ever use them. We buy everything from cowboy boots and cowboy hats to regular hats and wrangler jeans, belts and buckles, button up shirts and T shirts, wooden block to remove boots and hooks to put boots on etc etc. We recently bought our son a nice leather wallet with USA FLAG on it only to get home and find that it had a big hole in it from where they attached the security tag! I didn't return because Boot Barn is not close to home and with the price of gas it is not feasible not to mention the hassle! I work long hours this is the last thing I want to do on my ONE DAY OFF!
Back to rewards program: we haven't been able to use NOT ONE reward since joining years ago BECAUSE THEY EXPIRE WITHIN A MONTH OR TWO! This is exactly what they want! And It's the worst way to treat your loyal customers. 90% of all other retail stores we shop at DONT do this! They give A YEAR BEFORE REWARDS EXPIRE!

We'll be taking business elsewhere until this is changed. REWARDS SHOULD NOT EXPIRE! We EARNED THEM! Terrible way to treat customers, especially considering how overly priced/expensive everything is in your stores! It's the LEAST YOU CAN DO FOR YOUR CUSTOMERS! SMH nobody takes care of customers anymore.
The staff inside the store are friendly but the customer rewards program means their customer service is terrible.

Gift card purchased for granddaughter for Christmas for $150 At Mall of America in MN She come to redeem it and there was a zero balance. Called customer service they stated it was spent in a PA store with card present. We live in MN never been to PA. We have the card and receipt in hand. So they sold a duplicate card or a fraudulent card was run at the PA store and they did not catch it. They said we are so sorry nothing they could do. MERRY CHRISTMAS from the Boot Barn for our 15 year old granddaughter! Very sad a company like this should not be in business. It is their customers that make their business thrive. Not for Long if this is the way they treat the next generation coming up.

First, I've read many of the online order reviews and see where some customers are dissatisfied. My only remedy to suggest... go to a local Boot Barn (if possible) or either... don't buy online or use Amazon "Try Before You Buy" if the item can be found there). I have had three in-store visits to our local Boot Barn. The first time... folks were generally very polite... but not too "helpful". Second visit... not sure what was occurring at the register... as folks were there and talking... but no help offered... Third visit... on 8/31/22... excellent customer service. I explained an issue that makes it difficult to find a good fit to shoes, etc., and we discussed pros/cons. The rep was knowledgeable and presented a genuine desire to assist. I will say... wasn't too used to the boots/shoes not in the box... but after thinking about it... I appreciate that these are on the "display". The whole process of unwrapping every pair of shoes/boots for fit/sight review is rather blah... The price was excellent... The sales rep did mark inside tag of the boots after completion of purchase with a red marker... describing the reason as basically for some kind of control for returns/warranty... a bit bizarre... but if it works for the system, so be it. Definitely look forward to shopping at Boot Barn in the future.

I order alot online and never had any issue. But this time I spent over 300 dollars and it charged me 4 times. I still haven't got it all back. I probably won't be ordering from bootbarn anymore.

Don't ever apply for the credit card! They charge you late fees even for being on time. Payments need to be made in store or else you will have to pay 10 extra dollars to pay over the phone. Then when you call the customer seevice line they take forever to answer your call.

I went to the store on Sunday to look for an outfit for my son; employee Xander was a great guide and amazing customer service. Thanks Xander at Mesquite.

ITS NOT WORTH GETTING THERE CREDIT CARD, YOU HAVE TO MAKE A PAYMENT IN CASH AT STORE OR ONLINE, AND THERE WEBSITE IS HORRIBLE, ALWAYS DOWN AND YOU KEEP HAVING TO CHANGE PASSWORD TO LOG IN! WORSE SERVICE EVER!

I just ordered my husband's boot and he was so pleased with this purchase. The detail on it is so amazing. I'm so happy that I bought it here. I would 100% recommend this company. Absolutely amazing...

I bought a pair of Hawx enforcers, not sure if my pair is Miss made or if every pair is made like this but it's the most uncomfortable pair of shoes I've ever touched in my entire life, after breaking them in for a week a part of the leather rubs so hard on my foot that rubs through my socks and literally digs a hole into my foot every time I wear them. Absolute garbage shoes and due to their policy if the shoes have been worn then they can't be returned so I wasted 175 on complete garbage. Also the shoes have been worn about 10 times and the fake leather is already peeling off of the tongue..

The only reason this review has a one star rating is because I wasn't allowed to put zero stars.

I had purchased a pair of Cody James boots from Boot Barn and didn't have a problem with them for a while but then all of a sudden one day the entire lining of the interior of one of the boots delaminated itself and my foot was stuck in the boot. When I tried to pull my foot out of it the entire lining ripped out from top to toe. I pursued having them replaced because there is supposedly a warranty on them for a year but was given the runaround by several people for several days, several emails and several calls.

They refused to even look at the boot, claiming that the damage was due to wear and tear and not due to a manufacturer's defect. However the other boot is perfectly fine with no similar damage. So obviously one of the boots was not made properly. They would not listen to the logic of that.

One of their ridiculous arguments was to state that because the defect did not reveal itself for several months, then it wasn't an actual manufacturer's defect. Which of course my reply to that was, "if it isn't possible for a manufacturer's defect to reveal itself within a years time then why do they have a year-long warranty for them."

Needless to say, I will never be shopping with Boot Barn again.

Michael Catena dissatisfied customer I ordered the bomber jacket from boot barn off of Facebook marketplace waited forever for it to be shipped when it arrived I opened up the bag came in and it is a cheap piece of crap nothing like they advertised in the ad and in the picture on Facebook marketplace I called PayPal they put it in the dispute and boot barn contact me only through emails they're offering a lousy 10% refund I will not accept But a full refund plus shipping

I notice your company has no size for 46*30 and up and no xxx shirts in fire resistance clothing. Very disappointed. As a customer in your stores selling them