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The company has garnered a mixed reputation, with significant concerns overshadowing positive experiences. Customers frequently report issues with booking processes, payment rejections, and unresponsive customer service, leading to frustrations and perceptions of a scam. Many reviews highlight a lack of transparency regarding terms and conditions, often resulting in unexpected fees and limitations on travel packages. Conversely, some customers have praised the overall quality of their trips and the value for money when services function as promised. However, the predominant sentiment indicates a need for improved communication and customer support to enhance trust and satisfaction.
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Great experience speaking with customer service; was knowledgeable and helpful! I look forward to booking other trips with Book VIP!
My vacation and how much the trip was very reasonable price couldnt ask for a better deal thanks a lot I will be sure to recommend you all to someone else that would love a vacation
Book vip the are best websites you can go to place the reservation its great. I used to use other app the service not that great but joined books vip its the best thing happened to me
Awesome customer service. Great follow up. Friendly. This will be my first trip to Mexico and BookVIP is walking me through the process with ease.
It all went great and the customer service rep was good, clear and very respectful. I will use the web site again.It was a awesome experience
I was mislead and Im upset. I was never told that i was no longer staying at the Mayan palace in Nuevo Vallarta with the upgrade of the all inclusive plan. This is my 10 year anniversary and Im already upset at this
LOVE it... Told everyone about the deal I got off this site. Customer service was great and they also help me with some changes will use this site again for future trips
First Vegas Trip with our grandkids! We got to stay at the WestGate Resort & Casino very conveniently located near everything. The rooms were very nice and very spacious for our family of 6. We had a great time and made some great memories! Thank you bookvip for allowing us this great experience and huge savings on our Las Vegas Cinco De Mayo weekend get away! We will be back for my birthday in June :)
We had the best time here, felt like we were in a tropical place with the lush trees and the beautiful pool and lazy river. We will definitely return again
Helpful customer service, but the phone service was not the best. Signals kept coming off. And we recommend this to anyone in the future.
BOOKVIP.com has large variety of choices/places to pick from.
I had to keep calling for them to get it right... I was on hold for a while and kept getting transfer... I just hated it... and will never do it again
Good but, something couldn't understand, make a mistake on by process and never explain everything. So I thought I should have been a gave a list one bush Garden ticket because of their mistake. Thanks
I hope the trip is better than what I had to deal with to book it. I think the process should not have taken 3 different people to accomplish.
The process went very smooth and rep was very informative. Now, just waiting for our trip and praying everything goes thru accordingly.
I WON A ALL INCLUSIVE DEAL TO CANCUN MEXICO AND CALLED AS REQUESTED. FROM THAT POINT ON THE SERVICE AND ATTENTION WAS FENOMENAL. I MADE MY RESERVATION AND WAS GIVEN THE INSTRUCTIONS OF HOW TO PROCEED AND AS EXPECTED EVERYTHING HAS GONE SMOOTH. I WILL CONTINUE WHEN I GET BACK FROM MY VACATION.
The costumer service was really good and easy to talk to and answer all of my questions, i really appreciate it.
Bookvip is a timeshare promotion. There are a lot of stipulations, be mindful. Bookvip has a good booking price, but you have to pay resort fees in advance. Double beds are the ONLY option unless you upgrade for over $50 per night to a king. I'll submit another review once I've visited the resort and tell about my experience.
The only problem was the time share promotion. That was the catch and that is misleading because you be thinking you is getting a deal and then that happens other than that everything is great.
Reservation was smooth and pleasant. Looking forward to spending time in Orlando, fl with family. Hope to visit Disneyworld and many of the other sites. Great value.
Answer: Hi Rory, Thank you for your question. If you are a US citizen, you will need a US passport to travel outside the country. James Colligan Owner BookVIP.com
Answer: Hi Harvey, Thank you for your question. The reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. The requirements for singles depeds on that specific hotel special offer. For example, here is a link to the qualifications for singles at the Villa del Palmar Cabo / 5 Star Cabo Beach https://www.bookvip.com/hotel_details/termsandconditions/27. If have any further questions please call our vacation specialists 24 hour a day / 7 days a week. 888 849 8450. James Colligan Owner BookVIP.com
Answer: Hello Amirah BookVIP is the largest provider of first time vistor promotional packages in the world. The reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. The only issues we have is when some customer's try to circumvent's the resort's eligiblity requirement's as naturally everyone wants to save up to 80%. We have over 3.8 Million followers on Facebook, sent over 100,000 families on vacation this year and have over 26,000 customer video reviews saying we are the best. http://bookvip.com/sitereviews. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com
Answer: Hi Carrol To answer you question yes as the reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. BookVIP is the largest provider of first time vistor promotional packages in the world. We have over 3.8 Million followers on Facebook, sent over 100,000 families on vacation this year and have over 26,000 customer video reviews saying we are the best. http://bookvip.com/sitereviews. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com
Answer: Hi Nick Just your US passports
Answer: Hi Evelia Please call just call 888 849 8450 to schedule your dates.
Answer: Hi Evelia Please call just call 888 849 8450 to schedule your dates.
Answer: Hi Patty, Thank you for your feedback. You purchased an Open Dated package for the Morritts Cayman which is why you received that code. As I meninder you can call us anytime next 12 months to set your travel dates 888 849-8450
Answer: If you booked an open dated reservaton which is good for 12 months so you can lock in the price (a reservation without dates), it wont show in the My Reservations until you call and set your actual travel dates.
BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews


Thank you Anastacia for the valuable feedback. It looks like you accidentally transferred to wrong department when booking. This is definitely unsusual, however, appreciate your feedback so we can look into usee.
James Colligan
Owner
BookVIP.com