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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Neal was pleasant, knowledgeable and very helpful. Made the reservation process as easy as possible. Thank you Neal.
Pleasant and efficient. Easy to pay over the phone and clear instructions and very efficient and honest customer interaction
I was looking for a hotel in toronto canada on June 8th and 9th. Michelle was extremely helpful and polite. She found us a hotel in a great location and for a reasonable price. Thank you Michelle for your kindness and patience. We appreciated all of your efforts.
Nicholas was very helpful. He is a very polite young man. He did an excellent job booking my trip.
Will do business again!
Eboni has great customer service skills! There was no language barrier. It was fast and easy. I would rather speak with someone like Eboni than book online. She was wonderful.
I can't say enough about the incredible service I received from Tinisha at the Quality Inn. Even though the hotel was completely booked, she didn't stop there—she went above and beyond to make sure I wasn't left stranded. Tinisha took it upon herself to search for available rooms at other nearby hotels and even compared rates to find me the best deal. Her professionalism, kindness, and calm demeanor were truly refreshing. She was incredibly polite, patient, and thorough throughout the entire process. In a world where genuine hospitality can feel like a lost art, Tinisha absolutely nailed it. Chefs kiss! 👏 If every hotel had a Tinisha, traveling would be a breeze. Thank you for turning a stressful moment into a seamless experience
She was kind of friendly and did a great job
She did a great job she did a great job she did a great job
Very helpful and took her time and explained. Shannon did call bk but I missed her call for some reason, but she was still very helpful and patience. Thank you again.
I called for Hampton inn info, and found at this time too expensive to stay there, she found me another hotel same area with same amenities at a much more affordable rate. And took the time to listen to my needs for this stay. She is such an asset to your company.
Was wonderful. Denisz was so patient and helpful. He went the extra mile. Great employee. Such a pleasure talking with him
First I didn't know I was talking to Expedia as I thought I had called Hilton then was suggested to go to Holiday Inn 30 miles away and cost $100+ in taxi plus return trip and taking one hour drive each way. Not happy that she didn't identify herself as Expedia and then not knowing area to divert me to a hotel so far away from the airport. My flight was canceled and I was making reservations in a hurry so I would have a place to stay for the night
Not an online booking, but over the phone - Callie was very helpful, patient with my questions, and humorous with my quips. She quickly and neatly helped me establish my hotel booking. Thank you!
Called while on the road for room to spend night. I kept messing up on using secure link for cc info. Representative was very patient helping me through process. Thank you
Flight cancelled and past midnight with limited nearby hotel. David was a life saver helping me to book hotel! Thank you so much
James literally is one of the best customer service agents I've had the pleasure to deal with, he was patient and walked me through a challenging process. I really appreciate his efforts in making things easy. Chicago Hilton Double Tree has a valued asset!
Called the property to book for dates in 2026. Was pleasantly surprised with the representatives friendliness and customer service.
I was unable to book on line but Jane was very helpful and even verified my on-line attempt did not have a booking.
Extremely patient and though attendant. Very personable and cheerful! Made me look forward to our stay. Wish more people loved thier jobs as much as she does!
Jose was very helpful, patient and knowledgeable. Answered all my questions. Provided directions. Give that man a raise!
Knowledgable, courtesy and very sharp. Did a good job guiding me through the process. Understood my needs and gave me options that fit what I was looking for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members