I switched to boost in August. When I woke up this morning my service was suspended. The reasoning was because I violated voice usage terms and conditions, whatever that means. I called and spoke to a supervisor who hung up on me because she couldn't explain what that meant and she barely spoke English. My bill was paid in September, but I have no service for no reason. I had to send a email to *******@dish.com and they haven't responded yet. Why should I have to contact a third party for service? I paid boost for phone service that I can't even use.

Absolute trash all of it!
Customer service, phone service, phone insurance process. ABSOLUTE TRASH!

My phone changes from LTE to EDGE unexpectedly and my phone no longer works at even a 3G speed. I can't browse anything or go on a single app that requires data. It never connects to wifi without issues. I mean really this is a dinosaur carrier, it's so outdated. I IMMEDIATELY switched carriers and upon telling them why they were actually shocked as to why. "Most carriers don't do that" is what I was told and that was all I needed to hear. #BoostMobileIsOverParty

Got screwed because of techno-stupidity, CHANGE ALL PINS IF GOING TO STORE ON WORNALL, IN KC! PLEASE

Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
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Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
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Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
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Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
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Lawsuit on the way! Lawsuit on the way!

I have been a Boost Mobile customer for 5 years. Overall I have been satisfied with the service, but today I had a terrible experience at two of their stores. Here is the three page letter I am sending corporate:

Dear Boost Mobile:

I had a terrible experience at one of your Fort Wayne stores, and I would like to take a moment to share my experience with you. I am going to give you two versions, the very short version and the very long version. That way you can just cut to the chase if you want to. Everything I am about to tell you is true. It all happened at the 1101 Goshen Ave. Location (well, and also at a store on Bluffton Rd., but I will get to that later).

The Very Short Version:

I would like to be refunded $50, which is the difference between the Motorola E4 Plus I purchased and the ZTE Prestige 2 I exchanged it for. The employees at the Goshen Ave. Store refused to refund me the difference. I am providing a copy of the receipt for the Motorola. I was not given any other receipts.

The Very Long Version:

I first laid eyes on your employees at the Goshen Ave. Location on February 22nd. My ZTE phone (ZTE BoltonSee attached Recently Used Devices printout from myaccount.google.com/deviceactivity) would not charge. I asked your employee (Hari C., according to the receipt; I never asked for his name) what the problem might be. He only really seemed concerned about selling me another phone. I had to ask him to please put it on a charger to see if it would charge. He did that and said my charging port was bad and accused me of pushing the cord in too forcefully. I asked him if there was still a warranty on my phone. He said, I dont think so. I asked him what that meant, because it either is or is not under warranty. Then he gave me some kind of answer like, It is notI dont think soProbably not. I asked him how we might be sure. He did Google ZTE warranty for me, and it turns out my ZTE is still under warranty. I have returned the phone to ZTE and am taking care of that part of things on my end.

Hari C. And I argued for a bit about whether a charging port is the same thing as a charging dock. Truthfully, I didnt care to argue, but I did want to use the right terminology when referring to something. I asked him if the two were one in the same, and he said something like, It doesnt matter. He then was about to say something and then told me he couldnt say it because it would be a very rude thing to say. I told him to go ahead and say it since we were all being honest. He refused. Things only went downhill at that point.

I stood there for a few seconds debating on what to do. In retrospect, I should have just gone to WalMart, but I was busy yesterday and I just needed to have a phone. I let Hari C. Sell me a whole package: The Motorola, which he assured me over and over was a good phone, the cover, screen protector, car charger, and an extra travel charger. To his credit, he did throw in a headset.

The Motorola was awful. I run two businesses: A rental property business and a small taxi company. With regards to my taxi customers especially, I need to make sure they can hear me and I can hear them. When they tell me their pick up location, I need to be able to hear it the first time. I cant afford to ask my customers to keep repeating themselves. They need to hear me also. The reception on the Motorola was just terrible. Very tinny and far away sounding. I had other (minor) issues with it as well, but I probably could have lived with those, had the sound quality been okay.

I called Hari that night about five minutes before the store closed. I told him that the sound quality on the Motorola was very bad and that I would be in the next day. He said ok.

Today I returned to the store and there were two men there. Hari remembered me from the day before. The other one had never met me. Both of them gave me a song and dance about how good the Motorola supposedly is, how they have never had any complaints or returns, etc. Hari kept blowing into the phone, as if that proves something. They told me to keep the charging port (or maybe the area next to it, not sure), free of debris, and the guy I had not met previously later recommended I purchase something to go in my ear so I can hear people. Between the two of them, it was like a vaudeville act. I told them they both must be joking, that this whole thing must be a joke, and I stormed off.

I called Customer Care and spoke with Tony, who told me to go back to that location and ask for the manager and then inform him that I had 7 days to make an exchange. I returned to the store and asked the other guy (Hari was busy) if he was the manager. He said yes, but I have my doubts that he was.
I told him what Tony said, and he still argued. Eventually he agreed to an exchange, but only after giving me a talk on how he would have helped me if I hadnt copped an attitude. He pompously explained to me that he was only helping me because of my five year history with Boost Mobile. I dont understand why he thinks I was the one with an attitude. Yes, of course I had an attitude when I was told I couldnt exchange the phone. But up until that point all I did was struggle to get help.

I told them that although I am not 100% happy with the ZTE, that I would like another ZTE because at least it has decent sound quality. We all decided it would be best for me to have exactly the same ZTE I had previously. I couldnt think of what it was called. I asked Hari if we could look it up on the computer. He said no, but a few minutes later he said he remembered from the day before that it was a ZTE Prestige II. I trusted him because it kind of sounded right. (A few minutes later, I heard him whisper to the other guy something like, Are we sure thats what she had? Apparently he was just guessing. The Goshen Ave. Location did not have a Prestige II. Hari told me NO stores in the area carried it. I doubted him, so I made a couple phone calls and found out right away that the store on Bluffton Rd. Carries it. The lady there was nice enough to let me exchange the Motorola for that phone. The guys on Goshen Ave. Made me go home to get the box and charger. Then they told me to go to the Bluffton Rd. Location to do the exchange.

When I got to the Bluffton Rd. Store, the lady there showed me the phone and asked me if it was the same as the ZTE I had. I told her it looked smaller, but that I would go ahead and do the exchange if no stores carried the model I actually had. She informed me that no other stores did because Boost no longer makes it. Having been lied to the whole day, I wanted to verify what she was saying by making a few phone calls myself, but it was getting late and they were all pushing me into doing the exchange. I was too tired at this point to really put up much of a fight.

The exchange was made and I sat in the store for a few moments to download Gmail, Messenger, Facebook, and RoamPay X. The lady there made some snide comments about how the phone was functioning fine and how Boost had nothing to do with the apps I was downloading. I informed her that I just wanted to download those things before leaving the store so I could make sure they downloaded properly and I could use them.

I left the store.

Then I returned because I realized that the Prestige II was $50 less than the Motorola. I was informed that I would have to speak to the Goshen Ave. Location about it, so I called them. They are refusing to refund the difference. Hari C. Tried to persuade me to believe that I wasnt being shorted on anything. How stupid do they think people are?

So here we have come to the end of this completely true story. If you have made it this far, I thank you for listening, and for your prompt attention to this matter.

I just got a free Boost Mobile card code from http://boostmobile.reloadcodes.com