Boost MobileReviews 1,034

Ben with Boost Mobile for about 13 years here. Recently you're a 2024 I decide to go and take my service elsewhere because I have been constantly having problems with internet delay text messages not receiving phone calls. And this is Ben with Boost Mobile for about 13 years here. Recently you're a 2024 I decide to go and take my service elsewhere because I have been constantly having problems with internet delay text messages not receiving phone calls. And this is Why I chose to Leave them. I paid my Bill February 26th heard is March 8th I called to get a partial refund for the 2 weeks of service that I'm not going to be using.
And the refusing to do so, even though i've called them countless times through the. Bill February 26th heard is March 8th I called to get a partial refund for the 2 weeks of service that I'm not going to be using.
And the refusing to do so, even though I've called them countless times through the month. To try to get help with my service. And there was nothing they could do. To try to get help with my service. And there was nothing they could do. So why would I want to stay With a service that don't work

Boost is horrible, we pay the day before but ALWAYS have to call to get it back on always wasting a half hour, THEN it takes HOURS for them to get you reactivated! I can't wait to get rid of them!

Boost Mobile now is very very bad super unreliable.drops calls,drops internet,will not send text messages half the time. My job depends on me being able to access the internet and using Texting and making phone calls... Boost Mobile has dropped the ball on this for me. I'm switching services as soon as I can... If you don't care about making any phone calls,texts or half of the time having access to internet then this is the service for you.

NEVER use boost. They suspended my account when I wanted it to be disconnected then charged me told me they couldn't refund me and are making no sense at all about why they took the money from my account. Talked to 3 different people got nowhere besides basically I need to just eat the money because they are following their rules. The phone never worked ever. Never made one phone call. Never could get service and now I need to wait for them to submit tickets to unsuspend the account when they keep telling me the account is active. None of this makes sense. And honestly the worst choice I've ever made

Good and the best of boost mobile wireless phone service I ever had in the past in the years I know it

I purchased an IPhone from Boostmobile 2 months ago, they shipped my Iphone with UPS and UPS delivered the wrong merchandise to me, I contacted UPS and they said they will deal with Boostmobile since they are the shipper and Boostmobile says they will not give me a refund because it is not their fault so long story short, I purchased an Iphone from Boostmobile, I paid to Boostmobile for it but I never received and Boostmobile does not care about it because they already got my money. I am given one star only because zero stars is not an option! I am so frustrated!

Worst customer service agents their trained to say NO I CANT AND WILL NOT HELP YOU NO NO NO HORRIBLE COMPANY CUSTOMER SERVICE NO NO NO I WON'T HELP YOU

I was a boost mobile customer for 16 years. My current phone was starting to give me problems so I called customer service and purchased the phone and let them know I had moved 2 years prior and gave them the correct updated address. Why did they still ship to my old address. Called boost mobile to rectify they situation. I was told it's there policy to send phones to original account information. Even though they confirmed having my new address on file. They refused to re send the phone or refund. Boost mobile policy sucks. They lost a 16 year customer over a 48$ phone because their policy does not account for people moving or updating addresses.

Boost mobile took me through hell and back.
I've began this process with Boost on 1/2/2023.
I've only been cheated by 2 companies and this is one of them.
They lied until they until they couldn't lie any longer.
Finally, I called the FCC and they helped me with this mess.
Buyers Beware.

I have been trying since Christmas to upgrade my phone. I have called several time and had several tickets put in as well as emailing this address for assistance with no response. I keep getting the error message attached and the price of the phone keeps climbing. I have been a customer for about a year I have 2 lines that I pay for and wanting a 3rd, but my Daughters phone has been saying no Sim for several months, after we pay the bill it works for a couple days then quits. I upgraded her yesterday from an iphone8 to an 11. She was supposed to get a credit for more than 1 month, but was only given 1 month. Normally we are so happy with boost, but if I cannot do something as simple as upgrading, talk, pay, or get a resolution in a timely manner, I need to just cancel my lines. I just wanted to reach out one more time before doing so, because things have been ok till now.
I have tried 4 differn cards, boost says its there system. The upgrade price online is 59.99$ or 71.58$ with protection at check out and in store the phone it's 150$.
Even after all that I called back was asked my issue 5 time for everyone to suggest thesame old same. I'm done with boost!

I signed up 11/10/23. On 11/30/23, I called to cancel and return phone. I was told sternly that I couldn't return because it was over the ten day limit, that I'd be billed for $800.00. I informed customer service that nowhere did ANY one or emails talk about the ten day limit. Then she hung up on me.
I've been billed monthly since, and called my card company and canceled the payments, or ability to charge.
I called back today so they wouldn't send me to collections and was told I couldn't return the phone because I was passed the 30day limit. Had I received proper information, the phone would have been returned immediately. Even though the calls that I made are noted, I'm paying $88.00 for a phone I won't be using! $800! Not $88.!
No! No! No Boost!

I spent an hour on the phone today trying to get a refund for a number/account I do not/have never used. They couldn't. He says he knows I could think of other ways to spend the money he wouldn't refund. I wanted to scream.

Trash company. Was with them 7 years and went to switch services. Canceled my service through boost 4 days before my payment was due and switched services. They charged my card and when I submitted 2 refund request they said it was nonrefundable and couldn't explain why. TRASH DO NOT RECOMMEND SCAMMERS look at reviews online and other people have had the same problem. DO NOT WASTE YOUR TIME OR MONEY TRASH.

Be warned Boost does not stand behind the phones they sell. Since the 4th day my new $850 phone completely freezes up every 48 hours and requires a hard reboot. Their 30 day warranty is all 100% BS. Motorola offers zero help as well for their one-year warranty they want you to send it in can take 6 weeks and do not give you a phone to use in the meantime unless you choose to get screwed for their protection plan.

Unfortunately I paid for a one year subscription plan before doing my research. I wasn't able to make any calls after one month and no matter how many times I talked to the technical support they weren't helpful and didn't follow up. Do not buy!

I signed up with Boost back in Oct 23 due to cheap prices. I ported my number in from TextNow. It took two weeks to get my phone activated. I had trouble with the physical sim and had to wait to get an eSIM. I wanted to port out to Verizon in Dec after getting a good job. Before that the service for Boost was horrible. The Boostone app didn't work half the time. The internet went slow after using 30 gb of data or they wanted you to buy more data. If you used all the data the hotspot didn't work. Mind you this was the unlimited plan too. Nothing worked right. Now when I tried to port my number out to Verizon it has been 30 days and I still haven't been able to port out existing number from Boost. On top of that I had to pay a phone bill while they attempted to fix the situation. Now I either have to pay another phone bill for two carriers or lose my number. I am very upset with Boost. I got this number from Boost 15 years ago and now lost it back to Boost! Wow what a waste!

Recently I went to Mexico and used their add on plans for Mexico Plus to have service and data I got the 8gb which did fine but after the monthly payment which I still paid for the add on it completely stopped my service entirely besides calls & texts. 1st off contacting their customer service takes forever 2nd I had to get someone to call in the USA to contact their Support since it would tell call # not recognize and 3 they Made my sister wait almost 45 minutes for them to absolutely solve nothing. They told her that they would fix it asap but guess what that was a total lie. So yeah boost you lost a customer and I will absolutely not recommend this to anyone. As soon as I hear boost mobile it's all cons from me!