BookOnlineReviews 10,213

Neal was personable, helpful, knowledgeable and respectful. It was an amazing experience booking my stay at the Drury with Neal. Thank you very much.

I called in to check if I had a reservation, which I thought I had already made. The hotels.com representative was very knowledgeable and helpful, and was able to set me up with a new reservation. My call was answered quickly.

Carlos was very helpful and answered all the questions and requested I had. The information and deals were great. Very pleasant to talk to.

Prompt service. Search led to affordable accommodations. Great phone manners.
Volume of voice was adequate and the gentleman was extremely careful in getting the details correct

I just called to ask a question and Angelica answered my question and walked me through the whole process.

Armillio was fantastic and really took care of finding me the suites and dates I needed for my trip. THANK YOU!

The room was great and just perfect for our needs. The cleaning on the weekend was above and beyond. Accommodation was made to allow other family members room on the same floor.

Her help was invaluable. Weather was preventing flights from leaving Dallas. All other hotels were booked. She found me a reasonably priced room with a free pickup shuttle! Excellent!

Calling from out of town (Virginia) & not knowing the beautiful areas of South Dakota, my phone experience with Shannon was stress-free. Made my job easier to book reservations, she was helpful, knowledgeable & pleasant to work with. Thank you again Shannon!

The reservations team was very helpful in extending our existing reservations. Thank you Angelica and team.

Jeanne was a very knowledgeable, friendly and efficient associate and for my booking done very smoothly! Kudos!

He was very helpful and patient. He answered all our questions. He did an outstanding job. We are really looking forward to our mini vacation.

Robert, offered great service, following through with locating a room, sending my confirmation and reassuring me that he had the correct check in date, room type and check out information.

Wonderful job booking, very pleasant and friendly. It didn't take to much time. She was very good at making me room request.Thank you very much.

Very easy. Great experience. She was very nice.,,...

Brandon was very helpful and nice, helped me to find a room that will satisfy my requirements! Was very patient and friendly. I really enjoyed booking my room with Brandon :)

Shaliqua was very helpful and made making reservations very easy! She made a point to repeat everything so I know there is no miscommunications! Awesome job!

Brian was very understanding, excellent customer service.He was very patient and he gave me a good price for July.The twenty fifth to the twenty seventh two hundred and thirteen dollars for double beds one room

Courteous with clarity. Would prefer that the agent offer a few price options. He seemed to start at the top but when pressed explained an unnecessary fee and a lower priced room.

Such a great experience booking through Julio! Very easy process and Julio was a great help! Would definitely like to book through him in the future