On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wonderful job booking, very pleasant and friendly. It didn't take to much time. She was very good at making me room request.Thank you very much.
Brandon was very helpful and nice, helped me to find a room that will satisfy my requirements! Was very patient and friendly. I really enjoyed booking my room with Brandon :)
Shaliqua was very helpful and made making reservations very easy! She made a point to repeat everything so I know there is no miscommunications! Awesome job!
Brian was very understanding, excellent customer service.He was very patient and he gave me a good price for July.The twenty fifth to the twenty seventh two hundred and thirteen dollars for double beds one room
Courteous with clarity. Would prefer that the agent offer a few price options. He seemed to start at the top but when pressed explained an unnecessary fee and a lower priced room.
Such a great experience booking through Julio! Very easy process and Julio was a great help! Would definitely like to book through him in the future
Very efficient and made it quick and easy. He was a pleasure to deal with. Would definitely book again.
The experience I received from the young lady that assisted me with my reservation was very good.,,, 10...
He was clear, concise, and very helpful! He made this booking so easy and quick!
I love that I entered my credit card information via touch pad instead of having to say it.
She was very professional and explained the rates and fees. She searched for a good rate and answered all of my questions.
Jonathan booked a room for me and answered all of my questions in less than five minutes. He is a consummate professional.
Mildred was excellent. Found me a great room on the spot for a restful night on my long journey. Thanks so much.
Rep was very polite, professional, and knowledgeable about the booking process. Great job. I did this in under 100 characters? Great job by me then!
Great service and patience of Job with 4 little old ladies. He worked hard at the end of the day to find us a room.
Mary was able to find the information I requested immediately and delivered it in a courteous and professional manner.
Excellent service appreciated the help in finding my hotel needs on short notice.with in my budget at this time, Great personality. Thank you Giselle
Kerri-Lee did a great job helping me book a room when on-line booking failed. Quick and painless transaction and clear explanation.
Katrina was a very pleasant person to speak with and cheerful. It seems people who's job is to help people come across as "bothered to help you " Katrina was patient and knowledgeable.
Called the Reservation line and spoke to Dylan, with minutes we had a room. Very easy with no hidden cost.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members