Boost MobileReviews 1,034

This phone company s**** they are unfair they refused to refund the money we paid early won't have access to the phone anymore because it broke and they couldn't refund the $47

Scammed me out of my telephone number and refused to give me the port out pin for months until they closed my account! All the locations in the Bronx are successful scan artist who also over charged me for an IPhone 11 when I was a new customer transferring my number.

They have the worst customer service ever. I have been dealing with them for two days transferring my service from boost to another carrier. I have talked to them at least six times and each time I call I am told something different so really just being lied to. It should not be this hard for them to unlock the phone for me to use with a different carrier. It feels like they're making it so difficult that you don't want to leave them and you'll just give up and end up staying with them because you have to go through so much.

Boost mobiles insurance ripped me off, my phone cracked it still worked so I would just leave it at home so I wouldn't get glass on my finger and so it wouldn't stop working, I was to busy at the time to have it replaced I knew I had insurance so it was no big deal, but when I tried to have it replaced they said that I was denied because it ran out minutes same day that happened I made my payment because of that there saying it was off when it broke, bull $#*! there fired

I was an old Republic mobile customer taken over by boost. I did not want boost and signed up with optimum mobile. In the process of changing over boost locked my phone and I went thru weeks of long talks with boost techs trying to get my phone unlocked. They said this happened to a lot of people. They totally screwed up and had a very hard time trying to fix it, and of course then I received my first bill from boost and had to work on getting that cancelled. A LOT of time on the phone to boost. I just hope it's really over with them and I never hear from them again.

I was a loyal virgin mobile customer, then the company was bought by boost mobile, they were okay up until boost was purchased by dish network. That's when everything went downhill. My data speed was restricted badly, I wasn't allowed to restart my plan because they eliminated that option, they eliminated adding data packs. The only way you can get your data is if you wait until your billing cycle. Insane! I immediately ditched this company for AT&T and it was the best decision ever! Unfortunately l, trying to get my phone transferred from this company was another nightmare! My phone was supposed to be unlocked, however, that was not the case. Boost kept giving me the runaround on hold, they'd tell me they opened a ticket, they gave me fake unlock codes etc. I eventually had to file a complaint with the FTC against this company, FTC immediately got after them and I got a email from a boost executive that gave me the code to unlock my phone (after almost a month!) Unfortunately, I already had to buy a new phone,but at least I finally got what I asked for I guess. My point is, avoid this company at all costs! Unless you like being scammed out of data, being stuck somewhere without any ability to use your phone, being lied to about data being added to your account after you paid for it, etc.etc. Having these scammers as a phone service was so extremely stressful! I was a customer for almost 15 years. Avoid them! RUN!

I have no cellular network several times a day. This is unacceptable. Boost is lousy. I will never go to this provider again.

Stay away from Boost Mobile! I bought a phone from them, paid cash, and they will not unlock my phone saying that I haven't been a customer for 12 months so they can't unlock it! First of all I didn't sign a contract stating that and second of all it's my phone and I can't do what I want with it? For 2 days I've been trying to get it unlocked! But if I go to a Boost store and pay $100 cash then it can be unlocked! Sounds like some shady $#*! to me! Service is horrible and I live up the street from the tower, every call I make is dropped and nobody can figure out the problem! DO NOT become a BOOST MOBILE CUSTOMER ( Victim) I wish I could give 0 stars!

I ordered a phone from boost online for $200 in May 2023. After I ordered the phone, I saw the same exact phone on their website in a different spot for $75. I tried to cancel the order and they told me no, then I tried to get a price match and was also told no. I ordered 2 more phone at $75 each. So the $200 phone arrives and I message to get an RA they said they would email it to me. They didnt, I messaged and called a total of 15 times to get a return authorization and them giving me excuses and telling me they would put notes on my account, keep checking my email blah blah blah. So today I message again and they tell me its too old to return. Ive been trying to return it for months and I guess this was the goal for them the whole time. Been a customer for over 10 years, I will never order anything from them again and plan on switching my family's phone carrier.

First off my bill is not due till Nov 4th I have been using boost one app on Oct 19 I used boost coin to pay bill early they went into my credit card account and took another monthly payment THINKING OF PRESSING CHARGES

I've spent several hours over the course of half a year at this point trying to get a refund. Long story short, called to terminate the service, was promised a refund, called back to follow up a month later and was told it's still processing, still nothing after half a year of waiting. Ended up filing a BBB complaint only to have their agent plainly say that they're not refunding me because while the request to cancel happened before the end of the billing cycle, porting the numbers happened after the end of the billing cycle. The agreement clearly states that either request for cancellation *or* porting is sufficient.

