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BookVIP

3.0

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BookVIP Reviews Summary

The company has garnered a mixed reputation, with significant concerns overshadowing positive experiences. Customers frequently report issues with booking processes, payment rejections, and unresponsive customer service, leading to frustrations and perceptions of a scam. Many reviews highlight a lack of transparency regarding terms and conditions, often resulting in unexpected fees and limitations on travel packages. Conversely, some customers have praised the overall quality of their trips and the value for money when services function as promised. However, the predominant sentiment indicates a need for improved communication and customer support to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
32
value
30
shipping
13
returns
20
quality
27

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6,444 reviews

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Texas
1 review
0 helpful votes
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Easy process
May 30, 2018

So far everything has gone smooth with booking our trip through them. Trip isnt until September and we have to confirm trip 3 months prior so at that point we will be finialzed!

Date of experience: May 29, 2018
chanel s.
Maryland
1 review
0 helpful votes
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was ok
May 30, 2018

very resonable and affordable dont know if ill book again or not but it was ok i didnt like that i had a problem understand the rep who process my order but over all the out come was ok

Date of experience: May 29, 2018
Texas
1 review
0 helpful votes
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Great transaction!
May 29, 2018

Easy booking process and good information about the trip during the process. Looking forward to Cabo!

Date of experience: May 29, 2018
Texas
1 review
0 helpful votes
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I'm very excited and so are my kids. Looking forward to this trip and we can't wait to enjoy our book V I P reservation.

Date of experience: May 29, 2018
New Jersey
1 review
0 helpful votes
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Great price and service so far. I hope my trip goes smothly without any problems in July. The communicstion was great too.

Date of experience: May 28, 2018
Florida
1 review
0 helpful votes
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Great job
May 29, 2018

Great job can't wait for my trip with my kids and fiancee enjoying the sun the food and my family. What else do you want me to say because this is really ridiculous

Date of experience: May 28, 2018
Ohio
1 review
0 helpful votes
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Very good
May 26, 2018

The person that helped me complete by reversation was very polite.
I would definitely do this again if my trip goes well.

Thank you

Date of experience: May 25, 2018
Georgia
1 review
0 helpful votes
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Excellent
May 25, 2018

Excited about this opportunity. Looking forward to staying at the resort. I believe thousands of people will be able to enjoy this great offer. Also social media is a great place to advertise their programs, and promotions.

Date of experience: May 24, 2018
Texas
1 review
0 helpful votes
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Awesome vacation were going to go on Im so excited because Cancun is the best vacation spot to go to! I recommend everyone to go to Cancun at least once in their life! I had an easy time booking my trip with bookvip and it was really easy getting it set up! Please give book vip a chance at a wonderful vacation!

Date of experience: May 24, 2018
Maryland
1 review
0 helpful votes
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Awesome team at bookvip from first call to end of vacation, they were great and excellent with assisting us.

Date of experience: May 23, 2018
Missouri
1 review
0 helpful votes
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This was just a great experience. They have so many resort to pick from, that my husband and I changed our Resort 4 different times and I do mean 4. We had no Problem they changed them with smiles on their faces. This was a pleasant phone and customer service. We can't wait to see how the Resort experience will be. Thanks BookingVIP.

Date of experience: May 23, 2018
Texas
1 review
1 helpful vote
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Great information
May 23, 2018

Everyone I talked to on the phone was great and very helpful and was able to fill me in on everything. Awesome!

Date of experience: May 22, 2018
Texas
1 review
1 helpful vote
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BookVip really delivered. We were really pleased with the hotel. It was located in a good spot, very clean and the rooms were great. I will definitely use BookVip again.

Date of experience: May 21, 2018
Florida
1 review
1 helpful vote
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I don't even have the strength and energy to tell anyone about annoying this process with BookVIP is. Just take my word. If you feel like saving money on a trip but have a ton of headaches, BookVIP is the way to go.If money is not a concern, go elsewhere.

Date of experience: May 20, 2018
Texas
1 review
2 helpful votes
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Awesome!
May 22, 2018

The process was simple and the representative I spoke to was very helpful and patient. Being this was my first time booking with this company, I had a lot of questions. The representative took her time explaining and helping me find the best package for my vacation experience.

Date of experience: May 20, 2018
Kentucky
1 review
0 helpful votes
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Great deal, horrible execution. Had several order issues from being overcharged, to rejected because I was too young (I am not), having the support line not call me back then being disconnected and having to call the sales number to reach a person, then having my card declined because in the process of having a person try three times to get my order correct on the phone they must have messed up the number. I called my bank and no charge attempts were made for my card. Now, all seems to be well but I am dreading checkin to find out what other surprises there are.

Date of experience: May 19, 2018
Illinois
1 review
1 helpful vote
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Good
May 20, 2018

Easy booking experience and we are looking forward to our trip. I hope the checking in at the hotel is just as easy.

Date of experience: May 19, 2018
Illinois
1 review
1 helpful vote
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This was the first time that I have used BookVip and it was wonderful. It was so easy and the customer service reps were excellent. Very helpful and I can't wait for my honeymoon! Thank you!

Date of experience: May 18, 2018
Indiana
1 review
1 helpful vote
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Excellent customer service. Staff explained everything in great detail so there will be no hidden fees or agendas.

Date of experience: May 18, 2018
North Carolina
1 review
1 helpful vote
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Easy
May 18, 2018

Easy to use no pressure not stressful. First time. Would use again rep knowledgeable. Good dates enjoyed the experience. Don't like doing this review

Date of experience: May 17, 2018

From the business

BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews


bookvip.com
North Miami Beach, FL
+6
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