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BookVIP

3.0

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BookVIP Reviews Summary

The company has garnered a mixed reputation, with significant concerns overshadowing positive experiences. Customers frequently report issues with booking processes, payment rejections, and unresponsive customer service, leading to frustrations and perceptions of a scam. Many reviews highlight a lack of transparency regarding terms and conditions, often resulting in unexpected fees and limitations on travel packages. Conversely, some customers have praised the overall quality of their trips and the value for money when services function as promised. However, the predominant sentiment indicates a need for improved communication and customer support to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
32
value
30
shipping
13
returns
20
quality
27

Instant Feedback

6,444 reviews

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New Mexico
1 review
1 helpful vote
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Love Book VIP!
May 18, 2018

Great experience speaking with customer service; was knowledgeable and helpful! I look forward to booking other trips with Book VIP!

Date of experience: May 17, 2018
New York
1 review
0 helpful votes
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Booking
May 19, 2018

My vacation and how much the trip was very reasonable price couldnt ask for a better deal thanks a lot I will be sure to recommend you all to someone else that would love a vacation

Date of experience: May 17, 2018
New Jersey
1 review
1 helpful vote
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Great
May 18, 2018

Book vip the are best websites you can go to place the reservation its great. I used to use other app the service not that great but joined books vip its the best thing happened to me

Date of experience: May 17, 2018
New Jersey
1 review
1 helpful vote
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Great experience.
May 18, 2018

Awesome customer service. Great follow up. Friendly. This will be my first trip to Mexico and BookVIP is walking me through the process with ease.

Date of experience: May 17, 2018
Wisconsin
1 review
0 helpful votes
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Ok experience.
May 16, 2018

It all went great and the customer service rep was good, clear and very respectful. I will use the web site again.It was a awesome experience

Date of experience: May 15, 2018
Illinois
1 review
0 helpful votes
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Sucks
May 16, 2018

I was mislead and Im upset. I was never told that i was no longer staying at the Mayan palace in Nuevo Vallarta with the upgrade of the all inclusive plan. This is my 10 year anniversary and Im already upset at this

Date of experience: May 15, 2018
Minnesota
1 review
1 helpful vote
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Great job
May 16, 2018

LOVE it... Told everyone about the deal I got off this site. Customer service was great and they also help me with some changes will use this site again for future trips

Date of experience: May 15, 2018
Arizona
1 review
1 helpful vote
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First Vegas Trip with our grandkids! We got to stay at the WestGate Resort & Casino very conveniently located near everything. The rooms were very nice and very spacious for our family of 6. We had a great time and made some great memories! Thank you bookvip for allowing us this great experience and huge savings on our Las Vegas Cinco De Mayo weekend get away! We will be back for my birthday in June :)

Date of experience: May 14, 2018
Indiana
1 review
1 helpful vote
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We had the best time here, felt like we were in a tropical place with the lush trees and the beautiful pool and lazy river. We will definitely return again

Date of experience: May 14, 2018
North Carolina
1 review
0 helpful votes
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Nice
May 15, 2018

Helpful customer service, but the phone service was not the best. Signals kept coming off. And we recommend this to anyone in the future.
BOOKVIP.com has large variety of choices/places to pick from.

Date of experience: May 14, 2018
Texas
1 review
0 helpful votes
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Horrible
May 14, 2018

I had to keep calling for them to get it right... I was on hold for a while and kept getting transfer... I just hated it... and will never do it again

Date of experience: May 14, 2018
Virginia
1 review
0 helpful votes
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Good good
May 14, 2018

Good but, something couldn't understand, make a mistake on by process and never explain everything. So I thought I should have been a gave a list one bush Garden ticket because of their mistake. Thanks

Date of experience: May 14, 2018
California
1 review
0 helpful votes
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Concerned
May 12, 2018

I hope the trip is better than what I had to deal with to book it. I think the process should not have taken 3 different people to accomplish.

Date of experience: May 11, 2018
Jim C. — BookVIP Rep
over a year old

Thank you Anastacia for the valuable feedback. It looks like you accidentally transferred to wrong department when booking. This is definitely unsusual, however, appreciate your feedback so we can look into usee.

James Colligan
Owner
BookVIP.com

New Jersey
1 review
0 helpful votes
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The process went very smooth and rep was very informative. Now, just waiting for our trip and praying everything goes thru accordingly.

Date of experience: May 11, 2018
Florida
1 review
0 helpful votes
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GREAT EXPERIENCE
May 12, 2018

I WON A ALL INCLUSIVE DEAL TO CANCUN MEXICO AND CALLED AS REQUESTED. FROM THAT POINT ON THE SERVICE AND ATTENTION WAS FENOMENAL. I MADE MY RESERVATION AND WAS GIVEN THE INSTRUCTIONS OF HOW TO PROCEED AND AS EXPECTED EVERYTHING HAS GONE SMOOTH. I WILL CONTINUE WHEN I GET BACK FROM MY VACATION.

Date of experience: May 10, 2018
California
1 review
1 helpful vote
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Customer service
May 9, 2018

The costumer service was really good and easy to talk to and answer all of my questions, i really appreciate it.

Date of experience: May 8, 2018
Georgia
1 review
1 helpful vote
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Excited
May 8, 2018

Everything was explainable and understanding. Looking forward to a great time. I'm sure we'll be enjoying ourselves.

Date of experience: May 8, 2018
Georgia
1 review
0 helpful votes
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Bookvip is a timeshare promotion. There are a lot of stipulations, be mindful. Bookvip has a good booking price, but you have to pay resort fees in advance. Double beds are the ONLY option unless you upgrade for over $50 per night to a king. I'll submit another review once I've visited the resort and tell about my experience.

Date of experience: May 8, 2018
Arkansas
1 review
1 helpful vote
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Smooth
May 8, 2018

The only problem was the time share promotion. That was the catch and that is misleading because you be thinking you is getting a deal and then that happens other than that everything is great.

Date of experience: May 7, 2018
Georgia
1 review
1 helpful vote
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Reservation was smooth and pleasant. Looking forward to spending time in Orlando, fl with family. Hope to visit Disneyworld and many of the other sites. Great value.

Date of experience: May 7, 2018

From the business

BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews


bookvip.com
North Miami Beach, FL
+6
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