I purchased an iPhone 12 just a few weeks ago and was told that I could import my old cell # from another carrier within the month of purchase, well that's a lie! I was also told that all I had to do was purchase another SIM card because the one I purchased with the phone was only for that number, that's a lie. No importing and SIM card was a waste of money - BECAUSE THEY LOCKED MY PHONE - WHICH PREVENTS A PERSON FROM HAVING ASSESS TO YOUR PHONE - NO IMPORTING - TO BOOT - I OWN THE PHONE, I BOUGHT IT. SO THEY WILL BE IN LITIGATION!

I have to step outside in the cold to get service on my phone because it doesn't even work in my house not to mention everytime I go into a Dollar General smh

I've been with boost for 10 years now and I remember before was Virgin Mobile. I have no complain about the signal eventhough is not perfect but my main complain is unknowlegble customer service and terrible policy. Here is my experience:
I had 2 lines with them and my wife wanted to switch from at and t to boost because of affordability. Finally we got 3 lines with boost. I contacted them to put all three lines into one account as Family Plan and they did for $110 a month for all 3 lines. However after a year I was checking the website and I saw they are ripping me off because they offering same plan for existing customers for only $25 a month! So I contacted them but they said I first need to go to boost mobile store to separate the lines! A Day after I went to boost mobile store I'm Concord CA and they said you need to contact customer service and not come to store!
So I contacted customer service and they said due to technological issue we are unable to separate your lines and if you want to have a single line you have to get a new number line from us! I asked if this technological issue will be fixed one day and they said probably!
It's been one year now that every month I call them and still they don't want to separate my lines so I can get a better price plan because they prefer to keep ripping me off!
After this I warn people never go with boost, never trust boost as they are the worst. I am now changing provider and happy with the affordability and professionalism of the new provider.

Poor services they don't give you time to pay your bill damn send a message an say bill due today an the next 10 minutes my phone off damn it's was like 6.30am an they hooked up with dish crappy services highly don't recommend I'm looking for another provider

I had 2 lines with boost mobile. A and B. Phone A broke and I purchased a new iphone to replace it. Boost told me my phone was not compatible with their network. They then transferred line B to my new phone instead of line A. Now I have a new phone working with the wrong number and an existing phone with no service. They maintained that my new iphone was not compatible with the network despite it being active with the wrong number on their network.

I asked them to close my account and I would move the numbers to a different carrier. I activated my incompatible iphone with another carrier. The following week I received a new SIM card from boost and was automatically billed for another month of service for phone B which had been disconnected the week before. I called to request a refund and was told to wait 5 days for the request to be processed and 3-5 days for the refund. I waited 13 days and call to check the status. I was told my account was still active and after explaining that phone A was ported to another carrier and phone B was disconnected by Boost 2 weeks prior they again asked that I wait 5 days for the request to be processed and 3-5 days for the refund. So my son has a phone that was working correctly until boost move his number to my phone. I have 4 SIM cards from Boost with no service on any of them and they have not refunded the payment they took for a phone number they disconnected 2 weeks ago.

Boost infinite is horrible. Signed up for the I phone 15 and 3 lines one service. Still waiting on last phone to come, and still waiting to activate line 2. They had a a glitch or system failure last week and no one knows what there r doing. Called up numerous times to get activated and they are having problems. Have one ticket submitted and emails sent to support. Chat reps, phone reps all useless. Worst experience ever. Paying for a service can't even get fully set up on, it's crazy. Stay away. Go with Verizon. Which was my first choice, sending phones back, and switching to Verizon.

Actually there should be 0 on the customer review rating. Uncaring company most of the agents i spoke to made an effort to help but the BOOST MOBILE process failed completely. There is a 10 day limit on purchases. The last date I had to return items was October 9. I called Boost on October 1, 2, 3, 6 and 10th. Asking for refunds on 3rd and 6th on a phone and a payment plan. I had tried to port a number from another cell company but BOOST MOBILE was unable to do the port. I asked for a refund on the 3rd, and the 6th and was told that every thing had been done and was being processed. But nothing had been processed. After calling on the 10 I found out the 10 days on returns was up as of the 9th. After explaining why my phone ($200) had not been returned and asked for a refund on the payment plan ($40) the BOOST MOBILE supervisor simply said no. So BOOST MOBILE did not send me any info on how to return the phone - as I was told would be done. This company realy doesn't care about customers. DON'T USE THIS BOOST MOBILE. Just to add I have filed a complaint with the FTC. And I will follow up with a compaint with Public Service Commission and Attorney General of Georgia.

The app goes down for days on end. Automated customer service offers no help or advice why it's not working