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BookVIP

3.0

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BookVIP Reviews Summary

The company has garnered a mixed reputation, with significant concerns overshadowing positive experiences. Customers frequently report issues with booking processes, payment rejections, and unresponsive customer service, leading to frustrations and perceptions of a scam. Many reviews highlight a lack of transparency regarding terms and conditions, often resulting in unexpected fees and limitations on travel packages. Conversely, some customers have praised the overall quality of their trips and the value for money when services function as promised. However, the predominant sentiment indicates a need for improved communication and customer support to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
32
value
30
shipping
13
returns
20
quality
27

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6,444 reviews

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California
1 review
1 helpful vote
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Exelent
June 14, 2018

Great deal professional people fast I will recommend it to everyone to use book vip. What you getting is unbelievable this thing could coast thousands its amazing

Date of experience: June 13, 2018
Virginia
2 reviews
2 helpful votes
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Looking Forward
June 14, 2018

My trip is scheduled for 8.16 in Los Cabos - Dreams... I know this is will be great experience and I'm looking forward to the celebrating my 45th birthday with you guys!

Date of experience: June 13, 2018
Georgia
1 review
1 helpful vote
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Great
June 12, 2018

I haven't went on my trip yet but I know it should be a great experience an even though I didn't get the Calypso Clay Resort I was still able to change to other great resort with no issues

Date of experience: June 12, 2018
Maryland
1 review
1 helpful vote
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Had paid for a trip to Cabos and told I had 18 months to use or could move to or destination within Mexico. Of course the resort that I wanted to move to was sold out and the representative end of sell me a Cancun resort with a 199.00 so call upgrade and 129.00 resort fee in which I'm required to attend a time share presentation the next day on the trip. Be careful!

Date of experience: June 12, 2018
Alabama
1 review
1 helpful vote
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Easy
June 12, 2018

So far my experience has been good... I will give another review after our trip... we are looking forward to it and hope all goes well... I will tell my friends about this...

Date of experience: June 11, 2018
Georgia
1 review
1 helpful vote
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Universal
June 11, 2018

Overall booking experience was great can't wait for our trip hoping the checking in and the stay is great

Date of experience: June 10, 2018
New Mexico
1 review
0 helpful votes
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We haven't travel yet, but Bookvip has a great customer service. We have traveled to Cabo in the past and have had a great time, i am hoping that this will be the same.

Date of experience: June 9, 2018
New York
1 review
0 helpful votes
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BookVIP has allowed me to have savings on my trip. The agent was very nice and worked very hard to get me the dates and hotel I needed.

Date of experience: June 9, 2018
North Carolina
1 review
0 helpful votes
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Nice
June 8, 2018

They made it convinced and easy to book and made my vacation dates available! They worked it out to look at other hotels to see if they had opening

Date of experience: June 8, 2018
Colorado
1 review
1 helpful vote
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Im sure Im going to have a great time. Seen a lot of nice restaurants in the area and its just minutes from the beach

Date of experience: June 7, 2018
Washington
1 review
2 helpful votes
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I love BookVIP my experience since dealing with them has been nothing but WONDERFUL. Seriously I will not travel through anyone else but them A+.

Date of experience: June 6, 2018
Florida
1 review
1 helpful vote
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I was informed
June 6, 2018

This website is reliable and there is always someone there to pick up the phone. It keeps you informed of deadlines and the deals are always great. Remember to read the terms and conditions because there are extra obligations when it comes to the deal.

Date of experience: June 6, 2018
Ohio
1 review
1 helpful vote
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Nice!
June 6, 2018

It's a great deal Im so excited that we was able to book through bookvip, we cant wait to see the hotel and enjoy the beach

Date of experience: June 6, 2018
Massachusetts
1 review
1 helpful vote
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Wonderful
June 5, 2018

I great experience booking my trip with bookvip. I will definitely book trip through this site again in the future.

Date of experience: June 4, 2018
Washington
1 review
1 helpful vote
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Leaving in the morning so I can't tell you about the trip yet but booking was fast and easy. People on the phone were always courteous and friendly. I don't care much for the fine print about sitting through a time share sales presentation.

Date of experience: June 2, 2018
Iowa
1 review
0 helpful votes
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Excellent
June 2, 2018

Bookvip is a great company. Very affordable and very friendly. This is my family first time traveling with bookvip and we are very excited. I look forward to using bookvip again In the future.

Date of experience: May 31, 2018
North Carolina
1 review
0 helpful votes
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Excellent service
May 31, 2018

So far everything is good the lady who help was wonderful, we are looking forward to get on our cruise which is in 2 days from now. Very excited.

Date of experience: May 31, 2018
Illinois
1 review
0 helpful votes
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Excited!
May 31, 2018

Excited about going to Orlando for a super cheap price! Its hard taking family vacations due to finances but Nook VIP is making it possible!

Date of experience: May 31, 2018
Texas
1 review
0 helpful votes
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Everyone should be able to book any hotel with the agency no matter what they make married or single

Date of experience: May 31, 2018
Georgia
1 review
0 helpful votes
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There were reservation problem but supervisor fixed it for me. Thanks for the concern... my family intended on going to mytle beach but instead we have to go to Florida... but the supervisor accommodate me

Date of experience: May 30, 2018

From the business

BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews


bookvip.com
North Miami Beach, FL
+6
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