Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with significant concerns overshadowing positive experiences. Customers frequently report issues with booking processes, payment rejections, and unresponsive customer service, leading to frustrations and perceptions of a scam. Many reviews highlight a lack of transparency regarding terms and conditions, often resulting in unexpected fees and limitations on travel packages. Conversely, some customers have praised the overall quality of their trips and the value for money when services function as promised. However, the predominant sentiment indicates a need for improved communication and customer support to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far everything has gone smooth with booking our trip through them. Trip isnt until September and we have to confirm trip 3 months prior so at that point we will be finialzed!
very resonable and affordable dont know if ill book again or not but it was ok i didnt like that i had a problem understand the rep who process my order but over all the out come was ok
Easy booking process and good information about the trip during the process. Looking forward to Cabo!
I'm very excited and so are my kids. Looking forward to this trip and we can't wait to enjoy our book V I P reservation.
Great price and service so far. I hope my trip goes smothly without any problems in July. The communicstion was great too.
Great job can't wait for my trip with my kids and fiancee enjoying the sun the food and my family. What else do you want me to say because this is really ridiculous
The person that helped me complete by reversation was very polite.
I would definitely do this again if my trip goes well.
Thank you
Excited about this opportunity. Looking forward to staying at the resort. I believe thousands of people will be able to enjoy this great offer. Also social media is a great place to advertise their programs, and promotions.
Awesome vacation were going to go on Im so excited because Cancun is the best vacation spot to go to! I recommend everyone to go to Cancun at least once in their life! I had an easy time booking my trip with bookvip and it was really easy getting it set up! Please give book vip a chance at a wonderful vacation!
Awesome team at bookvip from first call to end of vacation, they were great and excellent with assisting us.
This was just a great experience. They have so many resort to pick from, that my husband and I changed our Resort 4 different times and I do mean 4. We had no Problem they changed them with smiles on their faces. This was a pleasant phone and customer service. We can't wait to see how the Resort experience will be. Thanks BookingVIP.
Everyone I talked to on the phone was great and very helpful and was able to fill me in on everything. Awesome!
BookVip really delivered. We were really pleased with the hotel. It was located in a good spot, very clean and the rooms were great. I will definitely use BookVip again.
I don't even have the strength and energy to tell anyone about annoying this process with BookVIP is. Just take my word. If you feel like saving money on a trip but have a ton of headaches, BookVIP is the way to go.If money is not a concern, go elsewhere.
The process was simple and the representative I spoke to was very helpful and patient. Being this was my first time booking with this company, I had a lot of questions. The representative took her time explaining and helping me find the best package for my vacation experience.
Great deal, horrible execution. Had several order issues from being overcharged, to rejected because I was too young (I am not), having the support line not call me back then being disconnected and having to call the sales number to reach a person, then having my card declined because in the process of having a person try three times to get my order correct on the phone they must have messed up the number. I called my bank and no charge attempts were made for my card. Now, all seems to be well but I am dreading checkin to find out what other surprises there are.
Easy booking experience and we are looking forward to our trip. I hope the checking in at the hotel is just as easy.
This was the first time that I have used BookVip and it was wonderful. It was so easy and the customer service reps were excellent. Very helpful and I can't wait for my honeymoon! Thank you!
Excellent customer service. Staff explained everything in great detail so there will be no hidden fees or agendas.
Easy to use no pressure not stressful. First time. Would use again rep knowledgeable. Good dates enjoyed the experience. Don't like doing this review
Answer: Hi Rory, Thank you for your question. If you are a US citizen, you will need a US passport to travel outside the country. James Colligan Owner BookVIP.com
Answer: Hi Harvey, Thank you for your question. The reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. The requirements for singles depeds on that specific hotel special offer. For example, here is a link to the qualifications for singles at the Villa del Palmar Cabo / 5 Star Cabo Beach https://www.bookvip.com/hotel_details/termsandconditions/27. If have any further questions please call our vacation specialists 24 hour a day / 7 days a week. 888 849 8450. James Colligan Owner BookVIP.com
Answer: Hello Amirah BookVIP is the largest provider of first time vistor promotional packages in the world. The reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. The only issues we have is when some customer's try to circumvent's the resort's eligiblity requirement's as naturally everyone wants to save up to 80%. We have over 3.8 Million followers on Facebook, sent over 100,000 families on vacation this year and have over 26,000 customer video reviews saying we are the best. http://bookvip.com/sitereviews. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com
Answer: Hi Carrol To answer you question yes as the reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. BookVIP is the largest provider of first time vistor promotional packages in the world. We have over 3.8 Million followers on Facebook, sent over 100,000 families on vacation this year and have over 26,000 customer video reviews saying we are the best. http://bookvip.com/sitereviews. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com
Answer: Hi Nick Just your US passports
Answer: Hi Evelia Please call just call 888 849 8450 to schedule your dates.
Answer: Hi Evelia Please call just call 888 849 8450 to schedule your dates.
Answer: Hi Patty, Thank you for your feedback. You purchased an Open Dated package for the Morritts Cayman which is why you received that code. As I meninder you can call us anytime next 12 months to set your travel dates 888 849-8450
Answer: If you booked an open dated reservaton which is good for 12 months so you can lock in the price (a reservation without dates), it wont show in the My Reservations until you call and set your actual travel dates.
BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews

